Penn Mutual

• Own and accountable for all broker-dealer and RIA back-office operations: account onboarding, maintenance, new account review, trading support, cashiering, disbursements, ACATs/transfers, suitability, and field advisor support • Establish and enforce operational standards, SLAs, KPIs, and an operating cadence including capacity planning, escalation paths, and issue management • Build a professional, metrics-driven environment where performance expectations are clear and consistently managed • Oversee supervisory functions for new account review in partnership with the Compliance team, ensuring FINRA, SEC, and MSRB obligations are met • Provide regulatory and control oversight, ensuring compliance with FINRA, SEC, and MSRB; maintain strong procedures and readiness; lead exams and remediation efforts • Collaborate with vendors (e.g., Pershing, DTCC, etc.) to improve platforms, integrations, data quality, and operational resiliency • Conduct a rapid, comprehensive talent assessment of the inherited organization — evaluate who is in the right role and identify gaps • Develop, coach, and hold accountable a team of approximately 40 FTE and multiple direct-report people leaders • Build succession depth; foster a culture of accountability, continuous improvement, and client-first execution • Identify and close significant procedural and control gaps that currently exist in the organization • Design and implement scalable, repeatable processes appropriate for a regulated broker-dealer environment • Establish a quality framework and drive consistency across all operational functions • Lead regulatory exam readiness and remediation in coordination with Compliance and Risk • Lead the implementation of Docupace as the new account workflow, records (books and records), and straight-through processing tool • Own a multi-year transformation roadmap focused on automation, workflow digitization, and operational risk reduction • Collaborate with Technology and vendor partners (e.g., Pershing, DTCC, investment platforms) to improve integrations, data quality, and system performance • Leverage data and analytics to drive decision-making and surface operational risk proactively • Serve as a key member of the Operations Leadership Team; engage directly with the Head of Operations, CHRO, Compliance, Risk, and Technology • Translate complex operational issues into clear executive-level insights and recommendations • Build effective partnerships with advisors and field leadership to improve the advisor and client experience

• Assist with ad hoc project work, including data analysis, reporting, and process improvement initiatives • Compile and categorize data for internal use, preparing summaries and dashboards for leadership • Collaborate with team members to achieve shared goals and contribute innovative ideas

• Co-op position supporting financial professionals and clients • Collaborate with internal teams for various tasks

Title: Senior Underwriting Consultant Location: Remote - United States Full time Job requisition id R-100588 Job Description: Position Overview The Senior Underwriting Consultant underwrites and oversees the selection of risk of complex life applications. Manages underwriting services to contribute to the achievement of financial objectives including profitability, production and persistency of clients; manages all aspects of the underwriting process. We’ve embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work. Responsibilities - Selects and classifies risks according to company philosophy and standards. - Helps to maintain profitable mortality experience. - Analyzes and interprets medical, non-medical and financial information. - Make decisions within approval limits up to $10,000,000, ages up to age 79, substandard approval limit up to 500%; limits established based on experience. - Determines appropriate requirements. - Communicates and collaborates with the field and home office to provide the highest quality service levels to customers. - Manages retention. - Reviews and provides co-signatures on referrals from other underwriters. - Participates in projects. - Assists with developing initiatives for revision and updating of underwriting practices. - Identifies and assists in providing solutions to work related problems and issues. - Acts as an information resource and assists with training and development of less experienced underwriters. - Maintains positive and effective relationships with internal and external partners. - Complies with all company and site policies and procedures. - Remains current in profession and industry trends. - Successfully completes regulatory and job training requirements. - Performs other duties as assigned. Skills and Abilities - Highly developed knowledge of underwriting function - Highly developed knowledge of medical science, technology and terminology and their impact on mortality. - Highly developed knowledge of financial and other non-medical underwriting factors. - Strong organizational, communication and interpersonal skills. - Thorough understanding of automatic reinsurance agreements. - General awareness of current affairs, industry issues and trends, both corporate and external. - Solid knowledge of insurance contract law and state legislative requirements. - Strong knowledge of insurance products (plans, riders, benefits) and illustrations and how they are marketed. - Strong knowledge of reinsurance marketplace to work proactively with the field where reinsurance is an opportunity. - Thorough knowledge of product pricing. - Strong analytical kills, ability to define, research and resolve problems. - Excellent knowledge of mainframe and PC environment. - Ability to create and maintain customer relationships. - Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus. - Ability to comprehend, retain and apply current technical information to daily work issues. - Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement. - Ability to work with others in a collaborative team environment. Education - College degree required, equivalent work experience in life Underwriting may be considered Required and - FLMI, ALU and ACS designations or current coursework toward earning certificates Required Experience - Minimum 6 - 8 years underwriting experience Required Base Salary Range: $120,000-$130,000 For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visitwww.pennmutual.com. Penn Mutual is committed toEqual Employment Opportunity(EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.

