Role Description Wall Residences is seeking a Day Services Program Manager for our Wall Community Options and Group Day Programs in the Roanoke Valley area, including Roanoke City, Roanoke County, Salem, Vinton, and surrounding areas. - Community Options encompasses all areas of Community Engagement, Community Coaching, and Group Day. - A successful Program Manager candidate will have: - A clinical background with a working knowledge of person-centered service development and positive behavior supports. - The ability to develop supportive relationships with direct care support staff, individuals receiving services, and their families. - A background connecting people with meaningful community activities. Qualifications - Bachelor's Degree in a Human Services field is required. - At least one year of experience in the field of developmental disabilities (DD) is preferred. - Two years’ experience supervising employees is preferred. Requirements - Telecommuting position with some flexibility. - Home office and internet access required. - Hiring is dependent upon: - Excellent references. - An active driver’s license with a good driving record. - A criminal background check with acceptable results. - Wall Residences employees are mandated reporters of abuse and neglect for individuals with disabilities. Benefits - Competitive benefits package including: - Company-sponsored health plan. - Dental plan. - Health Savings Account (HSA). - Group and voluntary life insurance. - Vision plan. - Company-paid short- and long-term disability coverage. - 401(k) plan. - Employee Stock Ownership Program (ESOP). - Employee Assistance Program (EAP). - Education assistance. - Wireless discounts with Verizon. - Generous time off and holiday schedules. - Program Managers are provided with: - A computer and phone. - A company gas card. - Access to excellent training and continuing education reimbursement. - A company car for travel as needed within a regional area. Company Description Wall Residences is an employee-owned company that offers a positive work environment. Wall Residences is an EOE/M/F/D/V employer and a Drug-Free Workplace.

Role Description The Senior CX Program Management Professional is responsible for managing the full lifecycle of quotations for open enrollment, virtual, online, and custom training programs for both internal and external customers. This role leverages training, education, and experience to ensure accurate, timely, and high-quality service delivery. Working collaboratively within a team environment, the position supports operational excellence and contributes to maximizing overall training and service performance. - Manage and ensure appropriate instructors are assigned to lead quoted and accepted courses - Manage and monitor the team’s shared inbox daily - Manage instructor workflow and scheduling to ensure efficient course delivery - Set up and maintain customer accounts - Prepare and issue customer quotations - Oversee all booked training sessions and coordinate logistics - Process invoicing and manage various forms of customer payments - Promote customer retention and revenue growth through direct follow-up regarding refresher/renewal training and trending related programs - Maintain and manage accurate customer history within the CRM system and train all team members to do the same - Manage and serve as backup support for Open Enrollment, Shopify, and Litmos systems - Design and deliver training for teachers/trainers and roll them out to the team Qualifications - Preferably with Safety and Training / Teaching background or equivalent experience - Some knowledge of Fall Protection industry experience preferred - This is a Remote work position located within the USA Requirements - Customer-Centric Service Orientation – Delivers exceptional service via phone and email, serving as a primary point of contact and ensuring a positive end-to-end customer experience - Problem-Solving & Business Judgment – Proactively diagnoses and resolves issues using department tools, resources, and sound decision-making to strengthen customer confidence - Manage the Team Collaboration & Cross-Functional Partnership – Contributes positively within a team environment, supports departmental and company objectives, and works effectively across functions while continuously building new skills - Agility & Growth Mindset – Identifies opportunities to upsell training programs and drive business growth while adapting to changing priorities - Attention to Detail & Quality Focus – Maintains high productivity and accuracy standards to meet and exceed customer expectations - Project & Program Management - Data Analysis & Reporting to Leadership Monthly - Manage all Training and Development of all new Training classes we offer now and new training courses we will be offering - Team Leadership & Coaching & Logistics and Operational Coordination

Company Description Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance. Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry. Job Description Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What you get to do in this role: - You'll drive the end-to-end design lifecycle from planning through implementation to ensure successful delivery of design objectives - Provide clear communication to cross-functional team leads and management regarding project status, resource requirements, issues, and priorities. - Maintain a strong partnership with Design leadership and cross-functional teams to identify team needs and drive high priority initiatives - Track capacity and demand across key programs to better communicate resource and project needs or risks. - Collaborate with a wide variety of internal cross-functional stakeholders to increase the efficiency and efficacy of our product development organization. Qualifications Preferred Qualifications: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 5+ years of project/program management experience in mid/large size companies, ideally on a design team - Quickly and effectively adjusts to changes in priority, areas of focus and unforeseen challenges - Identifies opportunities for operational improvement, and suggests solutions - Ability to independently adjust own work deliverables as priorities shift - Exhibits strong self-awareness and provides constructive, actionable feedback to colleagues to maintain collective accountability - Experience working on and managing large projects or programs with cross-functional teams. - Deliver solutions and strategies while mitigating or removing obstacles. - Experience utilizing software to keep projects organized, track metrics, and report on progress. