ICAPE GROUP

Role Description The Inside Sales Representative I (ISR1) is a foundational role responsible for executing day-to-day transactional sales activities with a focus on speed, accuracy, and operational excellence. This position supports customer accounts through quoting, order processing, and coordination across internal teams including Engineering, Quality, and Logistics. ISR1 plays a critical role in ensuring a seamless customer experience while building the technical and commercial skills required for future growth within ICAPE. Key Responsibilities - Customer & Account Management - Support assigned accounts through daily transactional activities - Maintain clear, professional, and timely communication with customers - Track and follow up on RFQs, orders, and delivery timelines - Quoting & Cost Analysis - Process RFQs using ICAPE systems (E-shop, Matrix, Supplier RFQ) - Prepare accurate and timely quotations - Validate customer specifications and escalate complex requests - Cross-Functional Collaboration - Coordinate with Engineering, Quality, Logistics, and Customer Service - Ensure smooth transition from quote to order fulfillment - Communicate risks proactively to avoid delays - Process Improvement & Reporting - Maintain accurate data in SAP and CRM systems - Monitor KPIs such as turnaround time and order accuracy - Analyze basic operational reports and identify inefficiencies - Training & SOP Compliance - Follow ICAPE Standard Operating Procedures - Participate in onboarding and continuous learning programs - Develop foundational PCB and systems knowledge Qualifications - Bachelor’s degree in Business, Supply Chain, or related field preferred - 1–3 years of experience in customer service, inside sales, or B2B environment Requirements - Proficiency in Microsoft Office (Excel, Outlook, Teams) - Experience with ERP/CRM systems (SAP preferred) - Ability to learn technical tools and quoting systems quickly - Strong attention to detail and accuracy - Ability to manage multiple priorities in a fast-paced environment - Strong organizational and time management skills Benefits - Clear career progression: ISR1 → ISR2 → ISR3 → Program Manager / Account Manager - Exposure to global markets and supply chain operations - High-performance culture with leadership visibility - Opportunity to grow within a rapidly expanding international organization Physical Requirements - Prolonged periods working at a computer - Ability to lift up to 40 lbs occasionally Equal Opportunity Statement ICAPE is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and ensure fair consideration for all candidates.

Role Description To strengthen our growth in Germany, we are looking for a Key Account Manager (m/f/d) with solid experience in electronics sales and customer relationship management. This is a full‑time, remote role, with frequent travel to customers. You will be responsible for managing and developing key customer relationships in Germany and driving sustainable revenue growth. You will act as a trusted partner for your clients, offering custom‑made technical solutions and coordinating closely with internal teams. Our solutions include: - Printed Circuit Boards (PCBs) - Custom-made electro‑mechanical parts - Cable assemblies, displays, keypads, metal & plastic parts Your responsibilities: - Prospect and develop new companies and business opportunities - Manage and grow existing key accounts - Achieve and exceed sales and revenue targets - Prepare quotations and lead commercial negotiations with clients and suppliers - Coordinate communication between customers and internal departments (Engineering, Quality, Customer Service, Supply Chain) - Monitor and improve customer satisfaction - Frequent weekly travel to visit customers and prospects - Report regularly to management on sales performance, targets and pipeline Qualifications - Minimum 5 years of sales experience, ideally in electronics - Bachelor’s degree preferred; technical background is a plus - Fluent German and English (spoken and written) - Strong communication and relationship‑building skills - Proven ability in Key Account Management - Structured, well‑organized and detail‑oriented - Able to work under pressure and meet deadlines - Comfortable working in an international, multicultural environment - Willingness to travel frequently Benefits - Permanent full‑time contract - Competitive salary based on experience – show us what you can do - Bonus potential - Fully remote position - Challenging projects in a dynamic, collaborative environment - Real career development opportunities and internal promotion - Position open to applicants with disabilities Company Description ICAPE Group is the European leader in Printed Circuit Boards and custom-made electro‑mechanical parts. With 34 subsidiaries worldwide, +3,650 customers in over 60 countries, and +650 employees, we combine technology, service and international reach.

