Role Description The Digital Production Assistant role is a support member of the Digital Production team and is tasked with helping Digital Producers maintain excellent experiences across O&O TVE and DTC SVOD sites and apps through regular updating using a CMS. Although this is primarily a production role, the Digital Production Assistant will also execute and QA sponsored content on our digital platforms and help Producers with tracking down assets, research, reporting bugs and QA-ing fixes and updates. This is a temporary contract role with a current end date of September 26, 2026, with the possibility of extension. More About What You’ll Do: - Content Production: - Gather assets and use CMS to launch, maintain, schedule and optimize O&O TVE Watch apps, O&O DTC SVOD apps and brand websites based on Producer guidance. - Assist Producers with updates on Editorial/TVE homepages as needed. - Escalate any inefficiencies with processes, or the CMS, to Producers. - Work on special projects, including migrations and audits. - Cross-Team Collaboration: - Troubleshoot sites and apps, escalating issues to Product and Development teams and following up as needed; QA fixes. - Understand and follow Marketing and Scheduling priorities. - Revenue and Sales Support: - Assist Producers with executing sponsorship packages on owned and operated digital platforms. - QA sponsored content throughout duration of flight to ensure it’s still presented and working as intended. - Content Creation: - Assist Producers with research to help develop ancillary content and experiences to support Programming and Marketing. Qualifications - 1-2 years working in streaming media or digital media. - Experience working in a CMS (e.g. Wordpress, Contentful, Drupal), optimally for websites and/or apps. - Excellent computer skills; proficient in Microsoft Products. - Ability to follow content schedules. - Familiarity with project management/organization systems like Airtable, Jira, etc. - Strong communication and collaboration skills. - A working knowledge of different streaming platforms and OTT devices. - Experience working on audits or large projects. - Ability to work independently and use sound judgement. - Some knowledge of SEO and AI tools. - A love of information, entertainment and streaming platforms. Requirements - Contract Hourly Pay Rate: $28.00 - The pay rate displayed serves as a good faith estimate for this role. - Compensation for the role will be based on a number of different factors such as a candidate’s qualifications, skills, competencies, location, and experience. Company Description A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company’s employment actions and decisions – including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination – are made without regard to an employee’s race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law. A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company. We are proud to be an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans.

Role Description We are seeking a Senior Production Support Analyst with strong experience supporting web and mobile applications in production environments. This role requires deep hands-on expertise in production monitoring, incident management, and observability tools (especially Dynatrace), with a proactive mindset focused on preventing issues—not just reacting to incidents. The ideal candidate has a solid technical background in Java and/or Angular, enabling log review, code inspection, and root cause analysis in collaboration with engineering teams to drive permanent and scalable solutions. Qualifications - Beginner: Basic understanding of tools and concepts; Requires supervision during incident handling; Limited exposure to high severity production issues. - Intermediate: Independently handles incidents and monitoring tasks; Performs RCA for standard production issues; Understands application behavior and system interactions. - Advanced: Deep expertise in production operations and observability; Leads complex incident resolution and RCA initiatives; Proactively identifies risks and drives long-term improvements; Acts as a trusted SME for production stability. - Soft skills: Work Under Pressure, Quality at Work, Results Oriented. Benefits - Competitive compensation and benefits package. - Collaborative environment that embodies stated values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. - Opportunities for growth, both horizontally and vertically. Company Description Capgemini is headquartered in Paris, France, with a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey, and Aguascalientes. It is a deeply multicultural organization. - Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model. - Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and onboarding program. - Capgemini aims to attract the best talent and is committed to creating a diverse and inclusive work environment.

Role Description Our Greater Philadelphia area client is looking for a Healthcare Production Support Lead. Step into a role where your leadership, technical depth, and healthcare impact truly matter—own critical clinical systems, guide a high‑performing global team, and be the person who keeps mission‑essential data flowing when it counts most, for an organization that is leading the Payer space (Population Health Management, Medicaid/Medicare). - Monitoring and hands-on coding most of the day to ensure the issues are working well. - 60% Production Support/Monitoring - 40% Development in .Net and SSIS as needed - Oversee production stability, high‑priority workflows, and time‑sensitive operations, including early‑morning through evening processing and SLA‑critical activities - Partner closely with business groups, compliance, and customer‑facing teams to understand needs, lead conversations, and drive issue resolution and system improvements - Provide guidance to offshore production support teams responsible for clinical, PHM, and MCO application ecosystems Qualifications - 7+ years experience must be able to be both technical and functional – monitoring, and also debugging code. - Hands-on experience with SSIS, .NET, C# for modification to code as needed - Production Support for incident resolution - Understand technicalities of batch interfaces - Excellent communication – to report up to leadership in a proper format - 7+ years working with healthcare technology platforms - Understand SOPs, create SOPs (Standard Operating Procedures) - Work with the appropriate team to make sure these issues get resolved - Experience with data integrations, ETL pipelines, and real‑time system interactions - Strong SQL capabilities, solid analytical thinking, and the ability to collaborate with engineering teams to diagnose and resolve technical problems - Proven experience guiding onshore/offshore staff, communicating effectively with business stakeholders, and working within structured SDLC and Agile environments - Available any time from 7am to 10pm during the time that jobs are running Requirements - Azure Cloud experience highly preferred

• Own the resolution of complex production issues and lead incident response for critical (Sev1) events • Collaborate with Product, Engineering, and Customer Success teams to ensure smooth deployments and high-quality post-launch support • Perform root cause analysis, implement long-term fixes, and improve system reliability • Act as a subject matter expert (SME) for Pindrop’s platform, including APIs, integrations, and customer environments • Mentor Production Support Engineers through incident response, technical deep dives, and knowledge sharing • Proactively monitor production health, analyze incident trends, and recommend automation or preventive improvements • Create and maintain technical documentation, runbooks, and post-incident reports • Participate in on-call rotations, including after-hours support when required