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Vozy

Transformamos el servicio al cliente del Enterprise, automatizando lo repetitivo y escalando lo critico con IA.

Forward Deployed Engineer – Lead

EngineerEngineerOtherRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

108 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expSpanishEnglish

Job Description

Forward Deployed Engineer – Lead

Vozy

• Lead a distributed team of 5–8 Forward Deployed Engineers. • Serve as the technical and strategic escalation point for FDEs. • Facilitate daily stand-ups, weekly planning sessions, and regular 1:1s. • Define quality standards for FDE operations. • Manage critical technical escalations. • Hands-on implementation of new AI agent use cases. • Lead the implementation of Lili Analyze use cases. • Diagnose and resolve complex issues. • Ensure correct integration of APIs, webhooks, and systems. • Coordinate maintenance windows and releases. • Support FDEs in client interactions. • Identify opportunities for expansion. • Support contract renewals. • Define client-specific KPIs. • Translate feedback into actionable requirements. • Collaborate with product and engineering teams. • Coordinate with external vendors. • Maintain up-to-date operational documentation.

Job Requirements

  • 3+ years of hands-on experience implementing AI solutions.
  • Experience with LLMs, prompt engineering, and agent-based AI systems.
  • Understanding of conversational AI architectures.
  • Practical knowledge of REST APIs and webhooks.
  • Ability to read and write code.
  • Ability to analyze quantitative data.
  • Knowledge of applied statistics.
  • Experience with visualization tools.
  • Experience performing exploratory analysis of conversations.
  • 2+ years leading technical teams.
  • Able to communicate with technical and executive audiences.
  • Commercial/business acumen.
  • Results-oriented.
  • Bilingual in Spanish and English.

Benefits

  • 100% remote work
  • Unlimited vacation

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