Role Description Ready to build something that truly matters? Every parent wants clarity, confidence, and connection when it comes to their child’s learning. They want to feel proud of the choices they make and trust the tools they bring into their home. At Hadley Designs, we make that possible by creating products that turn everyday moments into meaningful learning experiences. But none of that works without a seamless, trustworthy customer experience. A store that runs flawlessly. Messaging that is clear. Operations that feel effortless to the customer. That’s where you come in. About the Role Ecommerce Operations Manager Also known as: Shopify Operations Manager | Ecommerce Operations Lead | Customer Experience Operations Manager This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end. Your mission is simple and powerful: Ensure every customer fully understands what they are buying and when they will receive it before they complete their purchase. Your Core Focus - Take full ownership of Shopify store operations and customer experience - Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging - Standardize shipping, split shipment, and pre-order communication across all touchpoints - Build and document SOPs for all operational workflows - Implement systems and automations that reduce manual work and customer confusion What You’ll Do Customer Experience Management (Daily) - Respond to customer inquiries via Shopify inbox and social channels - Process refunds, reships, cancellations, and order updates - Triage and resolve support tickets based on urgency - Identify patterns in customer feedback and recommend improvements - Ensure all communication is clear, accurate, and aligned with current messaging Order Operations and Fulfillment (Daily) - Monitor order flow across Shopify, Base, and Amazon MCF - Resolve failed orders, inventory issues, and discrepancies - Coordinate with fulfillment teams to ensure timely delivery - Manage split shipments, pre-orders, and out-of-stock scenarios - Track and resolve missing or delayed packages Store Integrity and Accuracy (Weekly) - Audit the website for broken links, incorrect pricing, and outdated promotions - Ensure consistency across product pages, landing pages, and collections - Validate all messaging related to shipping and pre-orders - Support promotion setup and ensure backend accuracy Systems, SOPs, and Automation (Weekly) - Build and maintain SOPs for recurring workflows - Identify inefficiencies and implement automation using tools like Shopify Flow - Optimize customer service platforms such as Gorgias - Improve post-purchase experience and operational workflows - Support system cleanup and tool evaluation Growth Operations and Reporting (Weekly) - Deliver weekly Shopify performance reports - Track key metrics such as CAC, LTV, and funnel performance - Identify trends, anomalies, and risks early - Ensure data accuracy for decision-making Compliance and Risk Management (Weekly) - Maintain compliance across ADA, privacy policies, and tracking regulations - Review product pages and campaigns for compliance risks - Ensure all required tools and disclosures are functioning properly - Stay updated on platform policies and changes AI and Automation Ownership (Ongoing) - Identify repetitive tasks and convert them into automated workflows - Use AI tools to improve efficiency in customer service and operations - Build prompt libraries and scalable systems - Continuously reduce manual workload while maintaining accuracy How Success Is Measured - Reduction in support ticket rate per 1000 orders - Reduction in reshipment rate per 1000 orders - Zero compliance issues - At least one new AI automation implemented per week - Zero reported issues with broken links, incorrect promotions, or inaccurate information Who You Are - You are a systems-driven operator who takes pride in getting the details right. - You think like an owner. You move quickly, solve problems independently, and take full responsibility for outcomes. - You have 2 to 5 years of experience managing Shopify store operations. - You are highly detail-oriented and catch inconsistencies others miss. - You are a strong written communicator who can simplify complex information. - You have hands-on experience with order management, fulfillment, and customer service. - You understand Shopify apps, backend systems, and troubleshooting workflows. - You build systems, not just solutions. - You thrive in a fast-moving, high-growth environment. - You are comfortable working cross-functionally while maintaining ownership. - You believe in excellence over easy. You take initiative. You close loops. You care deeply about doing things the right way. Why You’ll Love Working Here - A remote-first environment that gives you flexibility and autonomy. - The ability to manage your schedule with trust and accountability. - Direct access to leadership and meaningful collaboration across teams. - Opportunities to build systems, implement ideas, and drive real impact. - Access to training, tools, and continuous learning. - A decade-strong, family-founded brand with a clear mission and vision. - Free access to products that are changing how children learn. Apply Today Apply today and help us make learning fun, engaging, and screen-free for families everywhere.

