• Ensure the delivery flow for the B2B channel runs smoothly, monitoring from order dispatch through to on-site issue resolution. • Analyze carrier performance and take action to improve delivery KPIs. • Daily management of orders and tracking of shipments across the national network. • Record and resolve cases of damage, returns, and losses directly in Excel/system. • Monitor delivery indicators (KPIs) and flag carriers that fall outside agreed standards. • Support onboarding of new partners and the deactivation of low-performing carriers. • Maintain continuous contact with carriers to ensure priority handling and speed.

• Execute paid media campaigns with moderate supervision. • Monitor campaign performance and generate insights for adjustments. • Contribute to the development of media plans and presentations. • Conduct A/B tests and document learnings. • Support alignment with internal teams and clients. • Produce detailed reports with performance analysis. • Identify optimization opportunities based on data. • Perform analyses in analytics tools and report relevant KPIs. • Maintain an analytical view of results and actions implemented by the company/client. • Create media results presentations and reports for stakeholders. • Build projections for paid media results. • Manage requests and deliverables. • Manage and analyze tags and pixels on paid media platforms.

• Review clinical and administrative records for completeness, accuracy, and consistency • Conduct routine quality assurance audits and document findings • Identify areas for workflow improvement and process efficiency • Maintain accurate reports, logs, and internal documentation • Communicate findings and recommendations to leadership as needed • Support compliance with internal procedures and quality standards • Collaborate with team members on process improvement initiatives • Handle sensitive information with professionalism and confidentiality

• Responsible for the handling of residential field claims requiring on-site inspections • Scoping of damages, assigning appropriate contractor or supplier as required • Meeting with the insured to provide guidance to facilitate claim settlement • Manages and settles residential field claim files in accordance with operational standards • Completes estimates and negotiates with contractor(s) on residential repairs • Controls expenditures on all claim settlements • Assists internal and external colleagues during busy periods as required