Role Description The Inside Sales Representative I (ISR1) is a foundational role responsible for executing day-to-day transactional sales activities with a focus on speed, accuracy, and operational excellence. This position supports customer accounts through quoting, order processing, and coordination across internal teams including Engineering, Quality, and Logistics. ISR1 plays a critical role in ensuring a seamless customer experience while building the technical and commercial skills required for future growth within ICAPE. Key Responsibilities - Customer & Account Management - Support assigned accounts through daily transactional activities - Maintain clear, professional, and timely communication with customers - Track and follow up on RFQs, orders, and delivery timelines - Quoting & Cost Analysis - Process RFQs using ICAPE systems (E-shop, Matrix, Supplier RFQ) - Prepare accurate and timely quotations - Validate customer specifications and escalate complex requests - Cross-Functional Collaboration - Coordinate with Engineering, Quality, Logistics, and Customer Service - Ensure smooth transition from quote to order fulfillment - Communicate risks proactively to avoid delays - Process Improvement & Reporting - Maintain accurate data in SAP and CRM systems - Monitor KPIs such as turnaround time and order accuracy - Analyze basic operational reports and identify inefficiencies - Training & SOP Compliance - Follow ICAPE Standard Operating Procedures - Participate in onboarding and continuous learning programs - Develop foundational PCB and systems knowledge Qualifications - Bachelor’s degree in Business, Supply Chain, or related field preferred - 1–3 years of experience in customer service, inside sales, or B2B environment Requirements - Proficiency in Microsoft Office (Excel, Outlook, Teams) - Experience with ERP/CRM systems (SAP preferred) - Ability to learn technical tools and quoting systems quickly - Strong attention to detail and accuracy - Ability to manage multiple priorities in a fast-paced environment - Strong organizational and time management skills Benefits - Clear career progression: ISR1 → ISR2 → ISR3 → Program Manager / Account Manager - Exposure to global markets and supply chain operations - High-performance culture with leadership visibility - Opportunity to grow within a rapidly expanding international organization Physical Requirements - Prolonged periods working at a computer - Ability to lift up to 40 lbs occasionally Equal Opportunity Statement ICAPE is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and ensure fair consideration for all candidates.

• Identify and prospect potential customers through outbound and inbound channels • Qualify leads and convert them into sales opportunities • Manage and maintain a healthy sales pipeline • Conduct product or service presentations to prospective clients • Support the sales cycle from initial contact to closing • Build and maintain strong relationships with prospective and existing clients • Understand customer needs and recommend appropriate solutions • Follow up on inquiries and nurture leads to drive conversions • Accurately record and manage customer interactions in CRM systems • Track and report on sales activities, pipeline status, and performance metrics • Ensure data integrity and timely updates of all sales records • Work closely with the sales and marketing teams to align on campaigns and outreach strategies • Contribute to the development of sales scripts, messaging, and targeting strategies • Provide feedback on market trends, customer needs, and competitor activity

Role Description Als Specialist Inside Sales (m/w/d) im Vertriebsinnendienst bist du gemeinsam mit dem Außendienst zentraler Ansprechpartner für unsere Kunden rund um IT Managed Services und die Microsoft-Welt. - Erstellung von Angeboten, Auftragsbestätigungen und Bestellungen – von Microsoft-Lizenzen (CSP, Microsoft 365, Azure) bis hin zu individuellen Managed-Service-Paketen. - Erarbeitung von Rahmen-, Service- und Wartungsverträgen in Zusammenarbeit mit dem Außendienst, um Leistungsumfang, SLA, Laufzeiten und Konditionen sauber und verständlich abzubilden. - Steuerung des Renewal- und Vertragsmanagements: Behalten von Lizenz-Laufzeiten, Kündigungsfristen und Verlängerungen im Blick und aktives Vorantreiben von Renewals gemeinsam mit Kunden und Außendienst. - Kaufmännische Schnittstelle zu unseren Distributoren und Herstellern, insbesondere im Microsoft-Partnerumfeld; eigenständige Bearbeitung von Bestellabwicklung, Rückfragen und Eskalationen. - Pflege von Stamm-, Vertrags- und Lizenzdaten in unseren Systemen (CRM, ERP, Microsoft Partner Center) und Sicherstellung der Datenqualität für Reporting und Abrechnung. - Aktive Einbringung von Erfahrung zur kontinuierlichen Weiterentwicklung von Angebotsprozessen, Vertragsvorlagen und der Zusammenarbeit zwischen Innendienst, Außendienst und Technik. Qualifications - Erfolgreich abgeschlossene Ausbildung, idealerweise im IT-Umfeld. - Mehrere Jahre Berufserfahrung im Vertriebsinnendienst oder in einer vergleichbaren Position. - Idealerweise Erfahrung in einem IT-Systemhaus und Kenntnisse der Anforderungen und Abläufe im IT-Vertrieb, insbesondere im Managed Service Bereich. - Teamplayer mit offener und kommunikativer Art sowie Freude an der Zusammenarbeit mit Kunden. - Zuverlässigkeit, Eigeninitiative und ein strukturierter Arbeitsstil. - Fließende Deutschkenntnisse in Wort und Schrift. - Routinierter Umgang mit MS Office. Benefits - Flache Hierarchien und eine ausgeprägte “Du“-Kultur. - Flexible Arbeitszeiten mit 30 Tagen Urlaub. - Homeoffice-Möglichkeiten. - Fitnessstudiozuschuss mit Hansefit. - Betriebliche Altersvorsorge. - Mitarbeiterrabatte bei vielen Shops. - Prämie bei Mitarbeiterempfehlung. - Betriebliches Gesundheitsmanagement. - Jobrad. - Sabbatical-Möglichkeiten. - Sonderurlaub zu diversen Anlässen. - Mobile Work im EU-Ausland. - Weiterbildungen in unserer enthus Academy. - Regelmäßige Unternehmens- und Teamevents. Company Description Über 500 enthusiast:innen an mehreren Standorten in Deutschland, Österreich und der Schweiz sind leidenschaftliche #erfolgreichmacher für IT und Digitalisierung. Mit innovativen IT-Lösungen, Managed Services & XaaS sowie unseren smarten Lösungen für digitale Geschäftsprozesse wollen wir #yourfirstchoice auf dem Weg ins digitale Zeitalter sein.

