• Administer and manage employee benefits programs, including enrollments, changes, vendor coordination, audits, and compliance with federal and state regulations. • Serve as a key contributor to HRIS configuration, maintenance, and optimization, including workflows, reporting, data integrity, and system enhancements. • Support total rewards processes, including compensation cycle administration, benchmarking support, reporting, and data validation. • Ensure HR operational excellence, maintaining accurate employee records, documentation, and scalable processes across the employee lifecycle. • Monitor and support employment law compliance, partnering to maintain policies, required postings, documentation, and regulatory alignment across jurisdictions. • Provide consultative guidance to managers on HR policies, benefits, compliance, and performance documentation best practices, exercising sound judgment and clear communication. • Generate and analyze HR reports and data insights to support decision-making related to headcount, compensation, benefits, and operational trends. • Identify and implement process improvements that enhance efficiency, scalability, and accuracy within HR operations and systems. • Serve as backup support for payroll processing as needed, executing established payroll processes in accordance with documented procedures to ensure accuracy, compliance, and timeliness. • Collaborate cross-functionally with Finance, Payroll, Legal, and business leaders to ensure alignment of HR operations with broader organizational objectives. • Perform other duties as assigned.

• Design and implement HR strategies in collaboration with CSO senior leadership to address business priorities and talent/people objectives • Build strong relationships with senior leaders across functions and regions to understand key strategies, initiatives, and goals • Partner with CSO leadership to develop and deliver innovative HR solutions for the global CSO organization, while collaborating effectively with other global HR business partners • Interface and collaborate with global and regional HR teams to execute CSO talent and people strategies and initiatives • Lead global organizational design efforts on behalf of CSO, in partnership with HRBPs, across functional, divisional, and regional organizations • Lead communication and change management planning for operating model changes in collaboration with key stakeholders to drive adoption and minimize disruption • Collaborate with HR leadership and peers to drive consistent HR policies and practices across the enterprise while representing CSO needs and strategy • Manage the overall CSO HR budget and closely monitor costs • Perform other related duties as assigned

• Delivering high-quality HR Shared Services support for employees in Mexico, with ongoing coordination and support for Canada and the United States. • Ensuring HR transactions, employee inquiries, and employment-related matters are managed accurately, compliantly, and in alignment with global standards and local labor requirements across North America. • Act as a regional escalation point for HR operational issues, data discrepancies, and service delivery gaps. • Support consistent application of HR policies, SOPs, and service standards across North America, with appropriate local interpretation. • Serve as a senior HR contact for employees and people leaders on HR policies, procedures, and HR system inquiries. • Monitor and coordinate employment-related matters, ensuring timely involvement of HR Business Partners and Legal where risks or sensitivities exist. • Analyze trends to identify operational risks, compliance gaps, or opportunities for process improvement.

• Serve as a point of contact for employee questions and guidance • Support onboarding and offboarding processes. • Maintain accurate personnel records and HRIS data integrity. • Administer leave tracking (FMLA, LWOP, etc.) • Ensure documentation is audit-ready and compliant. • Support maintenance and updating of workforce policies and employee handbook materials. • Draft policy updates and coordinate internal review/ approval cycles. • Monitor regulatory changes (federal, state, DoD-related) • Support audit preparation (OFCCP, EEO, labor category documentation, etc.) • Assist in tracking certification, clearance requirements, and contract-specific compliance items. • Support and help drive employee recognition initiatives. • Assist in executing employee engagement efforts and internal communications. • Support pulse checks or engagement surveys. • Help reinforce AGE's values through HR programs and touchpoints. • Coordinate release and tracking of required compliance trainings. • Support administration of pertinent learning management system and training completion tracking. • Support rollout of new training initiatives (i.e. security awareness, policy refreshers) • Track completion and escalate gaps as needed. • Support development initiative tied to AGE's Performance Development. • Support executive of performance cycles. • Assist in tracking metrics and report. • Support compensation and bonus cycle documentation.