Helping Visionaries Change the World
NICE CX-One Developer
Location
France
Posted
43 days ago
Salary
0
Seniority
Senior
Job Description
NICE CX-One Developer
Miratech
• Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies. • Design and build call flows and integrate backend systems using application programming interfaces (APIs). • Manage NICE Business Units (BU) and contribute to solution design and network optimization. • Provide routing design and implementation for contact center technologies. • Collaborate with Architecture teams to design, develop, deploy, and consume APIs. • Provide technical support and troubleshooting assistance when scripting issues arise. • Coordinate issue communication and resolution with multiple technical teams during production incidents. • Review support tickets with agency leadership and oversee issue resolution across teams.
Job Requirements
- 3+ years of experience with NICE InContact CXOne.
- 3+ years of professional experience with NICE CXOne Studio scripting.
- Hands-on experience designing and implementing NICE CXOne solutions.
- Experience working with cloud-based SaaS, PaaS, or IaaS providers.
- Experience with virtualized systems including application servers, databases, and networking infrastructure.
- Ability to understand business requirements and translate them into technical solutions.
- Strong conflict management and organizational communication skills.
- Excellent communication and teamwork abilities.
- Nice to Have Experience in Contact Center dashboard creation.
- Basic knowledge of intersystem networking and data traffic flow between components.
- Ability to troubleshoot end-to-end call center applications.
- Experience troubleshooting browser-related issues (Chrome and Edge) when interacting with web-based applications such as Salesforce or Microsoft Dynamics.
Benefits
- Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
- Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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