• Facilitate executive level workshops, translating business requirements into prioritized outcomes • Conduct workshops and lead multiple implementations from a customer strategy standpoint • Lead customers in process definition and mapping • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness • Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan • Oversee the development of Senior Business Analysts • Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization). • Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation • Collaborate with the Practice Capability Lead to help develop and improve capability offerings • Support PMs by assisting in the planning and management of implementation projects • Develop and maintain delivery standards for ServiceNow solutions and the enabling technology

Role Description We are seeking a highly skilled and motivated ServiceNow Developer to join our team on a transformative enterprise project. In this role you will play a critical role in the design, development, and implementation of a custom ServiceNow application, consolidating and replacing functionality from multiple legacy tools. This is an opportunity to work on a modern, scalable platform using low-code/no-code capabilities alongside traditional development approaches—delivering impactful solutions for business process automation, system integration, and data transformation. This role is ideal for someone who thrives in dynamic environments, can work across various technologies, and is passionate about enabling rapid digital transformation through scalable, maintainable, and user-friendly solutions. - Building bespoke ServiceNow scoped applications that embody the Sprezzatura standard — clean, performant, and human-centered. - Designing flows and automations that make complexity look simple using Flow Designer, Decision Tables, and IntegrationHub Spokes. - Extending the platform with well-structured components, reusable Script Includes, and App Engine frameworks. - Shaping reusable frameworks, not just features — so teams can build faster and smarter tomorrow. - Partnering with stakeholders and business analysts to refine requirements and translate them into clear and actionable technical solutions. - Leading and contributing to data migration strategies and execution, bringing legacy systems seamlessly into ServiceNow. - Contributing to the Sprezzatura Pattern Library — our evolving canon of ServiceNow best practices, naming conventions, and design heuristics. Qualifications - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Applied Developer (CAD) - Minimum 2+ years developing and deploying applications on the ServiceNow platform. - Strong understanding of JavaScript, Glide APIs, and ServiceNow data design principles. - Must be proficient with both UI Builder and Workspace Builder. - Works effectively in Agile / Scrum environments. - Must be a U.S. citizen or permanent resident (required for federal contracts). Requirements - CIS-App Engine, CIS-ITSM, or other advanced ServiceNow certifications. - Experience contributing to internal design systems or pattern libraries. - Familiarity with ServiceNow governance, DevOps, and deployment pipelines. Benefits - Medical, Dental, and Vision - Health Saving Account (when enrolled in eligible plan) with Company contribution - Company paid Life, Accidental Death, Short-term & Long-term Disability - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance - Voluntary Medical & Dependent Care Flexible Spending Accounts - Accrued Paid Time Off & Company Paid Holidays - 401(k) Retirement Plan with Company match Company Description Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity—turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.

• Design solutions that align business requirements with the platform's native capabilities, delivering value and measurable outcomes. • Manage product roadmaps and contribute to the strategy for evolving features and offerings. • Collaborate with global, cross-functional teams to translate requirements into: - User stories. - Technical specifications. - Act as a technical subject matter expert (SME) on ServiceNow products and their value to the organization. - Guide development teams and stakeholders, prioritizing out-of-the-box (OOB) functionality and minimizing customizations. - Troubleshoot issues and build trust through solutions aligned with PwC's global strategies.

• Aktive Gewinnung neuer Kunden im Bereich Softwarelösungen im ServiceNow-Umfeld • Entwicklung eigenständiger Vertriebsstrategien zur Identifikation und Erschließung neuer Geschäftsmöglichkeiten • Professionelle Repräsentation des Unternehmens auf Messen, Events und bei Kunden • Steuerung des kompletten Vertriebsprozesses von der Erstansprache über die Bedarfsermittlung bis zum erfolgreichen Abschluss • Enge Zusammenarbeit mit internen Stakeholdern zur Entwicklung kundenorientierter Lizenz- und Projektlösungen