Title: Inside Sales Representative - Needham, MA Location: Massachusetts Full time Job Description: Inside Sales Representative - Four Shifts - Blue Earth Diagnostics USA, Needham, Massachusetts Blue Earth Diagnostics: Blue Earth Diagnostics is an established molecular imaging company focused on providing innovative, well-differentiated diagnostics solutions, informing patient management, and driving future therapies in cancer. Formed in 2014, Blue Earth Diagnostics’ success is driven by our management expertise and agility, supported by our demonstrated track record of rapid development and commercialization of PET radiopharmaceuticals. Blue Earth Diagnostics’ clinical focus is exclusively in cancer. Blue Earth Diagnostics is a subsidiary of Bracco Imaging S.p.A., a global leader in diagnostic imaging. Blue Earth Diagnostics is an established molecular imaging company focused on providing innovative, well-differentiated diagnostics solutions, informing patient management, and driving future therapies in cancer. Formed in 2014, Blue Earth Diagnostics’ success is driven by our management expertise and agility, supported by our demonstrated track record of rapid development and commercialization of PET radiopharmaceuticals. Blue Earth Diagnostics’ clinical focus is exclusively in cancer. Blue Earth Diagnostics is a subsidiary of Bracco Imaging S.p.A., a global leader in diagnostic imaging. The Inside Sales Representative supports commercial growth by driving engagement and promoting and selling Blue Earth Diagnostics’ products to healthcare professionals through phone calls, emails, and virtual meetings. This role focuses on generating sales leads, closing sales, managing customer accounts, and maintaining strong relationships with clients in a non-face-to-face environment. This role is also responsible for managing inbound and outbound interactions and supporting sales conversions while adhering to compliance standards. This position will operate on a hybrid work schedule, with the expectation of working onsite 3 days a week in our office located at 197 First Avenue, Needham, MA. Hiring for Four Shifts: - Atlantic coast which will require working hours aligned with eastern time (ET) with core hours 9am to 330pm ET - Central U.S region which will require working hours aligned with central time (CT) with core hours 10am to 430pm ET - Mountain west region which will require working hours aligned with mountain time (MT) with core hours 11am to 530pm ET - West coast region which will require working hours aligned with pacific time (PT) with core hours 12pm to 630pm ET Main Responsibilities, Activities, Duties and Tasks - Source new sales opportunities by conducting outbound calls and follow-up emails to healthcare providers (e.g., physicians, clinics, pharmacies) - Build and maintain a book of business by developing long-term relationships with customers and key stakeholders. - Effectively communicate accurate product information, address objections, and answer clinical and product-related questions in compliance with industry regulations. - Use Salesforce software to track all interactions, update customer information, and monitor sales pipeline and performance metrics. - Meet or exceed monthly, quarterly, and annual sales targets. - Collaborate with field sales teams, marketing, and medical affairs to align on strategy and execution, resulting in a unified customer experience. - Stay current on product knowledge, competitive landscape, and industry trends through training and ongoing education. - Ensure all sales activities comply with company policies, legal and regulatory guidelines, including HIPAA and FDA regulations. - Work with sales team to develop strategies and implement brand strategies to ensure a consistent marketing message - Route qualified opportunities to the appropriate Account Managers for further development and closure - Research accounts, identify key players and generate interest - Team with channel partners to build pipeline and close deals - Other duties as determined by business needs Education/Qualifications: - Bachelor’s degree required, a background in life sciences, business, or a related field preferred. Professional Experience, Knowledge, & Technical Skills: - 1–3 years of experience in pharmaceutical, healthcare, or B2B inside sales strongly preferred. - Knowledge of FDA and pharmaceutical industry guidelines (e.g., PhRMA Code). - Excellent verbal and written communication skills, with the ability to explain technical/clinical concepts clearly over the phone and via digital platforms. - Strong organizational, time management, and multitasking abilities. - Proficient with CRM tools (e.g., Salesforce), Microsoft Office Suite, and virtual communication platforms. - Self-motivated and goal-driven with a customer-centric mindset and persistence required to navigate complex organizations. - A proven ability to work in a team-selling environment, sharing insights and coordinating strategies with field-based partners. Salary Range: $110,000 to $125,000 Annually Why Blue Earth Diagnostics? We are seeking motivated individuals with drive and determination to succeed in an innovative and respectful team environment. Our employees are empowered to achieve great things and thrive in our exceptionally co-operative culture. As a young and dynamic company experiencing rapid growth, Blue Earth Diagnostics prides itself on providing a clear focus and incentives to achieve our business-critical objectives. We aim to have fun and celebrate each milestone along the way. If you are seeking a job where you have a clear impact on business success, are working with talented and collaborative colleagues daily, and are doing something great for human healthcare, then this job is for you. Blue Earth Diagnostics offers a highly competitive salary for high-caliber candidates. We also offer a comprehensive benefits package including a complete healthcare plan, 401k with matching, work/life harmony, and generous paid holidays. Blue Earth Diagnostics is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination on grounds of disability, age, race, color, religion, sex, national origin or any other cha