Role Description Join our team and make a positive impact on the lives of others! We are looking for a Launch Specialist I for our National Expansion team. This is a remote role to cover our Cleveland Ohio market with some domestic travel required for launch purposes. The Launch Specialist I will report into the Manager of National Expansion on the National Expansion team. The purpose of this role is to implement standardized Intake processes and standards in a new state and carry best practices to other new states as part of the growth model. Every Day You Will: - Perform tasks associated with onboarding caregivers and patients without the need for oversight. - Know and properly document exactly where each case is holding in the onboarding process. - Timely follow-up with patients and caregivers. - Proper documentation and use of systems such as Salesforce and TalkDesk. - Pilot and refine new processes for Engagement and Intake in the new markets. - Collaborate with the Launch team and other departments to ensure the launch process is smooth. - Overcome roadblocks in the successful onboarding of caregivers and patients. - Identify and develop relationships with key players in each market. - Apply compliance and process requirements for each state. - Help improve the broader Launch process by providing a feedback loop of opportunities for improvement. - Develop basic proficiency in all pre and post care roles once on the team. Qualifications - A minimum of 2+ years in a consumer facing position handling high call volumes. - Must have examples of identifying process enhancements & improvements. - Possess a strong understanding of the importance of compliance with healthcare regulations and privacy laws (such as HIPAA). - Must have a background taking initiative to complete tasks and a proactive attitude towards optimization, innovation, and efficiency. - Adaptable and committed to a high-quality launch process. - Strong critical thinking and problem-solving skills. - Must have a proven track record building relationships quickly with a variety of stakeholders. - Exhibits strong self-motivation and the ability to drive projects forward independently. - Time and priority management skills translating to the ability to handle several priorities at once without losing quality. Benefits - Competitive compensation. - Medical benefits. - Retirement plans. - Wellness programs. - Fun company events. - Ongoing learning opportunities to grow your career.

• Develop low, medium, and high-complexity automations together with the RPA team, using Python and orchestration tools such as BotCity and similar • Be responsible for raising the technical maturity of the team and supporting management in identifying and adopting new technologies with a focus on hyperautomation • Ensure project delivery within the defined scope by removing impediments and facilitating communication among involved teams • Implement automation strategies aligned with the organization’s business objectives, leading the development and evolution of RPA bots • Use generative AI to optimize code, automate tasks, and increase productivity throughout the development lifecycle • Integrate different systems via APIs to enable efficient automations, ensuring compatibility and interoperability across platforms • Perform comprehensive testing to ensure the functionality and stability of RPA bots, and coordinate their validation in staging and production environments • Lead requirements analysis and the development of complex, scalable RPA solutions, defining automation architecture with a focus on system integrations and security compliance • Conduct thorough testing to guarantee functionality and stability of RPA bots, coordinating their validation in simulated and production environments • Actively participate in resolving complex issues and making technical decisions, often acting as the primary technical lead for the team and stakeholders • Develop and maintain ETL (extract, transform, load) processes, ensuring data quality and integrity using Databricks and other data management and processing systems • Provide technical support for incident resolution and optimization of automated processes, and produce detailed technical documentation for developed RPA bots • Continuously monitor RPA bot performance, performing updates and optimizations as needed to ensure maximum efficiency of automated processes • Ensure the team has up-to-date access to technical documentation • Other routine duties of the area

• Execute a strategic go-to-market plan to grow ABB’s pipeline and convert opportunities into sales across priority regions and industries. • Identify and engage with potential end users, system integrators, machine builders, and channel partners to promote ABB’s collaborative robot portfolio. • Collaborate closely with ABB’s robotics channel partners and territory sales teams to support robotics opportunity development and qualification, and conduct technical discovery sessions and product demonstrations to showcase robotics capabilities and value propositions. • Partner with marketing to implement targeted campaigns, regional events, and webinars to raise awareness of ABB's offerings, and represent ABB at industry trade shows, expos, and automation events to increase ABB Robotics visibility and market share. • Provide voice-of-customer feedback to global product management and engineering teams to support portfolio evolution, and maintain deep knowledge of competitive offerings and industry trends in all robotics.

• Identify, assess and prioritize automation opportunities using process discovery techniques (workshops, interviews, observation, data analysis). • Document current-state (“as-is”) processes, including volumes, cycle times, exception rates, controls, systems and handoffs. • Define future-state (“to-be”) processes and create clear automation requirements aligned to business outcomes, controls and compliance needs. • Produce high-quality delivery artifacts such as PDDs, user stories and acceptance criteria, process maps, business rules, data dictionaries and test scenarios. • Partner with RPA developers and solution architects to translate requirements into automation design inputs (application steps, decision logic, exception handling, logging, credential needs and audit requirements). • Support backlog management by estimating benefits (ROI/cost takeout), complexity, delivery effort, and operational risk to inform prioritization. • Facilitate UAT planning and execution: define test cases, coordinate testers, triage defects, validate fixes, and confirm readiness for release. • Work with operations and support teams to ensure handover readiness, including runbooks, exception procedures, control evidence and monitoring expectations. • Drive stakeholder alignment through regular communication, demos, decision logs, and change impact discussions. • Contribute to governance and CoE practices by improving templates, standards and repeatable ways of working.