• Provide support to financial professionals, field leaders, and internal teams in an efficient and accurate manner • Execute, review, and approve equity, option, fixed income, and mutual fund trades via the Pershing platform • Provide real-time equity quotes, fixed income inventory details, and market information to Financial Professionals • Support trade reviews, corrections, option activity, and corporate actions as needed. • Review daily reports and monitor debit balances to ensure compliance with firm and regulatory guidelines. • Review and approve disbursements with strong attention to controls and risk mitigation. • Address and resolve complex and escalated trading inquiries efficiently and professionally. • Maintain and update desktop procedures and documentation to ensure operational integrity. • Serve as a primary point of contact and liaison between Pershing, HTK Operations, and Financial Professionals for trade-related questions and issue resolution. • Communicate clearly and proactively with internal partners and leadership regarding trading activity, trends, and exceptions. • Represent HTK Operations in departmental meetings and provide subject matter expertise as needed. • Contribute to department-level initiatives, operational projects, and technology enhancements. • Identify opportunities to streamline processes and elevate the financial professional experience.

Role Description Mercier Consultancy MD is excited to present an opportunity for a German Customer Support Representative to join a cutting-edge online payment platform team based in Greece. This role is perfect for tech-savvy individuals fluent in German who are passionate about delivering outstanding customer service in the fintech industry. - Provide excellent customer support to German-speaking clients via phone, email, and live chat regarding the online payment platform. - Assist customers with inquiries, technical issues, and troubleshooting related to payment services. - Ensure timely resolution of problems to maintain a high level of customer satisfaction. - Document all customer interactions accurately using CRM software. - Collaborate with technical teams to escalate and resolve complex issues efficiently. - Stay informed about fintech trends and platform updates to guide customers effectively. Qualifications - Fluency in German (both written and spoken) is essential; knowledge of English is an advantage. - Experience in customer support, preferably within fintech or digital payment platforms. - Strong communication and problem-solving skills with attention to detail. - Ability to handle technical inquiries and troubleshoot effectively. - Familiarity with CRM systems and support software. - Ability to work well independently and as part of a collaborative team. - Willingness to work in Greece and adapt to a dynamic work environment. Benefits - Competitive Monthly Salary - Monthly Bonus - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More...

• Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase. • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs. • Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience. • Mentor others as your skillset expands. • Achieve sales targets while providing an iconic customer experience. • Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.

• Actively monitor and engage with customer reviews, comments, mentions (and more) across different platforms, with strong judgment, context awareness, and the right brand tone, while providing clear and helpful responses about the client’s products. • Respond to potential customers via public responses, chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo and share them with the team. • Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies. • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. • Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Addresses public and private customer care issues across social. • Contributing to consistent quality across shifts (tone, accuracy, decision-making)