Title: Part-time Passport Agent/Customer Service Representative Location: West Jordan United States Job Description: Schedule: 20-25 hours per week 9am-6pm Monday/Wednesday/Friday, and Saturday 9am-1pm (required) - SPANISH SPEAKING, PREFERRED. SUMMARY Under the general supervision and direction of the City Recorder's Office, performs customer service and coordinates passport acceptance services. SUPERVISION EXERCISED None. ESSENTIAL DUTIES - Answer and direct a high volume of phone calls, related to City services. - Receive and sort all incoming mail and prepare outgoing mail. - Coordinate taking passport photos, acceptance services, including responding to questions about passport processing, delivering passport applications to the post office, and tracking passport applications. - Stay informed of changes to the passport acceptance process and shares updates with other passport agents. - Receive payments and process receipts for services. - Reconciles receipts each day and prepares deposit for the Treasurer's Office. - Performs administrative support duties as assigned. - Perform other related duties and responsibilities as assigned. MINIMUM QUALIFICATIONS Education: High school diploma or GED. Experience: One year of customer service, office support or office administrative assistant experience. Certifications/Licenses: - Valid Utah Driver's License - Must pass U.S. State Department regulations and be certified as a passport agent within two weeks of hire. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: - Correct use of the English language. - Proper grammar, spelling, and punctuation. - General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner. - Modern office practices and procedures. Skill with: - Following verbal and written procedures and instructions. - Maintaining a congenial working relationship with public, staff, and other agencies. - Working well under high pressure situations. Ability to: - Communicate effectively both verbally and in writing. - Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. - Maintain a positive, professional, and empathetic attitude toward customers at all times. - Stay calm under pressure. - Apply tact and judgement to deal with and influence people. - Maintain confidentiality of documents and information. WORKING CONDITIONS AND PHYSICAL DEMANDS Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to work a flexible schedule, including evenings, and Saturday work as required.

• Ensure seamless rental experience by verifying customer documents • Assist customers in selecting the right vehicle and handle exchanges when necessary • Offer additional products and services like prepaid fuel and toll passes • Finalize rental agreements by confirming documents and adjusting as needed • Inspect returned vehicles for damages, mileage, and fuel levels

Role Description We are looking for a Central Customer Support Specialist to assist our customers with technical problems when using our Scanning & Reality Capture products and services. In this role, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Regional headquarters are located in Atlanta, but the position can be remote from anywhere in the US or Canada. This position will be based remotely in Canada. What You Get to Do: - Answer inbound calls and emails from dealers and customers and troubleshoot technical issues with Leica Reality Capture & Scanning products or services. - Identify customers’ needs, clarify information, research issues, and provide solutions. - Guide customers to available digital documentation to resolve technical issues. - Document call conversations in our CRM database. - Identify and prioritize documentation needs to supplement existing knowledgebase articles. - Create short screen capture videos and documents for self-help support on our knowledgebase. Qualifications - Experience using and supporting Leica Scanning & Reality Capture products. - Strong phone and verbal communication skills along with active listening. - Customer focus and adaptability to different personality types. - Ability to set priorities and manage time effectively. - Meet personal/team qualitative and quantitative targets. - Manage frequent inbound and outbound calls in a timely manner. - Knowledge of computer software and office systems. - Dedication to customer satisfaction. - Ability to work with little supervision and track multiple processes. - Solid organizational skills including attention to detail and multi-tasking skills. - Excellent communication and interpersonal skills. - A Bachelor’s degree, and/or degree from a vocational or technical school. - Energetic, self-motivated, and able to prioritize workload. - Ability to work in an established team environment. Requirements - Beneficial experience in Reality Capture & Scanning including construction layout, surveying & AutoCAD. - Previous experience in a customer support role. - Familiarity with CRM systems and practices. Company Description Leica Geosystems, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law. At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.

• Provide support to financial professionals, field leaders, and internal teams in an efficient and accurate manner • Execute, review, and approve equity, option, fixed income, and mutual fund trades via the Pershing platform • Provide real-time equity quotes, fixed income inventory details, and market information to Financial Professionals • Support trade reviews, corrections, option activity, and corporate actions as needed. • Review daily reports and monitor debit balances to ensure compliance with firm and regulatory guidelines. • Review and approve disbursements with strong attention to controls and risk mitigation. • Address and resolve complex and escalated trading inquiries efficiently and professionally. • Maintain and update desktop procedures and documentation to ensure operational integrity. • Serve as a primary point of contact and liaison between Pershing, HTK Operations, and Financial Professionals for trade-related questions and issue resolution. • Communicate clearly and proactively with internal partners and leadership regarding trading activity, trends, and exceptions. • Represent HTK Operations in departmental meetings and provide subject matter expertise as needed. • Contribute to department-level initiatives, operational projects, and technology enhancements. • Identify opportunities to streamline processes and elevate the financial professional experience.