Role Description The Contact Center Manager provides leadership to the centers operational workforce and is actively engaged in managing teams to drive effective operations, associate engagement, associate development, and excellent customer service. This role will drive exceptional service levels and operational improvements across the work groups. The Contact Center Manager provides direction and ongoing management of the center to include: - Driving operational metrics - Expense control - Staffing - Quality They are actively involved in building customer service enhancements and process improvements, developing operating plans for delivering excellent customer service while exceeding quality standards and performance metrics. They are also responsible for leading and directing strategic initiatives that enable the center to continue meeting/exceeding KPIs. This includes: - Driving and maintaining elevated performance and profitability through lead performance, project work, and technology enhancements to increase productivity - Developing recommendations, prioritizing issues, and developing solutions by meeting and working with a diverse group of people - Acting as the point person for Contact Center Supervisors and the primary point of contact in the Contact Center Sr. Manager's absence Qualifications - Must be eighteen years of age or older - Must be legally permitted to work in the United States Requirements - Working knowledge of Microsoft Office Suite - Working knowledge of Tableau - Working knowledge of presentation software (e.g., Microsoft PowerPoint) - Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) - Demonstrated ability to collaborate and work effectively with cross-functional teams - Demonstrated project management skills - Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers - Excellent written and verbal communication skills - 2+ years of previous leadership experience Key Responsibilities - 20% Customer Service - Maintain and report on service level standards; Provide actionable insight to business partners and Contact Center leadership on customer trends and opportunities to drive lead improvement - 10% Develops Talent - Responsible for appropriate selection, termination, performance management, and professional development of staff - 25% Drives Engagement - Provide effective leadership, associate development and engagement, and lead a team that drives Contact Center performance towards achievement of quality standards and performance metrics; Ensure priorities align with objectives and goals - 25% Ensures Accountability - Aggressively identify and address performance deficiencies by developing and executing performance improvement plans, training and coaching strategies - 20% Plans & Aligns - Analyze data to identify and implement process improvements which seek to increase associate efficiency and effectiveness; This may involve project work and technology improvements Direct Manager/Direct Reports - This position typically reports to Contact Center Sr. Manager - This position has 3+ Direct Reports Travel Requirements - No travel required Physical Requirements - Most of the time is spent sitting in a comfortable position with frequent opportunity to move about - On rare occasions, there may be a need to move or lift light articles Working Conditions - Located in a comfortable indoor area - Any unpleasant conditions would be infrequent and not objectionable Minimum Education - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED Preferred Education - No additional education Minimum Years of Work Experience - 2 Preferred Years of Work Experience - No additional years of experience Minimum Leadership Experience - None Preferred Leadership Experience - None Certifications - None Competencies - Decision Quality - Collaborates - Drives Engagement - Ensures Accountability - Plans and Aligns - Communicates Effectively - Customer Focus - Develops Talent - Drives Results - Manages Conflict

Role Description Imagine yourself… - Doing meaningful work that directly supports industries essential to everyday life - Growing your technical and commercial expertise through hands-on exposure to complex water treatment solutions - Owning your career progression in a role that builds strong foundations for future sales growth This role is not a traditional inside sales position. The Inside Sales Specialist serves as a strategic extension of the Industrial Sales team, combining proactive lead generation with cross‑functional execution. In this role, you will: - Hunt for new opportunities - Collaborate closely with Strategic Marketing to develop targeted outreach approaches - Partner with Regional Sales Managers to advance qualified opportunities - Remain engaged through later‑stage activities such as internal coordination, order processing, and contract support In this role, a typical day will look like: - Proactively hunting for new industrial sales opportunities through outbound outreach and targeted prospecting - Identifying where to focus efforts by partnering with Strategic Marketing to develop market‑specific outreach strategies and messaging - Engaging technical and commercial stakeholders to uncover needs and qualify early‑stage opportunities - Collaborating closely with Regional Sales Managers to advance qualified opportunities and support deal progression - Serving as a connective partner between customers, outside sales, and internal teams throughout the sales lifecycle - Supporting post‑sale activities, including internal coordination, documentation, order processing, and contract‑related approvals - Documenting activities, pipeline progress, and insights within Salesforce and other internal systems Qualifications - 2–5 years of inside sales or technical sales experience, with a strong emphasis on lead generation and qualification - Demonstrated ability to proactively engage prospects through outbound phone, email, and digital outreach - Strong communication, interpersonal, and relationship‑building skills - Ability to work independently in a remote environment, bringing forward ideas and adapting approaches based on results - Experience navigating cross‑functional, process‑driven environments, including internal coordination and follow‑through Requirements - Bachelor’s or Associate degree in a technical, business, or related field - Experience selling industrial solutions, water treatment technologies, or other technical products - Familiarity with CRM platforms (Salesforce preferred) - Strong technical and analytical capabilities - Exposure to complex sales cycles involving internal approvals, contracts, or order processing Benefits - Competitive compensation and benefits - Flexible, remote work arrangement - Professional onboarding and ongoing training - Career coaching and development opportunities - Collaborative, high-performing sales environment

