Role Description Primary Subject Matter Expert (SME) and escalation point for customers, ensuring high satisfaction and swift resolution of concerns. Work closely with engineering teams, project stakeholders, and manage services to ensure aligned, seamless operations across all functions. - Oversee incident handling, problem resolution, and change control processes to ensure SLA compliance and uninterrupted service delivery. - Lead Root Cause Analysis (RCA) for critical incidents and implement corrective/preventive actions to minimize repeat issues. - Collaborate with stakeholders to define project scope, monitor progress, proactively identify risks, and escalate issues in a timely manner. - Support project managers with cost-optimization strategies, including resource leveling, budget variance analysis, and vendor contract evaluation. - Align L1-L3 engineering resources to project needs based on technical skillsets and workload balancing. - Manage end-to-end project delivery—from network/system design and deployment to documentation and operational handover—ensuring quality outcomes. - Maintain accurate hardware/software inventories, track lifecycle milestones, and manage contract renewals and replacements proactively. - Handle escalations with vendors such as Cisco, Fortinet, and Palo Alto, ensuring accountability and resolution of project-impacting issues. - Ensure accurate and timely monthly billing by validating project data and supporting the finance team with complete documentation. - Mentor engineers across L1-L3 levels, supporting their professional growth and ensuring consistent technical capabilities across the team. - Document lessons learned, share best practices, and drive continuous improvement in project execution and operational processes. - Promote and implement quarterly innovations to automate tasks, simplify workflows, and enhance service quality. - Encourage a team-driven improvement culture. - Conduct regular design and security reviews, ensuring adherence to best practices and regulatory requirements. - Lead efforts to improve security posture and close process gaps. - Travel time once a quarter for various client meetings. Telecommuting is permitted. - This position will require 20% travel within the U.S. and 5% international travel to Black Box Networks Services offices for internal meetings. - Multiple Positions: On-going availability of PM based on requirement. Qualifications - Bachelor's degree in Computer Science, Information Technology, Telecommunications, Electronics Engineering, or a related field. - Five (5) years of IT experience, with a focus in Technical roles such as IT or Telecommunications. - PMP (Project Management Professional) certification or PRINCE2 certification is required. - Experience with project management tools such as Microsoft Project. - Fundamental Project Execution, including project financial management, client and subcontractor invoicing, status reporting, work plan management, scope management, issue & risk management, and communication management is essential. Requirements - Travel time once a quarter for various client meetings. - Telecommuting is permitted. - This position will require 20% travel within the U.S. - 5% international travel to Black Box Networks Services offices for internal meetings. - Applications involving job opportunities which require the beneficiary to work in various locations throughout the U.S. cannot be anticipated.

• Lead end-to-end disaster recovery projects including mobilization, operations, and closeout • Develop and implement project plans, timelines, and resource strategies • Oversee daily operations to ensure alignment with client objectives and contract requirements • Monitor project performance, identify risks, and implement corrective actions • Serve as primary liaison to clients and stakeholders • Facilitate meetings, briefings, and status updates with leadership and partners • Provide technical assistance and subject matter expertise to ensure compliance with FEMA programs (e.g. PA, IA, Mitigation) • Oversee documentation, reporting, and audit readiness

• Manage small to medium-sized customers through end-to-end successful implementations and launches, ensuring alignment with strategic goals. • Develop detailed project plans, timelines, and resource allocations. • Coordinate internal teams and external stakeholders to ensure seamless execution. • Project manage implementation tasks such as data migration, product training, and organizational roll-out strategies, coordinating internal resources as necessary. • Configure software • Maintain a minimum of 70% productivity. • Monitor project progress, identify risks, and implement mitigation strategies. • Serve as the primary point of contact for clients during the implementation phase. • Conduct regular status meetings and provide clear, concise updates to stakeholders and team members in a timely manner. • Ensure all deliverables meet quality standards and client expectations. • Continuously improve implementation processes and methodologies. • Train customers in product and implementation configurations either onsite and/or virtual.

• Responsibility for leading and managing SAP projects across the entire lifecycle, including scope, schedule, budget and quality • Establishing and further developing the project organization with governance, methodology, resource planning and project cost accounting • Coordinating all project activities and changes as well as professional change and risk management with relevant stakeholders • Ensuring transparent, solution-oriented communication and handling escalation issues with confidence • Delivering measurable customer value through innovative IT initiatives, holistic solution approaches and actively maintaining and expanding customer relationships