• Own and communicate the product vision, strategy, and roadmap for core BD/RIA platforms • Serve as the primary liaison between product teams and BD/RIA stakeholders • Act as the single owner of the product backlog, ensuring work is clearly defined, prioritized, and sequenced • Lead discovery activities to validate needs using research, analytics, and operational feedback • Oversee the full application development lifecycle—from ideation to deployment • Evaluate, select, and manage external partners to deliver critical features and services • Present priorities and progress to senior leadership

Role Description The Associate (VP) Chief Underwriter is a senior enterprise underwriting leader responsible for underwriting production, risk selection strategy, and underwriting talent across a team of underwriters. Reporting directly to the Chief Underwriter, this role serves as a primary underwriting executive, with accountability for underwriting quality, mortality outcomes, field partnership, and organizational capability. The Associate (VP) Chief Underwriter provides strategic direction for underwriting risk selection, leads and develops underwriting leaders and teams, and ensures underwriting practices align with product pricing, reinsurance strategy, and enterprise underwriting philosophy. This role combines deep technical underwriting expertise with strong people leadership, operational oversight, and decision-making authority, while supporting enterprise underwriting initiatives and major projects sponsored by the Chief Underwriter. Responsibilities - Provide executive leadership over underwriting risk selection strategy, ensuring underwriting guidelines align with mortality assumptions, product pricing, and profitability objectives. - Deliver expert underwriting judgment and final decisioning on the most complex, high risk, and jumbo cases with limited personal production of high death benefit cases. - Build, lead, and develop underwriting leaders and teams, with accountability for talent development, succession planning, organizational design, and team cohesion. - Establish and maintain strong, influential relationships with field leaders and Financial Professionals, including the ability to deliver difficult decisions while preserving trust and partnership. - Partner closely with Product, Actuarial, and Reinsurance to assess risk, product pricing and mortality assumptions, and collaborate with Associate (VP) Chief Underwriter, Underwriting Strategy and Governance to evolve underwriting guidelines as product strategies change. - Own and execute an effective case escalation framework, serving as the final escalation point and ensuring clear communication of decisions to field leadership. - Define, implement, and oversee the underwriting quality, mortality, and performance management for the underwriting team, including audits, trend analysis, and corrective action planning. - Lead and sponsor underwriting initiatives and projects supporting business objectives. - Collaborate with Associate (VP) Chief Underwriter, Underwriting Strategy and Governance on process improvements, technology adoption, and vendor solution implementation. - Champion the responsible adoption of AI and advanced analytics in underwriting, ensuring alignment with governance standards, risk controls, and underwriting judgment. - Represent underwriting leadership in enterprise forums, industry discussions, and key internal and external meetings as appropriate. - Ensure compliance with company policies, regulatory requirements, and professional standards, while remaining current on industry, mortality, and underwriting trends. Qualifications - Deep, enterprise level expertise in life underwriting risk selection, including medical, financial, and non-medical assessment. - Demonstrated success leading large underwriting organizations and senior underwriting leaders. - Strong strategic orientation with the ability to align underwriting practices to product pricing, reinsurance strategy, and distribution needs. - Proven ability to influence field behavior and outcomes through strong relationships, credibility, and executive presence. - Advanced knowledge of the reinsurance marketplace and large case underwriting dynamics. - Ability to balance underwriting discipline with growth, customer experience, and distribution effectiveness. - Strong analytical, decision making, and problem-solving skills. - Executive level communication, negotiation, and stakeholder management skills. - Experience leading underwriting modernization efforts, including technology, vendor solutions, and AI enabled underwriting capabilities. - Commitment to maintaining best in class underwriting practices and professional standards. Requirements - Bachelor’s Degree or equivalent related experience required. - Master’s Degree or MBA preferred. - 15+ years of progressive life insurance underwriting experience, including extensive experience with complex, high face amount, and jumbo cases. - Demonstrated executive level underwriting authority of $20M+. - Proven experience leading large underwriting teams and leaders, with accountability for quality, mortality, and talent outcomes. - Experience partnering with distribution, product, actuarial, and reinsurance leaders to shape underwriting strategy and outcomes. - Track record of leading underwriting transformation initiatives, including technology adoption and AI enabled underwriting solutions. Certifications - Professional designations ACS, ALU, FLMI, FALU, CLU (or progress toward one or more) preferred. Benefits - Base Salary Range - $260,000 - $285,000

• Provide vision and direction for the HRIS function to align with the organization’s strategic goals and needs • Champion initiatives to enhance the employee journey and ensure a consistent, high-quality experience • Drive continuous improvement and functionality within system capability, monitoring and recommending Workday updates that improve HR process and improve self-service functionality • Oversee the configuration, maintenance and performance of Workday, ensuring its reliability, stability and security • Lead and manage HRIS projects, including new implementations, upgrades and integrations with other systems • Identify and implement process improvements within Workday to enhance efficiency and user experience • Ensure the accuracy, completeness and security of data within Workday and other HRIS systems • Partner with HR Business Partners and other stakeholders to understand needs, translate them into technical requirements, and ensure that Workday effectively supports the organization • Create, maintain and improve Workday configuration and integrations to other applications • Develop and support integrations (EIB) for inbound and outbound data exchange between Workday and other systems • Configure and maintain domain security policies and business process policies in Workday • Develop and implement reporting and analytics to track key HR metrics and insights from Workday data

• Assist with advisor prospecting and list building using approved databases and LinkedIn • Support outreach preparation, including tracking responses and maintaining prospect notes • Schedule and confirm appointments for introductory advisor conversations • Maintain accurate records of activity in tracking tools and spreadsheets • Conduct basic advisor research (firm affiliation, location, years in practice) • Help organize follow‑up workflows and ensure timely handoffs to the BDD • Support special projects related to recruiting campaigns or events as needed.

