• Configure and customize Parsec TrakSYS to support manufacturing execution workflows • Develop and maintain TrakSYS objects, screens, reports, and event models • Support enhancements and new feature rollouts in line with production requirements • Design and support integrations between TrakSYS and ERP systems (e.g., SAP, Oracle) and other operational tools • Build and maintain data pipelines, APIs, and reporting connections to ensure accurate, timely data flow • Troubleshoot interface issues and optimize data exchange between manufacturing and business systems • Diagnose and resolve workflow, system, and data issues in live production environments • Partner with the client's Systems Solutions team to triage and close support tickets promptly • Document root cause analyses and contribute to a knowledge base for recurring issues • Identify opportunities to improve manufacturing workflows and system performance • Contribute to standards, best practices, and documentation for the MES environment • Participate in regular syncs with U.S.-based stakeholders to align on priorities and deliverables

• Provides technical support to sales and customers on specific applications and production processes in factory and process automation. • Proposes customer specific solutions. • Responsible for specification lists for the specific industry segments. • Maintains files consisting of technical data, application examples, competitor info, test data and additional information. • Creates Requirement Specification together with the customer. • Provides technical training and arranges knowledge transfer to the customer. • Assists in the identification and winning of projects based on application /automation/sector competence. • May serve as mentor for less experienced AE’s. • AEs will troubleshoot system failures.

• Collaborate in designing and building resilient, AI-integrated software for complex internal applications, with emphasis on API development, data services, and cloud infrastructure • Work hands-on with code and architecture to ensure systems align with user needs, company objectives, and the growing role of AI within our product suite • Build and maintain AI-powered features within internal applications, integrating APIs from providers such as OpenAI, Anthropic, and Google • Scope, implement, and harden LLM-connected capabilities with an emphasis on reliability, performance, and practical utility - from integration design through testing and production deployment • Write and manage application code, scripts, and automations using JavaScript, Python, and PHP • Design and maintain serverless Cloud Functions on AWS, with emphasis on performance, reliability, and clean integration with AI-driven workflows • Perform data management using MySQL and PostgreSQL. Ensure the scalability, reliability, and security of all database systems supporting both traditional and AI-enhanced application layers • Identify and resolve complex technical issues — including those specific to AI integration, model behavior, and API reliability — both independently and collaboratively, ensuring smooth operation across all systems and components • Maintain clear, precise documentation of code, AI workflows, system behaviors, and processes • Wield AI effectively across the full development lifecycle - using tools like Claude Code, Cursor, GitHub Copilot, and AI-enabled CLI utilities to accelerate coding, code review, debugging, and testing • Champion AI DevOps practices for how the team builds, iterates, governs, and scales applications: automated pipelines, AI-assisted testing, deployment tooling, and performance monitoring • Lead the implementation phase by overseeing code quality, performing reviews, and ensuring solutions follow best practices - including those specific to AI-integrated systems • Optimize application performance in cloud environments, focusing on efficient use of AWS services, SQS handling, and automated testing • Provide mentorship and guidance to the development team, including on AI integration approaches, development tooling, and application architecture

- Create quotes for pumps, grinders, and custom electrical control panels using the ERP system, ensuring accurate and competitive pricing for clients in the water and wastewater industry. - Answer technical questions from both customers and the sales team, providing expertise on equipment controls, electrical control panels, and related systems. - Source necessary information from Vogelsang Germany, customers, and suppliers to support the design and implementation of equipment controls and electrical control panels. - Compile submittal packages to send to customers, including detailed documentation on pumps, grinders, and electrical control panels. - Oversee orders from start to finish, coordinating with engineering and manufacturing teams to ensure timely delivery of custom electrical control panels and related equipment. - Review purchase orders for parts and assembly orders, comparing for accuracy and data entry quality, with a focus on components related to equipment controls and electrical systems. - Enter and confirm parts orders, ensuring all components for electrical control panels and related equipment are accurately documented and processed. - Quote parts, replacement kits, and replacement models, including those for electrical control panels and equipment controls. - Request clean specifications from engineers and end users to facilitate the design and manufacturing of custom electrical control panels and equipment control systems. - Request submittal packages from suppliers for motors, gearboxes, panels, and other components related to equipment controls and electrical systems. - Schedule upcoming bids in ERP system and Salesforce, coordinating with sales and engineering teams to align on opportunities related to equipment controls and electrical control panels. - Other duties as assigned, including tasks related to the engineering and manufacturing of custom electrical control panels and support for equipment controls in the water and wastewater industry.