Patterson Companies, Inc.

Role Description The Sales Support Specialist is customer and operations focused. This specialist contributes to the development and maintenance of positive customer relationships while providing essential support for effective sales operations. The professional Sales Support Specialist works to increase company sales and maintain or reduce expenses. The Sales Support Specialist makes significant impact on sales efforts and overall business success. The Sales Support Specialist II proficiently and effectively handles multiple functions, as directed by leadership, which may include: - Account setups/enrollments - Sales quotes and product lists - Sales order entry - Upsells and processing - Credit and return processing - Billing and reconciliation The Sales Support Specialist II is responsible for accuracy, efficiency, compliance and overall superior customer sales and service experience and works efficiently with minimal supervision. Qualifications - High school diploma or equivalent experience - Experience with Outlook or similar email platform - Proficient with computer systems and excellent data entry and typing skills - Proven customer service, sales support or operations experience - Excellent teamwork and communication skills - Adaptable to shifting priorities based on business need - Experience with high volume office work - Excellent organization, prioritization and time-management skills - Self-motivated and adaptable to continuous improvement - Works efficiently with minimal supervision Requirements - Animal Health, Veterinary or Pharmaceutical industry experience (Preferred) - Bachelor’s or associate degree in a related field (Preferred) - Hands on experience with ERP/SAP systems (Preferred) - Experience with Microsoft Office applications (Preferred) Benefits - Full Medical, Dental, and Vision benefits and an integrated Wellness Program - 401(k) Match Retirement Savings Plan - Paid Time Off (PTO) - Holiday Pay & Floating Holidays - Volunteer Time Off (VTO) - Educational Assistance Program - Full Paid Parental and Adoption Leave - LifeWorks (Employee Assistance Program) - Patterson Perks Program The potential compensation range for this role is $18.85 - $24.49. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. Company Description Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Role Description The Sales Account Specialist is involved in a variety of sales activities aimed to maintain strong relationships with existing customers. In this position, you will play a critical part in providing valuable support to our customers by: - Troubleshooting customer issues - Providing data and guidance to the sales team - Managing sales tracking tools - Analyzing sales trends - Identifying and pursuing opportunities to upsell or cross-sell products and services The Sales Account Specialist contributes significantly to effective sales operations by assisting the sales team and maintaining positive customer relationships. Essential Functions - Contributes to customer retention by strengthening relationships through account management and maintenance. - Serves customers by responding to requests, resolving complaints, and maintaining quality service. - Develops and enhances business partnerships by fully engaging and building trust with customers, focusing on long-term relationships, business retention, and growth. - Manages regular cadence of customer “soft touches” to keep customers engaged with Patterson Dental. - Monitors account performance indicators to ensure buying levels maintain or grow. - Supports Account Executive in preparing for customer business reviews by pulling accurate data, preparing customer-specific reports, and producing customer practice analysis materials when requested. - Identifies and pursues opportunities to upsell or cross-sell products and services. - Partners with Account Executive on analyzing pricing data from industry standards, previous sales trends, and competitors. - Assists in identifying effective marketing strategies related to pricing. - Partners with sales team to escalate sales leads gained through customer interactions to Account Executives and Business Development representatives. - Responsible for supporting Account Executives with a variety of administrative duties including master data updates, free goods administration, returns processing, new account setups, change of ownerships, order entry, etc. Additional Functions - Support educational events and webinars and drive attendance. Qualifications - Bachelor’s degree in sales, business, economics, finance or related major or equivalent experience - Fundamental understanding of sales principles and customer service practices - Analytical and multitasking skills - Excellent communication skills - Possesses basic business acumen - Ability to operate with a strong sense of urgency and deliver results - Self-motivated, persistent, and goal-oriented attitude - Ability to work effectively as an individual or as part of a team - Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel Requirements - Associate degree in sales, business, economics, finance or related major (preferred) - At least 1 year of proven work experience as a sales support professional (preferred) - Certified Professional Sales Person (CPSP) Certification (preferred) - Customer Care Professional Certification (a plus) - Dental industry experience (preferred) - Skillful negotiation and presentation abilities (preferred) Benefits - Full Medical, Dental, and Vision benefits and an integrated Wellness Program - 401(k) Match Retirement Savings Plan - Paid Time Off (PTO) - Holiday Pay & Floating Holidays - Volunteer Time Off (VTO) - Educational Assistance Program - Full Paid Parental and Adoption Leave - LifeWorks (Employee Assistance Program) - Patterson Perks Program Working Conditions - Ability