• Collaborate with teams to develop innovative healthcare solutions • Drive product strategies and implementation

• End of section: We're looking for people who embody our values. • Join a culture motivated by a powerful purpose.

Your challenges Travels throughout the assigned territory (Tennessee, North Carolina, South Carolina, Georgia, Alabama, Mississippi, and Florida) to call on established and prospective customer contacts Creates demand for Eppendorf North America’s Automation products and solicits orders Uses persuasive skills and company-supplied tools to meet sales volume, product mix, and new product awareness objectives Develops and executes time management and territory development plans, follows up and processes sales leads from multiple sources, including trade shows and marketing campaigns Develops a list of prospective customers on a local level, presents products, conducts on-site field demonstrations, and supports the product sales lifecycle Attends trade exhibits and local shows to promote the product Maintains and updates company data and CRM Your expertise Ability to travel throughout the Southeast US Territory with up to 30% travel 5+ years of sales experience with specialized product lines Bachelor's degree Knowledge and expertise in molecular biology prior experience and expertise with liquid handling preferred Ability to collaborate cross-functionally with multiple teams and ensure effective communication Your benefits at Eppendorf Compensation: $100k - $120k annual base salary Comprehensive Bonus/Commission structure Company vehicle and gas card Competitive total rewards package including health, financial, and education benefits

• Provide Tier 2 Technical Support to all business partners • Work under limited supervision handling both routine and non-routine situations or questions • Provide prompt, professional communication with external and internal customers, including Delta’s Contact Center, Rep agencies, sales, marketing, and engineering • Respond to telephone calls and emails that require product research, both general and technical • Partner with Product Managers, Engineers, and Sales Managers to help resolve more complex customer issues and concerns • Monitor all communication channels to ensure proper follow-up is done to resolve inquiries promptly • Ask qualifying questions to identify customer needs • Fully answer, and anticipate, the needs of our customers to prevent repeat communications • Address customer dissatisfaction with care, perseverance, and concern • Handle multiple tasks and make business decisions with little supervision • Attend cross-functional meetings as needed to support company initiatives • Mentor and train other specialists as needed during their onboarding or continuous learning, which may include reviewing their work and offering constructive feedback