• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project • Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it. • Determining and implementing design methodologies and toolsets • Enabling application development by coordinating requirements, schedules, and activities. • Being able to lead/support UAT and production rollouts. • Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. • Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement • Giving constructive feedback to the team members and setting clear expectations. • Helping the team in troubleshooting and resolving complex bugs • Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. • Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Role Description The Solution Architect (SA) position is a leadership position in the organization that is responsible for managing multiple sales opportunities and account teams/programs. The Solution Architect provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas: - Solution - Account Interaction - Service Design Development - Practice pipeline responsibilities A ServiceNow SA has the experience and background to identify resources, resource allocation, integration requirements, contract attributes and costing, customer interaction, and other key aspects of solution-based managed services for complex deliverable-based, fully outsourced, or extremely large scale engagements or programs and contribute input to a larger cross-functional solution. The Solution Architect is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer. This role may require up to 50% travel. Key Accountabilities and Priorities: - Solution Development - Gain a clear understanding of customers’ business requirements and their technical requirements. - Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve sales, stakeholder, and delivery issues in a timely manner. - Facilitate internal communication and assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members. - Consolidate solution status and proposed costing information across the project stakeholders. - Ensure sales/solution escalation procedures are addressed and communicated to client, consultants, and managers. - Implement knowledge management strategy and communicate process and procedures for knowledge transfer from sales/solutions to delivery. - Perform sales/solutions risk and opportunity issue management and facilitate issue resolution with proper notification to all affected parties. - Identify and coordinate the solution change control process. - Practice & Product Line Management - Perform periodic practice pipeline and opportunity analysis, product line review, and solution “health checks” with practice and delivery resources. - Examine customer reference-ability and establish on-going relationships with the customer and account team members. - Refine practice pipeline and product line attributes based upon metrics and analysis as well as overall fit within the marketplace and technological changes. - Support the development and execution of an Account Strategy in collaboration with internal stakeholders. - Management Responsibilities - Understand and manage customer requirements (solution and environmental factors) to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction. - Ensure solution methodology is understood by team from opportunity assessment to project closeout; sales to delivery knowledge transfer. - Financial and contractual responsibility for engagement profitability. - Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves. - Ensure Sales and Solutions management methodology is followed on all client opportunities. - Mentor, manage and develop product/project team members. Team size varies from 3 team members up to 8-10 team members. - Conduct annual reviews and provide feedback throughout the year on employee performance where required. - Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies. Qualifications - Bachelors Degree or equivalent, relevant experience - 10+ years’ experience in information technology and/or professional services, with significant emphasis on ServiceNow. - Experience in delivering projects/programs, delivering and administrating client professional services agreements including the change management process. - Frequent interactions with external customers at the Director level or above; normal level of interactions is the CXO level; established consulting and interpersonal skills with 10+ years’ experience - 7+ years in IT service management/project management delivering projects/programs and daily delivery/consulting oversight within a professional services environment or equivalent, relevant experience in managing resources in ITSM/ITL environment. - IT Experience: Consultant, Architect, Enterprise Architect, Business Analyst, Development, or other IT experience. - ITIL Expert Certification Desired, but not required. - Sufficient understanding of Services Outsourcing and Project Management - ServiceNow certifications: Certified Implementation Specialist, Certified Architect, Certified Application Developer OR equivalent experience - Sales Enablement Ability to develop, market and sell services and products Requirements - Strong conceptual and analytical skills, which demonstrate out of the box problem solving - Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment - Team player with experience leading and collaborating cross-teams to deliver successful solutions - Excellent oral and written communication skills (English language). - Superior people and personnel management skills. Benefits - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

• Configure, maintain, and optimize all aspects of ServiceNow HAM, including hardware models, entitlements, and discovery maps. • Provide support for hardware reconciliation, potential compliance gaps, and optimization requests. • Administer and manage hardware asset lifecycles within HAM module, from procurement and deployment to retirement and disposal. • Troubleshoot and refine HAM-related dashboards, reports, and metrics to provide actionable insights into compliance, spend, and optimization opportunities. • Support hardware management, service catalog, procurement and other supporting processes within ServiceNow, linking contracts to entitlements and assets. • Provide support for and troubleshoot integrations (e.g., import sets, transform maps, APIs, integrations with discovery tools). • Follow and identify opportunities to improve data quality processes, including validation, cleansing, and normalization. • Troubleshoot and resolve data discrepancies and integration issues impacting HAM. • Perform routine ServiceNow platform administration tasks including user/group management, ACLs, UI policies, business rules, client scripts, and workflow/Flow Designer configurations. • Manage and troubleshoot incidents and service requests related to HAM functionality and data integrations. • Assist with ServiceNow platform and testing to ensure HAM functionality is preserved and enhanced. • Develop and maintain technical documentation, standard operating procedures (SOPs), and user guides for HAM processes and configurations. • Adhere to ServiceNow best practices and ITIL framework principles. • Collaborate effectively with IT Asset Management, Procurement, Finance, Application Owners, and other IT teams to support Hardware asset management. • Provide expertise and guidance on HAM best practices, and the capabilities of ServiceNow. • Participate in requirements gathering, solution design, and testing phases for new HAM initiatives and platform enhancements.

Role Description As a ServiceNow Intern, you will have the opportunity to support our ITSM, ITOM, ITAM, CMDB, IRM, Change, Incident, Problem, Knowledge, Discovery and Now Assist initiatives and gain valuable experience working on a variety of projects within our ServiceNow environment. You will work closely with very experienced professionals to learn the ins and outs of ServiceNow, assist with platform customization, configuration, and integration, and help improve IT processes through automation and ServiceNow best practices. - Assist with the implementation and configuration of ServiceNow modules including Incident Management, Change Management, and Service Catalog - Support the customization of ServiceNow workflows, business rules, and scripts under the guidance of senior team members - Participate in testing and troubleshooting ServiceNow solutions to ensure they meet business needs - Create / update catalog items including modifying workflows / flows - Collaborate with cross-functional teams to gather requirements and translate them into technical solutions within the ServiceNow platform - Assist with data integration and migration tasks between ServiceNow and other systems - Document process flows, workflows, and other technical specifications for ServiceNow configurations - Attend team meetings, contribute to discussions, and help identify opportunities for improvement in existing processes - Develop knowledge and skills related to ITIL best practices and ServiceNow platform updates Qualifications - Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field - Strong analytical and problem-solving skills - Excellent written and verbal communication skills - Ability to work independently and collaboratively within a team - A passion for learning and growing in the field of IT Service Management - US citizenship Requirements - Familiarity with ServiceNow platform - ServiceNow “on demand” training - Knowledge of: - GlideRecord / GlideSystem - Client Scripts, Business Rules, Script Includes (server-side) - AJAX (GlideAjax) - AngularJS (for Service Portal) - Prior Help Desk experience to aid in troubleshooting is a plus, but not required - Personal interest in ServiceNow and/or interest in starting a career as a ServiceNow professional Benefits - Pay Range: $40,300.00 - $72,850.00 - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. - Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.