to sit or stand while operating office equipment, such as a computer or telephone for 6-8 hours per day - Ability to work in an office environment either onsite or remotely - Operating a computer or other office device up to 8 hours per day - Frequent communication with customers, inside staff, etc. and requires ability to understand and effectively exchange accurate information Travel and On-Call - This position may require some travel in the local area. EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Role Description The Pricing Specialist is responsible for data mining and clean-up, cost and pricing projects, and providing analytics support. Additionally, the incumbent will assist in helping evaluate and refine pricing strategies for competitive pricing objectives. Other responsibilities include maintaining accuracy in existing price lists and cost changes and updating with new information as it becomes available. The role requires strong attention to detail, ability to multi-task, and ability to maintain data integrity in a working environment with rapidly shifting priorities. - Analyzing and implementing cost and price changes - Work on various projects to clean up pricing files and data - Analyze reports to ensure data accuracy - Complete cost and price increases in SAP via upload or manual entry - Do calculations based on cost, margins, and adjustments - Maintain price accuracy in the systems while meeting time requirements / target dates - Help follow / enforce workflows and business processes - Ability to think both strategically and analytically to identify new opportunities - Comply with Company and department policies and standards; performs other duties as assigned Qualifications - Bachelor's Degree in Business or related field or equivalent education and/or experience - Data entry experience Requirements - Pricing analysis or financial analysis - SAP experience Skills and Abilities - Proficiency in Microsoft Applications, Excel, Access, Word, PowerPoint - Ability to work independently and communicate with a wide variety of individuals - Technical/analytical skills - Quick learner - Detail-oriented Physical and Cognitive Demands - Communicate/Hearing Frequently - Communicate/Talking Frequently - Transport/Carrying Occasionally - Transport/Lifting Occasionally Travel Requirements - Role requires occasional travel, as dictated by business needs. Benefits - Full Medical, Dental, and Vision benefits and an integrated Wellness Program - 401(k) Match Retirement Savings Plan - Paid Time Off (PTO) - Holiday Pay & Floating Holidays - Volunteer Time Off (VTO) - Educational Assistance Program - Full Paid Parental and Adoption Leave - LifeWorks (Employee Assistance Program) - Patterson Perks Program Compensation The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $23.17 - $30.13 EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Role Description The Senior Product Manager is responsible for shaping the product vision, strategy and roadmap for products at Patterson. This role requires a deep understanding of business needs and strategy, competitive landscape, and data and technology trends to drive product and business success. The ideal candidate will be an indispensable business partner, ensuring alignment of product priorities and managing the entire lifecycle of product delivery from concept to release, and through adoption activities when needed, and retirement when relevant. - Develop and drive a product roadmap and release strategy aligned to business goals in partnership with senior leadership, business process owners, subject matter experts, product teams, and architects. - Engage key stakeholders to gather product feedback and insights to determine how new items impact the existing roadmap. - Adopt a continuous learning approach to understand business strategy and objectives including needs and pain points. - Partner with stakeholders to create and measure product objectives & key results (OKRs) and key performance indicators (KPIs) for product and feature release; monitor product performance and adoption and gather feedback to identify areas of improvement. - Define and communicate the product vision and strategy in terms of business outcomes. - Create effective product positioning, messaging and enablement materials. - Advocate for the voice of the customer. - Build a deep understanding of customer needs and business objectives and combine with product knowledge to make recommendations. - Serve as the key business partner for stakeholders regarding product requirements, implementation, and support to ensure product satisfaction and manage escalations. - Keep stakeholders informed of product releases and operational readiness. - Promote user adoption and satisfaction through effective change management and support plans, including communications, training, knowledge articles, data preparation, etc. - Manage the product lifecycle from concept to release; ensure timely and successful delivery of product milestones. - Ensure the balance of user needs but also ensuring that the product aligns with business goals, including considerations of profitability, scalability and industry fit. - Manage the end-of-life process for older product versions, including communication with business and migration planning. - Mentor team members to mature overall product function and build business understanding. - Foster a culture that values rapid delivery of high value, continuous delivery and feedback, encourages experimentation, and is always focused on the employees and their needed outcomes. - Conduct market and competitive research, and maintain current knowledge of industry trends and technological advancements, to provide best-practice recommendations and identify opportunities for product improvement and innovation. - Comply with Company and department policies and