Role Description Verizon Business is revolutionizing how we engage with our Small Business customers in a virtual way. As a Strategic Inside Sales Supervisor, you will: - Spend the majority of your time coaching and leading your inside sales team in base growth efforts, new logo onboarding, and overall customer experience engagement through our blended call queue. - Be part of our Virtual sales team building our client-base and ensuring best-in-class service for our current customers. - Manage the team in uncovering new business through inbound/outbound calls and mining the existing customer base. - Meet and exceed defined sales and retention objectives through ongoing training, coaching, and monitoring of individual and team performance. - Ensure that representatives assist the existing customer base and manage churn. - Ensure that existing and prospective customers are treated with the highest levels of courtesy and professionalism. - Analyze staffing needs of the team and center as a whole. - Help recruit new talent to the Virtual to Business Team. - Actively work in B360, SFDC, WorkHub, and our Inside Sales IVR technologies. - Provide hiring, promotion, and disciplinary action recommendations. You are a strong, clear, and effective leader who can communicate with diverse audiences. You measure your success by your team's accomplishments. Qualifications - Bachelor's degree or four or more years of work experience. - Four or more years of relevant experience required, demonstrated through work experience and/or military experience. Requirements - One or more years of management experience. - PC skills in the Google Suite of Products. - Familiarity with telesales/call center environment. - Proven leadership ability and knowledge of the wireless industry. - Experience in developing and coaching a high-performance team. - Written, verbal, interpersonal, and communication skills. - Self-motivated and highly organized individual. - Ability to work well independently and in a team environment. - Business Sales success and experience. - Willingness to travel. Home Office Requirements - This is a work-from-home role. - Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps. Wireless connections or DSL are not acceptable. - A dedicated quiet, private workspace. - The ability to self-manage in a remote work environment including setup of company-provided ergonomic chair, desk, and computer equipment. - Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team. Benefits - Health and wellness benefit options including medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance. - Matched 401(k) savings plan. - Up to 8 company paid holidays per year and up to 6 personal days per year. - Paid parental leave and adoption assistance. - Tuition assistance and other incentives. - Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. - Compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. - Salary varies depending on location and confirmed job-related skills and experience. - This is a commission-based position with the potential to earn more. Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

Role Description The Inside Sales Representative will establish and maintain customer relationships, drive sales growth through virtual sales, up sell, and cross sell strategically aligned products within focused markets. This will be accomplished by utilizing detailed product and market knowledge in order to aid distribution partners and customers. This sales representative will be accountable to achieve monthly phone and activity goals while driving sales pipeline health and exceeding sales forecast through customer interactions, business plan creation and execution, and teaming with field sales representatives when appropriate. As Inside Sales Representative - Dental Solutions, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: - Introducing new dental care and oral hygiene products to relevant customers and prospects - Driving Solventum sales to assigned distribution in managed territories - Establishing and maintaining customer relationships through a comprehensive understanding of the customer’s business/sales models to help manage and influence business growth - Maintaining a working sales plan with strategies and tactics to achieve annual sales forecasts - Demonstrating a proficient level of procedural and technical product knowledge to identify products that meet customer needs - Working to attain sales quota, sales quality, and sales productivity metrics - Sharing best practices with the team to promote a positive team environment - Proficiently identifying market trends and account needs to react to market activity and reach favorable sales goals Qualifications - Bachelor’s Degree or higher (completed and verified prior to start) and (2) years' experience in sales and/or the dental industry - OR High School Diploma/GED or higher (completed and verified prior to start) and a minimum of (7) years of experience in sales and/or the dental industry - One (1) or more years of outside sales and/or inside sales experience - Account management experience - Salesforce.com experience is desired - Skills include solution selling, listening skills, gain commitment - Ability to work effectively in a sales team environment - Creative problem-solving abilities are preferred - Ability to adapt to a rapidly changing work environment - Strong organizational skills, with the ability to stay on tasks and maintain high productivity levels while working both in the office and remotely Requirements - Work location: Remote - Travel: May include up to 5% domestic/international - Relocation Assistance: Is not authorized - Must be legally authorized to work in country of employment without sponsorship for employment visa status Benefits - Expected compensation range for this position is $72,800 - $100,100, which includes base pay plus variable incentive pay, if eligible - This range represents a good faith estimate for this position - The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience - This position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.)