• Manages and executes daily on-site activities for multiple projects. • Coordinate and participate in project meetings with subcontractors, consultants, and stakeholders. • Conduct frequent property inspections to ensure projects follow proper safety precautions. • Supervises the work of contractors and escalates potential risks and issues as necessary. • Prepares/updates weekly project status reports to internal/external stakeholders.

• Lead end-to-end delivery of SAP Ariba projects • Manage project scope, timelines, budget, and quality • Act as the primary point of contact for business and IT stakeholders • Drive procurement transformation initiatives across sourcing and supplier management • Coordinate with cross-functional teams including functional consultants and technical teams • Ensure successful integration of SAP Ariba with SAP ERP / S/4HANA systems • Identify risks, manage issues, and ensure smooth project execution • Support change management and user adoption

Role Description The role of the Senior Services Project Manager is to maintain and nurture relationships with key existing customers of significant size and importance, to retain and increase their satisfaction with the Adaptavist Services portfolio of offerings by managing and owning multiple client and internal engagements. The position will serve as the main point of contact between Services clients, the delivery team or any other internal team. This role will take ownership of tracking engagement progress, providing client and internal reports, managing risks and issues, and guiding the projects to successful delivery. This role will also support sales activities, excellent service delivery execution, reporting and client onboarding. The Senior Services Project Manager ensures profitability of the services delivered and oversees the planning and execution of technology operational changes, support and maintenance to meet contractual needs. Using PM methodology and ITIL practices, the Senior Services Project Manager will be the day-to-day representative of the Services team, interacting frequently with the client to ensure requirements are understood and expectations are met, acting as a customer champion within our technical team, and ensuring technical concerns and opportunities are understood by the client. They will also collaborate closely with Account Managers, Customer Success Advocates, Commercial Operations, Finance and Sales to ensure the customer has an unparalleled customer experience with successful delivery of engagements. Additionally, they will coach, mentor and support junior staff. Qualifications - Proven experience in a senior project management/service delivery management role - Advanced understanding of Project Management and Software Engineering methodologies (i.e., Agile, SAFe, Waterfall, PRINCE2 for Agile Scrum Master, Product Management etc.) - Experience with ITIL frameworks - Skilled in building rapport, client trust, and developing long-term relationships - Ability to manage large-scale projects and programmes with multiple workstreams - Ability to work seamlessly in a team-oriented environment - Ability to handle a variety of tasks independently and efficiently - Proactive, persuasive, energetic personality - Detail oriented and clear communicator with superior organisation skills - Strong communication skills and confident with working with stakeholders at all levels - Experience in incident, problem and change management - A general understanding of the pre-sales process in a services context - Working experience with business development teams on proposals and pitches Requirements - Managing time, cost, quality, scope and issues and risks for key Services projects - Creating and monitoring program and project artifacts such as and not limited to: Level 0 through to Level 3 Plans, Earned Value Management (SPI / CPI), Scope of work (Change Log tracking), Executive level Risk, Issue & Opportunity Management - Follows procedures and best practice when change requests are required - Coordinates and facilitates meetings with customers and internal teams - Creates project plans and burndown reports for clients and internal teams - Manage client project budget, resourcing, and forecasting - Manages large-scale, complex projects and programmes with multiple workstreams - Builds rapport and relationships with account influencers in their portfolio through a variety of social engagements where identified and required - Define and negotiate large Service Level Agreements and those agreements are managed and met, leading potential dispute resolution around Service Level Agreements between Adaptavist and the client - Facilitates problem and incident management and change management as needed - Conducts value add monthly/quarterly business reviews with customers to ensure key account retention and customer satisfaction - Work with Account Management/Sales to lead and support the pre-sales process and aid in the development of customer account plans - Facilitates the payment process through invoice management and internal collaboration with the finance team - Carries out internal and external reporting duties as required; reporting on the profitability of services and controls revenue by maximizing profits through pricing strategies, margin control and mitigating customer loss - Pulls together and clarifies Key Performance Indicators and costs - Identifies, recommends and executes on areas for continual improvement for key processes and strategy, to ensure smooth running of services and high customer satisfaction - Identifies and recommends changes required for operating procedures, templates, and key documents that Adaptavist PMO personnel use - Coaches, guides and supports junior staff on processes and policies - Conducts gap analysis and identifies opportunities for upsell/service improvement and revenue growth for existing customers - Builds the knowledge base of Adaptavist PMO through contributions to lessons learned logs Benefits - Very generous holiday (PTO) allowance - Flexible working hours - MacBooks provided to all employees - Support for fully remote workers to set up home offices - Exceptional Time Away Policy: 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, and women's health needs - Trusting, flexible, remote-first way of working

Role Description Primary Subject Matter Expert (SME) and escalation point for customers, ensuring high satisfaction and swift resolution of concerns. Work closely with engineering teams, project stakeholders, and manage services to ensure aligned, seamless operations across all functions. - Oversee incident handling, problem resolution, and change control processes to ensure SLA compliance and uninterrupted service delivery. - Lead Root Cause Analysis (RCA) for critical incidents and implement corrective/preventive actions to minimize repeat issues. - Collaborate with stakeholders to define project scope, monitor progress, proactively identify risks, and escalate issues in a timely manner. - Support project managers with cost-optimization strategies, including resource leveling, budget variance analysis, and vendor contract evaluation. - Align L1-L3 engineering resources to project needs based on technical skillsets and workload balancing. - Manage end-to-end project delivery—from network/system design and deployment to documentation and operational handover—ensuring quality outcomes. - Maintain accurate hardware/software inventories, track lifecycle milestones, and manage contract renewals and replacements proactively. - Handle escalations with vendors such as Cisco, Fortinet, and Palo Alto, ensuring accountability and resolution of project-impacting issues. - Ensure accurate and timely monthly billing by validating project data and supporting the finance team with complete documentation. - Mentor engineers across L1-L3 levels, supporting their professional growth and ensuring consistent technical capabilities across the team. - Document lessons learned, share best practices, and drive continuous improvement in project execution and operational processes. - Promote and implement quarterly innovations to automate tasks, simplify workflows, and enhance service quality. - Encourage a team-driven improvement culture. - Conduct regular design and security reviews, ensuring adherence to best practices and regulatory requirements. - Lead efforts to improve security posture and close process gaps. - Travel time once a quarter for various client meetings. Telecommuting is permitted. - This position will require 20% travel within the U.S. and 5% international travel to Black Box Networks Services offices for internal meetings. - Multiple Positions: On-going availability of PM based on requirement. Qualifications - Bachelor's degree in Computer Science, Information Technology, Telecommunications, Electronics Engineering, or a related field. - Five (5) years of IT experience, with a focus in Technical roles such as IT or Telecommunications. - PMP (Project Management Professional) certification or PRINCE2 certification is required. - Experience with project management tools such as Microsoft Project. - Fundamental Project Execution, including project financial management, client and subcontractor invoicing, status reporting, work plan management, scope management, issue & risk management, and communication management is essential. Requirements - Travel time once a quarter for various client meetings. - Telecommuting is permitted. - This position will require 20% travel within the U.S. - 5% international travel to Black Box Networks Services offices for internal meetings. - Applications involving job opportunities which require the beneficiary to work in various locations throughout the U.S. cannot be anticipated.