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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Title: Program Coordinator, Alumni Communities Location: Madison, Wisconsin, United States Job Description: Overview The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW–Madison, is seeking a dynamic Program Coordinator to support alumni engagement efforts for alumni communities and chapters in the U.S. and internationally. In this role, you will support and facilitate the planning and implementation of events and activities that engage UW–Madison alumni and friends with the university and each other. That includes serving as project coordinator for divisionally sponsored events and activities. Additionally, you will serve as a constituent relations contact for alumni volunteer leaders. This is a hybrid position that will require you to work on-site at our Madison, WI, office at least two days per week. Who is WFAA? The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW–Madison. We provide important engagement opportunities to link UW–Madison alumni to each other and to their alma mater, building a strong community of Badgers. Diversity and Inclusion: Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive. Essential Functions Administration - Utilize organizational processes and technology tools to implement tasks and programs. - Use the CRM and event registration platforms to manage constituent data and support program delivery. - Generate CRM reports and dashboards to inform program planning and performance tracking. - Support the development of program concepts, design, and development, and reporting on outcomes. - Actively use project management tools to document progress in tactic execution. - Communicate regularly and professionally with program and event stakeholders. - Suggest process improvement areas and assist with implementing them when appropriate. - Track program expenses in a spreadsheet for designated events and activities. - Coordinate, attend, and help facilitate internal team meetings, including preparing materials and documenting proceedings. - Prepare and ship mailing supplies and materials, including assembling packets and coordinating postage. Program Delivery - Serve as the coordinator for program and project teams in the research, design, development, and implementation of organization-sponsored events, meetings, and other activities. - Use alumni engagement metrics to enhance the effectiveness of programs and events. - Create and document program surveys and evaluations. - Collect KPI data for quarterly reporting. - Conduct secondary research to identify and compile biographical backgrounds on constituents, companies, and industry sectors. - Assist with preparing event materials, collateral, and logistical details. - Provide on-site support during program and event implementation, including coordinating with local partners to plan and execute trips, events, transportation, and day-of logistics. Constituent Relations - Serve as a resource and support for alumni volunteer leaders. - Under the direction of the supervisor and managing director, identify, develop, and implement regular communication tactics to foster a strong alumni network. - Build and maintain positive relationships with campus and community colleagues and work collaboratively to advance university objectives. - Provide exceptional customer service to internal and external clients. - Respond promptly and courteously to inquiries from internal and external constituents, taking the initiative to seek information and resolution. - When possible, seek feedback and participation from alumni, WAA members, and donors in designing and developing engagement activities. - Communicate with appropriate stakeholders regarding plans and preparation for events. Qualifications Required Qualifications: - Bachelor's degree or equivalent experience. - 2+ years of professional experience in an organization, educational institution or related setting. - Prior professional experience with program planning, event implementation, customer service and/or relationship/volunteer management. - Experience or interest in international relations, cultural awareness or global engagement. - High degree of proficiency in Microsoft Office (Word, Excel and Outlook) is essential. - Ability to take initiative, demonstrate engagement in projects and meet deadlines. Other Qualifications: - Familiarity with customer and/or registration databases is preferred. - Excellent oral and written skills and strong planning, organization and administrative skills. - Ability to effectively interact with internal and external clients and constituents of diverse backgrounds. - Ability to prioritize and manage multiple tasks and maintain a high degree of discretion, tact, poise, professionalism, and diplomacy. - Work independently as well as collaborate positively within a team environment. - Experience living, working, or studying internationally (e.g., study abroad), significant personal travel, and/or relevant coursework involving international topics or intercultural communication is preferred but not required. At WFAA, we are dedicated to creating an inspiring, creative, and respectful work environment for our employees. We offer competitive pay and an outstanding benefits program, including a generous 10% 401k contribution after just one year of service!