City of West Jordan, Utah

Title: Part-time Passport Agent/Customer Service Representative Location: West Jordan United States Job Description: Schedule: 20-25 hours per week 9am-6pm Monday/Wednesday/Friday, and Saturday 9am-1pm (required) - SPANISH SPEAKING, PREFERRED. SUMMARY Under the general supervision and direction of the City Recorder's Office, performs customer service and coordinates passport acceptance services. SUPERVISION EXERCISED None. ESSENTIAL DUTIES - Answer and direct a high volume of phone calls, related to City services. - Receive and sort all incoming mail and prepare outgoing mail. - Coordinate taking passport photos, acceptance services, including responding to questions about passport processing, delivering passport applications to the post office, and tracking passport applications. - Stay informed of changes to the passport acceptance process and shares updates with other passport agents. - Receive payments and process receipts for services. - Reconciles receipts each day and prepares deposit for the Treasurer's Office. - Performs administrative support duties as assigned. - Perform other related duties and responsibilities as assigned. MINIMUM QUALIFICATIONS Education: High school diploma or GED. Experience: One year of customer service, office support or office administrative assistant experience. Certifications/Licenses: - Valid Utah Driver's License - Must pass U.S. State Department regulations and be certified as a passport agent within two weeks of hire. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: - Correct use of the English language. - Proper grammar, spelling, and punctuation. - General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner. - Modern office practices and procedures. Skill with: - Following verbal and written procedures and instructions. - Maintaining a congenial working relationship with public, staff, and other agencies. - Working well under high pressure situations. Ability to: - Communicate effectively both verbally and in writing. - Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. - Maintain a positive, professional, and empathetic attitude toward customers at all times. - Stay calm under pressure. - Apply tact and judgement to deal with and influence people. - Maintain confidentiality of documents and information. WORKING CONDITIONS AND PHYSICAL DEMANDS Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to work a flexible schedule, including evenings, and Saturday work as required.