Title: Inside Sales representative II Location: Remote Spain Full time Remote At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner, and safer. Works within the guidelines from Services Sales Leader & from company established guidelines & policies, which may be explicit in writing or implicit with company culture & overall goal statements.   The primary responsibility of Inside Sales Representative is advancing the sales of the company services products by telephone and occasional site visits. Telephone selling to a wide range of accounts. Achieves quarterly and annual Orders, Revenues and Compliance sales targets. Directly impacts on the coverage, growth and profitability of contract renewals, warranty conversion, T&M conversions, Cold Calling, Fixed Price Services and New Business and has indirect impact on contracts sold upfront with instruments.   Your key responsibilities: - Proactively competes for all known sales opportunities within the stated territory through systematic account call planning, in order to meet and exceed plan. Includes Contract Renewals, generating new business from existing customers and promoting and selling a portfolio of New Services including Training Courses, Bioinformatics Services and Compliance Services. Ensures that all necessary resources are used in order to close sales in favor of the company. - Works together with product sales to optimize the sales of upfront contracts and coordinate the approach on accounts assigned to service management. - Participate in sales, product and systems training, marketing campaigns, special projects as presented by the Company to develop appropriate selling skills consistent with Company philosophy, policies, and procedures. - Apply data sources to analyze and develop sales opportunities with the greatest ROI. Communicate key driven activities, market trends, and changing customer development plans and priorities. - Builds and maintains relationships with customers and potential customers in assigned territory to ensure services information is communicated and strategic and competitor information is gathered. Able to discuss customer workflows and relate customer's work to potential services the customer may need to be successful. - Accurately forecasts future business on a regular basis, or at the request of the Sales Leader. Starts negotiations early by planning activities well ahead and involves relevant functions such as Service Management, Instrument Sales and others. Makes best use of available tools to aid territory planning. - Maintains a pipeline of opportunities updated to meet or exceed all sales objectives. - Develops and maintains detailed customer/prospect records and ensures that the relevant sales tools reflect this information (e.g Sales Forecast & Territory Plan)   Your requirements: - Minimum BSc or Master within Life Sciences or other areas - Experience in a sales role is beneficial but not essential - Must be based in Spain for this remote position - Fluency in Spanish, English and French (mandatory) - CV in English - Strong tele sales and communications skills to effectively discuss customer's needs to sell services by telephone with occasional site visits (!25% travel) - Strong analytical skills to assess and prioritize sales opportunities and develop sales forecasts - Demonstrated solid organizational, time management and prioritization skills - Demonstrated success in forming inter-departmental relationships and excellence in oral and written communications skills - Demonstrated ability to operate independently, with initiative, and good business judgment - Good Microsoft Office, Salesforce and SAP skills

Role Description We are seeking a detail-oriented and customer-focused Family Vacation & Theme Park Coordinator to join our remote team. In this role, you will assist clients in planning family-friendly vacations, including theme park trips, resort stays, and customized travel experiences. You’ll research destinations, prepare quotes, and coordinate itineraries to ensure each trip is well-organized and tailored to the needs of families. This position is ideal for someone who enjoys planning, organization, and delivering excellent customer service. Key Responsibilities: - Research and recommend family vacation options, including theme parks, resorts, and activities - Prepare and organize quotes, proposals, and detailed itineraries - Communicate with clients to gather travel preferences and answer general inquiries - Coordinate with suppliers and vendors to confirm bookings and special requests - Maintain accurate client records, reservations, and travel documentation - Provide professional, timely service to ensure a smooth and enjoyable client experience Qualifications - Strong communication and interpersonal skills - Excellent organizational skills with high attention to detail - Proficiency with basic computer skills (email, web browsing, Microsoft Office or Google Workspace) - Ability to manage multiple tasks and meet deadlines independently - Reliable internet connection and a distraction-free remote workspace - Previous customer service, hospitality, or administrative experience is a plus but not required Requirements - Flexible work-from-home schedule Benefits - Supportive and collaborative team environment - Opportunity to build experience in the travel and hospitality industry - Access to travel-related discounts and perks after eligibility requirements are met - A rewarding role helping families create fun and memorable vacation experiences

Role Description We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment. An inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales. - Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails - Understand customer needs and requirements - Route qualified opportunities to the appropriate sales executives for further development and closure - Close sales and achieve monthly/quarterly quotas - Research accounts, identify key players and generate interest - Maintain and expand your database of prospects within your assigned territory - Team with channel partners to build pipeline and close deals - Perform effective online demos to prospects - Manage sales process from lead generation to close & maintaining - Other related tasks apart from the mentioned above Qualifications - Proven inside sales experience - Track record of over-achieving quota - Strong phone presence and experience dialing dozens of calls per day - Proficient in corporate productivity and web presentation tools - Experience working with CRM - Excellent verbal and written communications skills - Strong listening and presentation skills - Ability to multi-task, prioritize, and manage time effectively - BA/BS degree or equivalent

Role Description The Contact Center Manager provides leadership to the centers operational workforce and is actively engaged in managing teams to drive effective operations, associate engagement, associate development, and excellent customer service. This role will drive exceptional service levels and operational improvements across the work groups. The Contact Center Manager provides direction and ongoing management of the center to include: - Driving operational metrics - Expense control - Staffing - Quality They are actively involved in building customer service enhancements and process improvements, developing operating plans for delivering excellent customer service while exceeding quality standards and performance metrics. They are also responsible for leading and directing strategic initiatives that enable the center to continue meeting/exceeding KPIs. This includes: - Driving and maintaining elevated performance and profitability through lead performance, project work, and technology enhancements to increase productivity - Developing recommendations, prioritizing issues, and developing solutions by meeting and working with a diverse group of people - Acting as the point person for Contact Center Supervisors and the primary point of contact in the Contact Center Sr. Manager's absence Qualifications - Must be eighteen years of age or older - Must be legally permitted to work in the United States Requirements - Working knowledge of Microsoft Office Suite - Working knowledge of Tableau - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Demonstrated project management skills - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills - 2+ years of previous leadership experience Key Responsibilities - 20% Customer Service - Maintain and report on service level standards; Provide actionable insight to business partners and Contact Center leadership on customer trends and opportunities to drive lead improvement - 10% Develops Talent - Responsible for appropriate selection, termination, performance management, and professional development of staff - 25% Drives Engagement - Provide effective leadership, associate development and engagement, and lead a team that drives Contact Center performance towards achievement of quality standards and performance metrics; Ensure priorities align with objectives and goals - 25% Ensures Accountability - Aggressively identify and address performance deficiencies by developing and executing performance improvement plans, training and coaching strategies - 20% Plans & Aligns - Analyze data to identify and implement process improvements which seek to increase associate efficiency and effectiveness; This may involve project work and technology improvements Direct Manager/Direct Reports - This position typically reports to Contact Center Sr. Manager - This position has 3+ Direct Reports Travel Requirements - No travel required Physical Requirements - Most of the time is spent sitting in a comfortable position with frequent opportunity to move about - On rare occasions, there may be a need to move or lift light articles Working Conditions - Located in a comfortable indoor area - Any unpleasant conditions would be infrequent and not objectionable Minimum Education - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED Preferred Education - No additional education Minimum Years of Work Experience - 2 Preferred Years of Work Experience - No additional years of experience Minimum Leadership Experience - None Preferred Leadership Experience - None Certifications - None Competencies - Decision Quality - Collaborates - Drives Engagement - Ensures Accountability - Plans and Aligns - Communicates Effectively - Customer Focus - Develops Talent - Drives Results - Manages Conflict