standards; performs other duties as assigned. Qualifications - Bachelor's Degree in Information Technology, Supply Chain/Logistics, Business Administration, or equivalent education and/or experience. - 7 years Experience in product/process design, product/project planning, and market research. Requirements - Experience with Agile methodologies and Agile/DevOps tools. - Product Ownership of any Data Products listed in Job Overview (Customer Products, Power Platform). - 3 or more years of experience providing ownership or direction for Supply Chain/Logistics in an ERP environment. Skills and Abilities - Exceptional written and verbal communication skills; ability to communicate effectively and influence across all levels of the organization. - Strong analytical, strategic thinking, and problem-solving skills; ability to effectively analyze data and apply critical thinking skills. - Proven ability to lead cross-functional projects and teams and influence stakeholders at all levels; proven skills in negotiation, collaboration, advocacy, governance, and consensus building. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. - Data-driven approach to decision making and ability to integrate feedback into action plans. - Strong ability to align technology with business processes and objectives. - Demonstrated ability to contribute to and implement best practices. - Proactive, self-driven with a passion for product innovation. Preferred Licenses and Certifications - Information Technology Certified Product Owner Preferred. Physical and Cognitive Demands - Communicate/Hearing Frequently. - Communicate/Talking Frequently. - Learn New Tasks or Concepts Frequently. - Make Timely Decisions in the Context of a Workflow Frequently. - Complete Tasks Independently Constantly. - Maintain Focus Constantly. - Remember Processes & Procedures Constantly. - Stationary Position (Seated) Constantly. - Vision Constantly. - Hand/Eye Coordination Occasionally. - Ascend/Descend (stairs/ladder) Rarely. - Bend Rarely. - Complete Tasks in a Noisy Environment Rarely. - Feeling/Grasping/Handling Rarely. - Move/Traverse Rarely. - Repetitive Motions Rarely. Working Environment - Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. - Remote: This position primarily completes work from a remote setting, most commonly, a home office. Travel Requirements - 10% Visit customers, conferences or other office locations for research or implementations. Benefits - Full Medical, Dental, and Vision benefits and an integrated Wellness Program. - 401(k) Match Retirement Savings Plan. - Paid Time Off (PTO). - Holiday Pay & Floating Holidays. - Volunteer Time Off (VTO). - Educational Assistance Program. - Full Paid Parental and Adoption Leave. - LifeWorks (Employee Assistance Program). - Patterson Perks Program. Compensation The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $123,200.00 - $164,333.33 EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

• Define short and long term sales strategies that protect, expand, and diversify strategic account relationships across a portfolio of products and services, and establish multi-year growth plans that drive revenue growth, margin expansion, and market share gains • Partner with Sales Operations and Revenue Operations to establish governance and ensure the effective use of sales systems and CRM • Provide leadership for the organization’s most critical customer relationships, including oversight of complex negotiations and high value deals to align customer needs with product and service strategies • Set clear sales targets and quotas aligned with sales incentive frameworks, enterprise goals, market opportunity, and growth priorities • Partner across the sales organization to establish clear governance and accountability for forecasting, pipeline management, pricing oversight, win/loss analysis, and performance measurement, ensuring transparency and consistent execution against defined KPIs and scorecards • Establish and enforce sales rigor through standardized processes, disciplined data management, and effective use of sales systems to enable accuracy, scalability, and informed decision making • Oversee analysis of sales performance, product mix, margins, and market trends to proactively mitigate risk and identify growth opportunities; use insights to inform product development priorities, service enhancements, and go to market strategies • Ensure sales activities operate within approved budgets by maintaining disciplined deal and pricing governance that balances competitiveness, profitability, and long term customer value • Foster a culture of continuous improvement, accountability, and results orientation through clear expectations and reinforcement of disciplined sales execution • Partner with cross functional leaders (e.g., Marketing, Finance, Supply Chain, Field Sales) to align sales strategy, customer experience, and operational execution with enterprise and business unit objectives • Influence enterprise priorities and resource allocation to support strategic account growth, scalability, and customer success • Represent the sales function as a senior leader and trusted business partner, both internally and externally • Build organizational capacity by strengthening team capabilities, enabling effective use of skills, supporting recruiting and onboarding, and improving processes, tools, or workflows to enhance performance and achieve organizational objectives • Comply with Company and department policies and standards; performs other duties as assigned • Accountable for team staffing and managing direct reports to include development, performance management, goal setting, and other managerial duties • Ensures direct reports are aware of and follow ethical business practices and Company’s Code of Conduct to maintain a supportive and productive working environment.