Role Description Are you an experienced Sales Engineer with a strong background in electronics and business development? Do you want to grow and own the German market while working fully remotely? ICAPE Group is looking for you. Your mission: - You will be a key driver of ICAPE’s business growth in Germany, fully remote, with regular customer interactions. - You will develop long‑term partnerships and deliver customized technical solutions to the electronics industry. Our solutions include: - Cable assemblies - Transformers - Keypads & displays - Metal & plastic technical parts Your responsibilities: - Identify and develop new customers and business opportunities in Germany. - Manage and grow existing customer accounts. - Achieve and exceed sales & revenue targets. - Understand customer needs and translate them into technical & supply‑chain solutions. - Prepare quotations and lead commercial negotiations. - Coordinate closely with Engineering, Quality, Customer Service and Supply Chain. - Monitor customer satisfaction and support continuous improvement. - Frequent travel to visit customers and prospects. - Report regularly to management on sales results, pipeline and opportunities. Qualifications - 2–3+ years of sales experience in electronics (mandatory). - Technical background preferred (Bachelor’s degree is a plus, not required). - Fluent German and advanced English (written & spoken). - Strong communication, negotiation and organizational skills. - Ability to work independently in a remote environment. - Comfortable working under pressure and meeting deadlines. - Open mindset for international and multicultural collaboration. - Willingness to travel regularly. Benefits - Permanent full‑time contract. - Competitive salary based on experience – show us what you can do. - Bonus potential. - Fully remote role (home office). - Open to applicants with disabilities. - High autonomy, trust and impact on business development. Company Description ICAPE Group is a European leader in Printed Circuit Boards and custom electro‑mechanical solutions. With 34 subsidiaries worldwide, +3,650 customers in over 60 countries and +650 employees, we combine technology, service and global reach. You will join a fast‑growing international company where your contribution truly matters.

Role Description Join a global tech leader and accelerate your career in a dynamic, international environment! We are looking for a motivated and customer-oriented Inside Sales (F/M/D) to strengthen our German sales team. In this key position, you will work closely with your Inside Sales Team Leader, support our commercial operations, collaborate with international colleagues, and directly contribute to customer satisfaction and business growth. Your Responsibilities: - Manage requests for quotations and independently prepare high-quality sales offers, following internal guidelines. - Actively follow up on offers to maintain a strong opportunity pipeline and close deals. - Process and monitor customer orders in SAP. - Ensure daily fulfillment of customer requests with maximum service quality. - Achieve defined KPIs and deliver strong commercial performance. - Coordinate with customers, suppliers, logistics partners, sales teams, and support departments in an international context. - Build and maintain excellent relationships with your assigned customer portfolio. - Create conditions that foster long-term business development. - Maintain accurate CRM data and support prospecting activities. - Participate in occasional business trips (customer visits, fairs, commercial events). - Support department goals by taking initiative and ownership. - Identify opportunities to improve processes and add value to the organization. Qualifications - Minimum 3 years of experience in a technical or distribution environment. - Fluent German and English skills (written and spoken), confident in an international setting. - SAP knowledge is a plus. - Strong listening and communication skills, with empathy towards customers and colleagues. - Excellent commercial mindset and interpersonal capabilities. - Genuine interest in technical products and solutions. - Able to work autonomously and collaboratively within a small team. - Confident in cross-functional, multicultural interactions. - Proactive, solution-focused, determined, and structured. - Skilled at managing multiple projects while prioritizing effectively. - Passion for communication and customer relations. Benefits - Challenging and inspiring projects in a dynamic, collaborative team. - Strong career-growth opportunities – we actively promote internal mobility. - Permanent full-time contract. - Inclusive position open to candidates with disabilities. - Remote working model. Company Description ICAPE Group is an established and fast-growing international company, combining technical expertise with world-class service. As the European leader in Printed Circuit Boards and custom-made electromechanical parts, more than 3,650 customers across 60+ countries trust our solutions every day. Headquartered near Paris, we operate with 34 subsidiaries worldwide and employ 650+ professionals across Europe, Asia, and the Americas. Join us and help shape the future of advanced electronic solutions.