• Support Contact Center operations leveraging Amazon Connect and related AWS CCaaS solutions. • Administer and configure Amazon Connect for enterprise platform deployments. • Design and implement IVR workflows within Amazon Connect. • Integrate CTI and develop APIs to enhance contact center capabilities. • Develop and optimize AWS Lambda–based logic for custom contact center functions. • Monitor, interpret, and optimize contact center metrics and reporting. • Troubleshoot issues across cloud contact center components, telephony, and integrations. • Collaborate with both technical and non‑technical stakeholders to ensure platform performance and alignment with business needs.

• Lead the support and operation of cloud infrastructure, platform services, identity, networking, security controls, and operational tooling across customer environments. • Able to architect and lead deployment of moderately complex solutions related to cloud solutions. • Understands performance, scaling and functional characteristics of software technologies. • Own complex incidents, escalations, and problem investigations; perform advanced troubleshooting, coordination, service restoration, and follow-through to durable resolution. • Plan and execute complex changes and recurring operational activities including provisioning, access changes, maintenance events, backup and recovery validation, patching coordination, and platform hygiene. • Serve as a senior escalation point within the on-call rotation for major incidents, high-impact issues, and customer-approved after-hours change activity. • Develop and maintain runbooks, SOPs, standards, knowledge articles, and technical documentation that improve consistency and service quality. • Mentor other Cloud Engineers, review work for quality and completeness, and provide technical guidance on operational best practices.

Role Description The Account Executive is a senior, client-facing sales leader responsible for driving growth of Insight’s Google Cloud Solutions across enterprise and strategic accounts. This role combines deep solution expertise, executive-level relationship building, and full-cycle enterprise sales leadership. You will partner closely with Services Leadership, delivery teams, and strategic partners to define and execute growth strategies for both new and existing clients, positioning Insight as a trusted advisor to executive stakeholders. What You’ll Do - Own and drive enterprise sales strategy for Google cloud solutions, selling professional services and delivering against annual revenue and bookings targets of 4M – 5M. - Build and deepen C-level and executive relationships, influencing long-term technology and business decisions. - Lead complex, multi-year sales cycles—from initial engagement through negotiation and close. - Define and execute account growth strategies in partnership with Services Delivery and technical specialists. - Identify, shape, and develop new opportunities across analytics, data, AI, and Google cloud services. - Develop compelling, value-based proposals and executive presentations tailored to client outcomes. - Run and manage complex accounts with multiple stakeholders, opportunities, and buying centers. - Maintain strong forecast accuracy and provide regular pipeline, revenue, and progress updates to leadership. - Stay current on industry trends, competitive dynamics, and emerging technologies. - Collaborate cross-functionally to ensure successful delivery, adoption, and long-term customer satisfaction. Qualifications - Bachelor’s degree in business, technology, or a related field—or equivalent practical experience. - 10+ years of quota-carrying enterprise sales experience, in cloud, professional services or technology services. - Proven track record of meeting or exceeding enterprise sales targets. - Experience selling professional and/or managed services in complex, consultative sales environments. - Demonstrated success engaging senior executive and C-suite stakeholders. - Strong understanding of enterprise buying processes, procurement, legal, and contract negotiations. - Ability to partner effectively with technical teams to define solutions, build business cases, and drive adoption. - Excellent communication, executive presence, and relationship-building skills. - Ability to work independently while thriving in a highly collaborative team environment. - Willingness to travel approximately 50% to customer sites, events, and partner engagements. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. Company Description Sada an Insight Company, we’re a people-first Fortune 500 Solutions Integrator. By unlocking the power of people and technology, we help organizations accelerate transformation and achieve extraordinary results. With deep expertise across cloud, data, AI, cybersecurity, and intelligent edge, we guide enterprises through complex digital decisions—turning strategy into real outcomes.

• Define and lead architecture for scalable, secure, and resilient cloud infrastructure across enterprise platforms • Establish and enforce cloud architecture standards and best practices • Establish infrastructure automation standards including Infrastructure-as-Code (IaC), deployment pipelines, and configuration management • Design and implement observability frameworks to support system reliability and proactive monitoring • Lead modernization initiatives including container orchestration, distributed systems, and cloud-native architecture patterns • Collaborate with security teams to ensure infrastructure meets regulatory, compliance, and cloud security standards • Mentor engineers and provide technical leadership across cloud engineering initiatives