Role Description The Technical Program Manager is the operational backbone of Cadre AI's Product, Research, and Engineering (PRE) team. You sit at the intersection of product scope and engineering execution, ensuring that: - Every build stays on timeline. - Every blocker gets resolved before it stalls delivery. - Every PRD translates cleanly into structured, executable work. You report to the Head of Client Engineering and work alongside PRE leadership to keep the engineering machine running with precision across all active workstreams. Your day-to-day includes: - Validating product requirements. - Breaking complex builds into scoped sprints. - Tracking engineering progress across multiple concurrent projects. - Anticipating dependencies and resource needs. This role is for someone who has built products themselves and understands what it takes to ship. What You'll Do - PRD Validation and Technical Scoping: - Review and validate incoming PRDs to ensure technical requirements are complete. - Identify gaps in product scope and resolve them with PRE leadership. - Translate validated PRDs into structured task breakdowns in ClickUp. - Maintain a clear definition of what is in scope and out of scope for every active project. - Timeline Management and Sprint Execution: - Maintain and enforce the day-to-day engineering timeline for all active PRE workstreams. - Run sprint planning and standups for PRE. - Monitor sprint health continuously. - Enforce time estimation discipline across all engineering tasks. - Technical Unblocking and Dependency Management: - Track technical dependencies across all active builds. - Anticipate blockers by understanding the technical requirements. - Coordinate with PRE leadership on capacity needs. - Maintain a running dependency tracker across all active projects. - Engineering Workflow and ClickUp Hygiene: - Own ClickUp health across all PRE workstreams. - Capture action items from standups and convert them into ClickUp tasks. - Move incomplete sprint tasks forward and maintain milestone visibility. - Flag process gaps and workflow inefficiencies to PRE leadership. - Routine Coordination with Client Delivery Teams: - Serve as the day-to-day operational contact between PRE and client delivery teams. - Translate client delivery needs into engineering-ready requirements. - Keep delivery teams informed on engineering progress and timeline changes. - Coordinate build handoffs between PRE and delivery teams. Qualifications - 5+ years of experience in technical program management, technical project management, or engineering operations. - Hands-on product building experience. - Strong understanding of the software product lifecycle. - Proficient with ClickUp or a comparable project management platform. - Technically literate enough to understand engineering blockers. - Exceptionally organized with a bias toward structured systems. - Proactive by default. - Clear, concise written communicator. - Comfortable operating in a fast-moving environment. - Familiarity with AI/ML development workflows is a strong advantage. What Sets You Apart - You have been the person keeping an engineering team on track. - You have validated product requirements and caught gaps. - You understand engineering well enough to anticipate blockers. - You have strong opinions about good engineering operations. Benefits - Real ownership of operational execution. - AI-native culture that uses AI for operations. - Access to cutting-edge AI models and capabilities. - Upside potential as an early team member. - No bureaucracy with small teams and clear accountability.

Role Description Wall Residences is seeking a Day Services Program Manager for our Wall Community Options and Group Day Programs in the Roanoke Valley area, including Roanoke City, Roanoke County, Salem, Vinton, and surrounding areas. - Community Options encompasses all areas of Community Engagement, Community Coaching, and Group Day. - A successful Program Manager candidate will have: - A clinical background with a working knowledge of person-centered service development and positive behavior supports. - The ability to develop supportive relationships with direct care support staff, individuals receiving services, and their families. - A background connecting people with meaningful community activities. Qualifications - Bachelor's Degree in a Human Services field is required. - At least one year of experience in the field of developmental disabilities (DD) is preferred. - Two years’ experience supervising employees is preferred. Requirements - Telecommuting position with some flexibility. - Home office and internet access required. - Hiring is dependent upon: - Excellent references. - An active driver’s license with a good driving record. - A criminal background check with acceptable results. - Wall Residences employees are mandated reporters of abuse and neglect for individuals with disabilities. Benefits - Competitive benefits package including: - Company-sponsored health plan. - Dental plan. - Health Savings Account (HSA). - Group and voluntary life insurance. - Vision plan. - Company-paid short- and long-term disability coverage. - 401(k) plan. - Employee Stock Ownership Program (ESOP). - Employee Assistance Program (EAP). - Education assistance. - Wireless discounts with Verizon. - Generous time off and holiday schedules. - Program Managers are provided with: - A computer and phone. - A company gas card. - Access to excellent training and continuing education reimbursement. - A company car for travel as needed within a regional area. Company Description Wall Residences is an employee-owned company that offers a positive work environment. Wall Residences is an EOE/M/F/D/V employer and a Drug-Free Workplace.