• Build and customize Shopify Plus 2.0 themes from scratch — not just edit existing ones • Translate Figma designs into pixel-perfect, high-performing storefronts • Explain your technical decisions clearly to clients and project managers in plain English • Manage code via GitHub in a multi-developer agency environment • Work US time zones (EST–PST) with fast, consistent communication across Slack, Gmail, and ClickUp • Code Shopify Plus 2.0 Liquid themes from scratch and using the Dawn base theme • Translate Figma designs into pixel-perfect Shopify Plus templates • Build and optimize landing pages from Figma files and existing templates • Optimize site speed against Google Core Web Vitals benchmarks • Configure GA4, Google Ads tracking, and GTM within Shopify and Shopify Checkout • Configure Shopify Plus admin settings: discounts, shipping rules, scripts, and functions • Customize Shopify Plus Checkout using Checkout Extensibility and Functions • Build custom collection filters using Tags, Metafields, and Metaobjects • Implement and configure advanced Shopify apps (ReBuy, Yotpo, SYWM, etc.) • Build SEO-optimized page templates with correct heading structure, canonical tags, and noindex logic • Implement ADA-compliant fixes and templates based on PM direction • Stay current on Shopify Plus releases: Checkout Extensibility, Functions, Markets

Role Description We’re looking for an Ecommerce Influencer and Affiliate Lead who can turn creators into loyal advocates. You’ll build systems, craft viral hooks, and empower hundreds of creators to showcase our products in ways that inspire families everywhere. Your Core Focus - Drive qualified creator posts at scale. At least 50 percent of new qualified creators who receive samples should post and stay active. - Develop three or more weekly hook and script combos that make posting fast, simple, and high converting for our creators. - Accelerate creator activation so new creators post within ten days of sample approval and join our WhatsApp and email communities. - Maintain daily creator communication through email and WhatsApp that drives momentum, motivation, and GMV. What You’ll Do - Creator Sourcing and Qualification: Oversee the sourcing team members to keep a strong pipeline of high quality creators. Approve qualified creators, reject poor fits, and run consistent quality checks. Maintain and refine the Ideal Creator Profile using performance data. Adjust sourcing targets as trends shift and control sample allocation so only aligned creators receive product. - Community Leadership and Relationship Building: Build real relationships with rising creators and keep them supported. Re-activate inactive creators with new hooks or incentives. Host weekly video audits and guide high potential creators toward VIP tracks. Support Lives and pull new viral creators into the community fast. - Daily Email Content Engine: Write and schedule daily creator emails, keeping at least two weeks planned ahead. Track engagement, refine messaging, and repurpose strong hooks and insights into short, actionable content. - WhatsApp Community Leadership: Lead daily group conversations with insights, wins, and reminders. Keep energy high and posting consistent. Highlight viral examples and support rising creators in real time. - Hook and Script Development: Study top performing videos each week and convert insights into simple, high converting hooks and scripts. Update creative briefs, test variations, and deliver three or more fresh hook and script combos weekly. How Success Is Measured - Seventy five or more creator samples approved weekly that meet strict quality criteria. - At least 50 percent of new creators post within ten days. - Ten percent or more of creators generate GMV within thirty days. - Ten percent month over month GMV growth from VIP creators. - A strong, consistent creator pipeline and predictable posting volume every week. - A thriving community that posts often and stays active. Qualifications - Two to three years or more of experience in influencer or affiliate marketing (ecommerce preferred). - Proven success managing large creator networks and driving performance metrics. - Strong writing and communication skills and a talent for crafting hooks that sell. - Analytical mindset with the ability to use data to guide decisions. - Excellent organization and follow-through on multiple moving parts. - Growth-focused, collaborative, and proactive work ethic. - Familiarity with AI tools for content creation and optimization is a plus. Benefits - Remote-first work environment. - Flexible hours with core availability. - Paid time off and holidays. - Access to learning resources and professional development. - Free access to Hadley Designs products. - Regular interaction with leadership, including the CEO and CMO. - Stability from a decade as a family-founded, mission-driven brand. Company Description Hadley Designs is a family-founded, female-led brand redefining early education through creativity and purpose. We design screen-free learning tools that help parents and teachers make learning fun, engaging, and meaningful. Every product is hand-drawn and teacher-designed, made to build confidence through connection.

• Own day-to-day client communication across assigned accounts • Lead client calls, updates, and check-ins with confidence and commercial context • Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin • Act as the alignment point between client expectations and campaign delivery • Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress • Manage quality control across all deliverables • Provide clients with a clear, confident narrative around performance and commercials • Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated • Flag risks early with a recommended course of action or solution • Protect account health - balancing client satisfaction, retention, and agency profitability