Role Description We are seeking a motivated Azure AI Developer & DevOps Engineer Intern to join our engineering team and help build, enhance, and operate a modern cloud-native platform hosted in Microsoft Azure. This role is ideal for a recent graduate or current student who wants hands-on experience working with cloud infrastructure, DevOps automation, and applied AI in real production scenarios. - Collaborate with experienced engineers, contribute to real features, and bring fresh perspectives—especially around the practical use of AI across the software development lifecycle. Qualifications - Recently graduated (within the last 6 months), or - Currently enrolled in a Bachelor’s program in Computer Science, CIS, Software Engineering, or a related field. Requirements - Ability to communicate clearly and work effectively with others. - Comfortable working remotely and sharing progress. - Understanding of cloud fundamentals, especially Microsoft Azure. - Basic knowledge of DevOps concepts (GitHub Actions or Azure DevOps experience is a plus). - Foundational understanding of AI concepts and their use in the development lifecycle. - Experience using an IDE such as Visual Studio. - Basic data knowledge with technologies such as SQL Server, Cosmos DB, or similar. Benefits - Full Medical, Dental, and Vision benefits and an integrated Wellness Program. - 401(k) Match Retirement Savings Plan. - Paid Time Off (PTO). - Holiday Pay & Floating Holidays. - Volunteer Time Off (VTO). - Educational Assistance Program. - Full Paid Parental and Adoption Leave. - LifeWorks (Employee Assistance Program). - Patterson Perks Program. - The starting pay for this role is $20 - $25 per hour.

Role Description As a Master Data Specialist I, you will be responsible for the creation and updates to new and existing master data. This will ensure the accuracy and quality, as well as maintaining appropriate documentation for audit purposes. Essential Functions - Master Data Setup/Maintenance - Process requests for master data (additions/modifications) in a timely and accurate manner, ensuring policies and procedures are followed. - Work directly with and support internal business partners with data requests and ensuring data requests are complete and comply with standards. - Assist in duplicate identification and data cleansing of master data loads as part of integration activities. - Assist in the development of forms, procedures, and work instructions. - Continuous Improvement - Contribute to creating and enforcing workflows to meet best business practices. - Leverage analytical tools to identify, research, and correct/update data discrepancies, duplicates, and stale dated records. - Establish rapport with branches and other Patterson teams, build effective relationships, and share wins and successes. - Other tasks as assigned by manager. Qualifications - Required Qualifications - High School Diploma or equivalent. - At least 2 years of work experience. - Has organizational, problem solving, and multi-tasking skills and shows strong attention to detail. - Proficiency in Excel. - Possesses strong interpersonal and communication skills. - Strong customer orientation. - Preferred Qualifications - Associate degree or equivalent work experience in a business-related field. - SAP/ERP experience highly preferred. - At least 2 years in Master Data Setup. Requirements - Physical Demands - Operating a computer or other office devices for the majority of the workday. - May occasionally need to move packages up to 10 pounds such as office supplies or equipment. - Must be able to communicate with others in person, over the phone, and in writing. - Must be able to understand and effectively exchange accurate information with others such as coworkers, customers, and vendors. - Must be able to read and interpret various electronic and written documents. - Environmental Factors - This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. - The building’s primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services. Benefits - Full Medical, Dental, and Vision benefits and an integrated Wellness Program. - 401(k) Match Retirement Savings Plan. - Paid Time Off (PTO). - Holiday Pay & Floating Holidays. - Volunteer Time Off (VTO). - Educational Assistance Program. - Full Paid Parental and Adoption Leave. - LifeWorks (Employee Assistance Program). - Patterson Perks Program. Compensation The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $18.85 - $24.49 EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

