Role Description Our Greater Philadelphia area client is looking for a Healthcare Production Support Lead. Step into a role where your leadership, technical depth, and healthcare impact truly matter—own critical clinical systems, guide a high‑performing global team, and be the person who keeps mission‑essential data flowing when it counts most, for an organization that is leading the Payer space (Population Health Management, Medicaid/Medicare). - Monitoring and hands-on coding most of the day to ensure the issues are working well. - 60% Production Support/Monitoring - 40% Development in .Net and SSIS as needed - Oversee production stability, high‑priority workflows, and time‑sensitive operations, including early‑morning through evening processing and SLA‑critical activities - Partner closely with business groups, compliance, and customer‑facing teams to understand needs, lead conversations, and drive issue resolution and system improvements - Provide guidance to offshore production support teams responsible for clinical, PHM, and MCO application ecosystems Qualifications - 7+ years experience must be able to be both technical and functional – monitoring, and also debugging code. - Hands-on experience with SSIS, .NET, C# for modification to code as needed - Production Support for incident resolution - Understand technicalities of batch interfaces - Excellent communication – to report up to leadership in a proper format - 7+ years working with healthcare technology platforms - Understand SOPs, create SOPs (Standard Operating Procedures) - Work with the appropriate team to make sure these issues get resolved - Experience with data integrations, ETL pipelines, and real‑time system interactions - Strong SQL capabilities, solid analytical thinking, and the ability to collaborate with engineering teams to diagnose and resolve technical problems - Proven experience guiding onshore/offshore staff, communicating effectively with business stakeholders, and working within structured SDLC and Agile environments - Available any time from 7am to 10pm during the time that jobs are running Requirements - Azure Cloud experience highly preferred

• Own the resolution of complex production issues and lead incident response for critical (Sev1) events • Collaborate with Product, Engineering, and Customer Success teams to ensure smooth deployments and high-quality post-launch support • Perform root cause analysis, implement long-term fixes, and improve system reliability • Act as a subject matter expert (SME) for Pindrop’s platform, including APIs, integrations, and customer environments • Mentor Production Support Engineers through incident response, technical deep dives, and knowledge sharing • Proactively monitor production health, analyze incident trends, and recommend automation or preventive improvements • Create and maintain technical documentation, runbooks, and post-incident reports • Participate in on-call rotations, including after-hours support when required

Title: Production Coordinator, Translations Location: Rockville, Maryland, 20852, United States Department: Publications Job Description: Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide. At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health. USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment. Brief Job Overview This is a hands-on non-supervisory position responsible for managing the production of USP translations publications, producing defect-free products on schedule. The incumbent in this role will ensure that high-quality and efficient processes are used to produce these products from file translation through production and delivery on USP’s digital publication platform. The Production Coordinator, Translations will interface with translators, editors, scientific liaisons, IT, internal USP business units and external vendors, to ensure accurate and timely completion, review, and delivery of content. The Production Coordinator may also be responsible for coordinating and supporting special and ongoing departmental projects as needed. This is a remote+ position where the employee needs to be onsite at least once a month, and likely more in the first several months due to training, in our Rockville, MD Headquarters. How will YOU create impact here at USP? As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards. Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments. The Production Coordinator, Translations has the following responsibilities: • Coordinates all components required for the high-quality and timely delivery of translated publications, including content version control, departmental hand offs with translations and scientific review, and managing the content review and correction cycle. • Creates and distributes product schedules in collaboration with other stakeholders as necessary. • Tracks assigned products daily, communicates status to all stakeholders on a regular basis to ensure milestones are met and work is on schedule, escalating issues as necessary. • Manages external vendors and contractors, responsible for feedback and issue management; writes work order specifications and prepares purchase orders. • Assists with resolving quality problems and performs QC checks throughout the production process. • Works with Publications Development team to ensure the accuracy and maintenance of assigned product stylesheets, reports and tracks issue tickets and escalates as appropriate. • Works effectively with the USP document management system, component content management system (CCMS) and related tools, templates, and procedures to ensure accurate and efficient publishing of USP content. • Participates in and coordinates special projects as necessary. Performs other related duties as assigned. Who is USP Looking For? The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience: • BS or BA degree or an equivalent combination of training and experience. • Minimum of two (2) years of experience in the field of publishing, preferably in a translation workflow role. Additional Desired Preferences • Experience in the production and coordination of digital publications delivery. • Experience in a translation workflow environment preferred. • Fluent in Spanish or French a plus. • Strong team player with the ability to work well in a deadline-driven environment with multiple priorities. • Demonstrated ability to establish schedules, prioritize and meet tight deadlines; must have well-developed time management and organizational skills. • High attention to detail. • Demonstrated multi-tasking abilities and ability to take direction. • Ability to operate independently where appropriate, yet understands when to escalate issues. • Strong interpersonal, communication (written and oral), and organizational skills. • Sound analytical and problem-solving skills required. • Proficient in Microsoft 365 applications, including MS Project, and Adobe Acrobat Professional. • Familiarity with content management systems, JIRA, and other project management software a plus. Supervisory Responsibilities None, this is an individual contributor role. Benefits USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected. Compensation Base Salary Range: USD $41.53/hourly – $48.72/hourly Target Annual Bonus: % Varies based on level of role. Individual compensation packages are based on various factors unique to each candidate’s skill set, experience, qualifications, equity, and other job-related reasons.

Role Description This role sits at the core of our production environment, responsible for ensuring seamless transaction flow between ATM/ITM terminals and backend banking systems. You’ll work across Linux infrastructure, transaction pipelines, and real-time troubleshooting, owning issues end-to-end — from diagnosis to resolution. Core Responsibilities - ATM / ITM Configuration & Onboarding - Configure and onboard ATM/ITM terminals including terminal setup, licensing, and deployment - Validate first transaction success and ensure accurate system integration - Maintain and update system records via internal tools (Check Review, HubSpot) - Production Monitoring & Troubleshooting - Monitor transaction flow, identify missing or failed transactions, and resolve issues - Analyze logs using Linux tools (journalctl, grep) to debug connectivity and processing failures - Troubleshoot SFTP/HTTPS file transfers and backend service issues (httpd, iw_atm, copy_mon) - Perform connectivity checks across systems and ensure data integrity - Infrastructure & System Operations - Manage Linux-based servers (Arch/Ubuntu) including patching, monitoring, and service health checks - Track system performance (CPU, memory, disk) and proactively flag risks - Support database operations (MariaDB/MySQL) including setup, updates, and service validation - Incident Management & After-Hours Support - Handle production issues in a 24x7 environment, including after-hours coverage - Triage, troubleshoot, and resolve issues independently where possible - Escalate complex issues with clear documentation and RCA-ready details - Security & Compliance - Ensure secure system access, credential handling, and adherence to access policies - Monitor for misconfigurations or unauthorized access risks - Work within VPN and identity frameworks (Azure VPN, EntraID) Qualifications - Strong Linux fundamentals (SSH, systemctl, log analysis) - Experience in L2/L3 production or application support - Hands-on troubleshooting of transaction systems, file flows, or backend services - Understanding of networking protocols (SFTP, HTTPS, TLS) - Ability to read and interpret logs to diagnose real-time issues Domain Experience (Preferred) - Exposure to ATM/ITM systems, payments, or banking platforms - Experience with transaction processing or financial systems - Familiarity with ticketing/CRM tools (e.g., HubSpot) Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: - Verify that all communications from our recruiting team come from an @banyansoftware.com email address. - Remember, employers will never request payment or banking information during the hiring process. - If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.