Title: Service Professional Location: Remote - United States Full time Job Description: The Service Professional plays a vital role in deliveringTop-Tier Serviceto our clients, ensuring each interaction reflects Penn Mutual’s unwavering commitment to excellence. Our team members takeownershipof building meaningful relationships with every caller and embrace theaccountabilitythat comes with being a trusted voice of Penn Mutual to our policyholders, beneficiaries, and Financial Professionals. Those selected for this role will demonstrate a passion for best-in-class service, managing a variety of inbound calls withcareand professionalism. Responsibilities include actively listening to callers’ needs, resolving inquiries promptly and accurately, educating on policy details, and proactively identifying solutions that support both immediate and long-term goals. Every interaction should foster a seamless, thoughtful, and trusted customer experience. We have embraced a flexible approach to work as we are 100% remote.  This model allows you to balance your life and bring your whole self to work so that you can focus on providing top-tier service to our financial professionals and the account holders. Responsibilities. - Compassionate problem solver for our clients and policy beneficiaries. - Empathetically listen to clients’ concerns, provide emotional support during challenging situations, and offer solutions that meet their current and future needs. - Serve as a dedicated advocate for policyholders, understanding their unique needs and advocating on their behalf within the organization to ensure their concerns are addressed promptly and efficiently. - Demonstrate a commitment to continuous improvement by actively seeking feedback, participating in training programs, and implementing best practices in Customer Success. - Develop in-depth knowledge of Penn Mutual’s life and annuity products. - Manage a wide range of inbound client inquiries with professionalism and accuracy. - Investigate and follow up on basic or routine questions/issues to resolve concerns in an accurate and timely manner. - Accept ownership of the interaction and provide a high caliber of service and follow-through. - Interpret each request and navigate multiple administration systems as well as our workflow and imaging tools to gain and document needed information. - Process routine financial and non-financial transactions and document records with consistent quality, attention to detail, and according to department policies and procedures. - Recommend and facilitate process changes to continuously improve customer experience. - Meet or exceed individual and team performance goals and service metrics. - Escalate more complex issues as appropriate. - Responsible for adherence to the company’s framework of internal controls. - Work collaboratively and may participateon project teams as needed. - Ability to work a shift currently between the hours of 8am ET and 6pm ET, Monday through Friday. - Complies with all company and site policies and procedures. - Remains current in profession and industry trends. - Successfully completes regulatory and job training requirements. - Performs other duties as assigned. Skills and Abilities - A customer service attitude that demonstrates professionalism, confidence as wellas a friendly, supportive tone over the phone. - Ability to comprehend and articulate complex life insurance and/or annuity product information and business processes. - Execute requests with urgency, thoroughness, and professionalism. - Ability to navigate multiple systems and resources. - Excellent analytical and organizational skills with attention to detail. - Excellent communication skills, both verbal and written, . - Willingness and proven ability to work on multiple tasks and adapt to a changing work environment. - Excellent problem-solving skills – the ability to see beyond the request by the caller to determine what may be intended. - Willingness and ability to work under pressure and meet deadlines. - Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement. - Ability to work with others in a collaborative team environment. - Some roles may be specified to require proficiency in Spanish. Education - H.S. Diploma or Equivalent . - FINRA Series 6 license strongly preferred. - Bachelor's Degree or higher preferred. - Industry certifications such as LOMA preferred. Experience - 1-3 yearsof direct or related customer service experience with life insurance, annuities, or financial services . - Experience with life insurance/annuity products . - Experience with providing customer service in a contact center . - Solid working knowledge Microsoft Office products such as Excel, Word, and Outlook . - Experience with Five9s systems preferred. Base Salary Range: $48,000 - $52, 000 For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. Penn Mutual is committed toEqual Employment Opportunity(EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.

• Mentor and coach underwriters to strengthen technical expertise, judgment, and consistency in underwriting decisions • Develop, enhance, and deliver underwriting training programs in partnership with underwriting leadership and governance teams • Reinforce underwriting standards, documentation expectations, and governance discipline through coaching, feedback, and education • Support the Associate (VP) Chief Underwriter in executing underwriting strategy, governance standards, and policy changes • Participate in underwriting governance initiatives and forums by providing technical input, analysis, and implementation support • Participate in underwriting quality review and audit activities, including case reviews and outcomes analysis, to identify trends and improvement opportunities • Assist in resolving complex underwriting issues and systemic challenges • Support underwriting modernization efforts by helping underwriters adopt new tools, automation, and enhanced workflows • Collaborate with internal partners as needed