• Plan, develop (including copywrite) and execute annual and quarterly marketing plans to promote the assigned segment/category • Work closely with the Sales Manager to identify targeted product growth opportunities • Develop relevant messaging and offers to engage these target segments to purchase • Develop customer-facing tools to enable Dolphin’s field-based sales organization to close deals and deliver profitable growth • Work with Multimedia Design Specialist to develop engaging optimized web content to support the customer journey and deliver qualified leads • Assist with process improvement projects to streamline current approaches • Understand target customer pain points and what is valued through voice of customer research • Stay current on market trends, best practices and the competitive landscape, adapting strategies to changing business conditions • Attend external networking/ learning events to ensure awareness of marketing advancements • Manage and develop direct reports • Perform other Marketing Manager duties as assigned

Role Description The Client Technology Specialist is responsible for providing customer support, facilitating training, performing software testing, and maintaining applicable documentation in a professional and timely manner. - Guides customers in the functionality and custom use of their Turnkey software using online and/or on-site training methods. - Responds to incoming customer issues via phone, email and/or chat sessions and ensures timely resolution and appropriate follow-up. - Provides training and information on the software offerings of the company in response to customer needs and inquiries. - Maintains accurate software documentation and provides customers with new information for the software products. - Maintains technical expertise and proficiency with all related and relevant software and computer systems. - Performs software testing and documents results. - Communicates professionally and effectively with internal and external stakeholders. - Follows established department and company processes and procedures. - Performs other duties as assigned. Qualifications - Bachelor’s degree in Accounting, Business Administration, or Ag-Business/Ag-Ed; or minimum of three (3) years of comparable professional experience. - Strong technical acumen including proven experience with Microsoft Office Suite. - Strong verbal, written, and listening communication skills. - Effective problem-solving skills, especially around technical matters. - Strong interpersonal skills. - Strong analytical skills. - Ability to multi-task in a fast-paced environment with rapidly changing priorities. - Ability to absorb new ideas and concepts quickly. - Self-starter with a focus on continuous improvement. Requirements - Accounting or feedyard accounting experience (preferred). - Turnkey experience (preferred). Benefits - Full Medical, Dental, and Vision benefits and an integrated Wellness Program. - 401(k) Match Retirement Savings Plan. - Paid Time Off (PTO). - Holiday Pay & Floating Holidays. - Volunteer Time Off (VTO). - Educational Assistance Program. - Full Paid Parental and Adoption Leave. - LifeWorks (Employee Assistance Program). - Patterson Perks Program.

• Conduct proactive customer outreach in a timely manner, with a focus on maintaining customer relationships and revenue; accountable for assigned full sales cycle in an inside sales environment, including prospecting, needs analysis, proposal development, objection handling, and closing sales within assigned territories • Complete end to end sales process for assigned accounts to drive new and incremental sales; recommend products or solutions, close sales in alignment with assigned goals or quotas, and support issue resolution, ensuring a positive customer experience • Execute retention-focused sales activities, including renewals, upsell, cross-sell, and repeat sales, consistently achieving sales or retention objectives • Build rapport with customers by providing accurate product and service information and delivering a high-quality experience across phone, email, chat, and other digital communication channels • Maintain accurate and complete customer records, sales activity, and pipeline data in CRM and other computer-based tracking systems, ensuring required documentation and compliance standards are met • Collaborate with cross-functional partners, including marketing, customer support, and outside sales, to align outreach efforts, support customer needs, and transition opportunities as appropriate • Recommend improvements to processes or customer engagement approaches when identified • Comply with Company and department policies and standards; performs other duties as assigned