Hexagon Geosystems

Role Description We are looking for a Central Customer Support Specialist to assist our customers with technical problems when using our Scanning & Reality Capture products and services. In this role, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Regional headquarters are located in Atlanta, but the position can be remote from anywhere in the US or Canada. This position will be based remotely in Canada. What You Get to Do: - Answer inbound calls and emails from dealers and customers and troubleshoot technical issues with Leica Reality Capture & Scanning products or services. - Identify customers’ needs, clarify information, research issues, and provide solutions. - Guide customers to available digital documentation to resolve technical issues. - Document call conversations in our CRM database. - Identify and prioritize documentation needs to supplement existing knowledgebase articles. - Create short screen capture videos and documents for self-help support on our knowledgebase. Qualifications - Experience using and supporting Leica Scanning & Reality Capture products. - Strong phone and verbal communication skills along with active listening. - Customer focus and adaptability to different personality types. - Ability to set priorities and manage time effectively. - Meet personal/team qualitative and quantitative targets. - Manage frequent inbound and outbound calls in a timely manner. - Knowledge of computer software and office systems. - Dedication to customer satisfaction. - Ability to work with little supervision and track multiple processes. - Solid organizational skills including attention to detail and multi-tasking skills. - Excellent communication and interpersonal skills. - A Bachelor’s degree, and/or degree from a vocational or technical school. - Energetic, self-motivated, and able to prioritize workload. - Ability to work in an established team environment. Requirements - Beneficial experience in Reality Capture & Scanning including construction layout, surveying & AutoCAD. - Previous experience in a customer support role. - Familiarity with CRM systems and practices. Company Description Leica Geosystems, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We are committed to considering all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law. At Hexagon, we work to be the place where a diverse mix of talented people want to come, to stay and do their best work. We know our company runs on the hard work and dedication of our passionate and creative employees, and that diversity of thought makes us better each day.

Role Description We are interested in an energetic, experienced technology and field focused Construction Sales Representative to demonstrate, sell and train on dirt simple construction software productivity tools, drone production tracking, 3D machine control modelling, and take-off software to heavy construction contractors. It is expected you have a strong understanding of the heavy construction segment including the challenges faced in the field and experience with grade control technologies. Collaboration with all key internal stakeholders is required including direct sales colleagues in other regions, training, R&D, technical support and marketing. Main Duties/Responsibilities: - Develops and maintains relationships with potential and existing clients - Identifies and locates new clients through a variety of methods including networking, trade shows, and cold calls - Develops and implements strategies for sales in the assigned territory - Applies knowledge of the field and product features to match products to the needs of clients - Ensures that you are fully prepared for all activities when demonstrating solutions to customers and prospects - Carries out live software demonstrations for construction companies - Answers inquiries from clients concerning products, their uses, and the industry at large Qualifications - Excellent sales and negotiation skills - Excellent verbal and written communication skills - Thorough understanding of technical products to be sold - Organized with attention to detail - Entrepreneurial drive and strong work ethic - Strong sense of urgency, responsibility, and accountability - Proven ability to build and maintain relationships with clients - Proficient with Microsoft Office Suite or related software Requirements - Bachelor’s degree in business, construction, engineering, or related field preferred - Experience in a construction or engineering field is required - At least three years of experience in sales - Civil Estimating, Grade Control, Machine Control and Drone experience is preferred - Salesforce experience preferred - The position includes <25% travel, primarily within the assigned region Benefits - Competitive compensation - Paid Time Off - 401k matching up to 6% of compensation - Medical, Dental, Vision - Healthcare FSA & HSA - No cost Life Insurance