• Work closely integrated with the development team to promote quality from the earliest stages of the software lifecycle; • Plan, design and execute functional, integration, regression and exploratory tests according to delivery criticality; • Validate complex business flows related to the insurance market; • Identify, record, track and support the resolution of defects and improvement opportunities; • Ensure traceability between requirements, test cases, and evidence; • Participate in agile ceremonies and support the team in defining acceptance criteria; • Manage incidents and requests using tools such as Jira; • Contribute to the evolution of processes, best practices and a quality-driven culture.

• Conduct routine and random audits of healthcare billing transactions including charges, payments, claims follow-up, denials, and AR activities • Review daily, weekly, and monthly productivity reports of billing associates • Validate logged production against actual completed work • Investigate quota discrepancies, overstatements, duplicate entries, or unsupported outputs • Monitor AR aging inventory and collector activity • Audit follow-up actions for unpaid, denied, underpaid, or pending claims • Ensure adherence to client SOPs, HIPAA standards, internal controls, and company policies • Monitor completion of required trackers, checklists, and month-end deliverables • Support implementation of new controls, metrics, and process enhancements • Prepare QA scorecards, performance dashboards, and error trend analysis • Present findings to Team Leads, Supervisors, and Management • Provide structured feedback to employees and leaders based on audit results.

• Work with the team during development sprints to specify test scenarios and execute manual tests on applications (web/desktop/mobile apps); • Collaborate with the team to ensure prerequisites for test execution are met; • Assist in training other team members on processes and technologies used; • Propose process improvements to the team that enhance the quality of our deliverables; • Introduce tools, processes and methodologies that increase work efficiency; • Participate in the development, maintenance and evolution of applications/frameworks for test automation; • Develop and support applications aimed at integrating automation frameworks with project and test management systems; • Actively contribute to the management and construction of Quality Gates and automated test structures within the CI pipeline.

• Review and analyze business requirements to produce comprehensive, and well-structured test strategy and test cases. • Design and create test conditions and scripts to address business and technical use cases. • Design, Develop and Execute automated scripts using our test automation framework. • Support the automated functional testing by our testing team, focusing on application flow and validation of test results. • Perform manual and automated testing, which may include exploratory, system, regression, compatibility, system, and integration testing. • Work directly with the Data Warehouse, Business Intelligence and Data Engineering teams to ensure all work is thoroughly tested. • Communicate effectively across multiple teams/external vendors (Operations, Quality Service, etc.), as well as different personnel (Developers, Scrum Masters, Project Managers, etc.). • Participate in relevant Agile Ceremonies: Daily Stand-Ups, Backlog Grooming, Sprint Planning, Sprint Reviews and Retrospectives. • Analyze data and application changes and document their impact on the performance automation task (test cases, scripting, scenario execution, etc.). • Ensure the test execution results fulfill the defined test objectives. • Interface directly with the DevOps and Infrastructure teams regarding Functional test environments. • Timely and accurate communication of testing events, daily status, and test execution results, etc. • Develop and maintain automation for both UI and API testing, leveraging tools such as Playwright, Cypress, Selenium, PyTest, and Postman. • Implement automated regression suites integrated into CI/CD pipelines (e.g., GitHub Actions, Jenkins, or similar). • Collaborate with developers to validate microservices, containerized environments, and AWS-hosted applications. • Design performance, load, and reliability test scenarios to validate large-scale data processing and reporting systems. • Contribute to code reviews for automated test scripts to ensure maintainability and reusability across teams.