Role Description The Senior CX Program Management Professional is responsible for managing the full lifecycle of quotations for open enrollment, virtual, online, and custom training programs for both internal and external customers. This role leverages training, education, and experience to ensure accurate, timely, and high-quality service delivery. Working collaboratively within a team environment, the position supports operational excellence and contributes to maximizing overall training and service performance. - Manage and ensure appropriate instructors are assigned to lead quoted and accepted courses - Manage and monitor the team’s shared inbox daily - Manage instructor workflow and scheduling to ensure efficient course delivery - Set up and maintain customer accounts - Prepare and issue customer quotations - Oversee all booked training sessions and coordinate logistics - Process invoicing and manage various forms of customer payments - Promote customer retention and revenue growth through direct follow-up regarding refresher/renewal training and trending related programs - Maintain and manage accurate customer history within the CRM system and train all team members to do the same - Manage and serve as backup support for Open Enrollment, Shopify, and Litmos systems - Design and deliver training for teachers/trainers and roll them out to the team Qualifications - Preferably with Safety and Training / Teaching background or equivalent experience - Some knowledge of Fall Protection industry experience preferred - This is a Remote work position located within the USA Requirements - Customer-Centric Service Orientation – Delivers exceptional service via phone and email, serving as a primary point of contact and ensuring a positive end-to-end customer experience - Problem-Solving & Business Judgment – Proactively diagnoses and resolves issues using department tools, resources, and sound decision-making to strengthen customer confidence - Manage the Team Collaboration & Cross-Functional Partnership – Contributes positively within a team environment, supports departmental and company objectives, and works effectively across functions while continuously building new skills - Agility & Growth Mindset – Identifies opportunities to upsell training programs and drive business growth while adapting to changing priorities - Attention to Detail & Quality Focus – Maintains high productivity and accuracy standards to meet and exceed customer expectations - Project & Program Management - Data Analysis & Reporting to Leadership Monthly - Manage all Training and Development of all new Training classes we offer now and new training courses we will be offering - Team Leadership & Coaching & Logistics and Operational Coordination

Company Description Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance. Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry. Job Description Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What you get to do in this role: - You'll drive the end-to-end design lifecycle from planning through implementation to ensure successful delivery of design objectives - Provide clear communication to cross-functional team leads and management regarding project status, resource requirements, issues, and priorities. - Maintain a strong partnership with Design leadership and cross-functional teams to identify team needs and drive high priority initiatives - Track capacity and demand across key programs to better communicate resource and project needs or risks. - Collaborate with a wide variety of internal cross-functional stakeholders to increase the efficiency and efficacy of our product development organization. Qualifications Preferred Qualifications: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 5+ years of project/program management experience in mid/large size companies, ideally on a design team - Quickly and effectively adjusts to changes in priority, areas of focus and unforeseen challenges - Identifies opportunities for operational improvement, and suggests solutions - Ability to independently adjust own work deliverables as priorities shift - Exhibits strong self-awareness and provides constructive, actionable feedback to colleagues to maintain collective accountability - Experience working on and managing large projects or programs with cross-functional teams. - Deliver solutions and strategies while mitigating or removing obstacles. - Experience utilizing software to keep projects organized, track metrics, and report on progress. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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