• Respond to incoming phone calls, emails, and chat messages requesting technical support • Log all service desk interactions in the ticketing system • Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues • Resolve technical issues when possible and escalate when necessary • Ensure timely and accurate resolution of all service desk requests • Conduct follow‑up with customers or employees to ensure satisfaction • Continuously improve technical skills through training, certifications, and self‑directed learning • Participate in special projects as assigned

Role Description Are you detail-oriented, organized, and enthusiastic about commercial real estate? We are seeking an Acquisitions Analyst to support our dynamic acquisitions team. This remote position will report directly to the Director of Acquisitions and plays an integral role in our real estate deals by managing or assisting with: - Closings - Due diligence - Purchase contracts and lease preparations - Capital raises - Securing debt - Financial analysis Role Mission: - Manage and support key aspects of real estate transactions, including documentation, critical dates, and communication with title companies, legal teams, brokers/lenders, investors, and other third parties. - Assist with acquisition and development activities such as underwriting, due diligence, preparing material for capital raises, drafting agreements, and other project management. - Ensure seamless and successful real estate deals by managing timelines and providing critical support. Qualifications - Bachelor's degree in real estate, Finance, Accounting, Business, or Economics. - 2+ years of relevant experience as a financial analyst, transaction coordinator, or similar role in real estate. - Strong organizational skills with meticulous attention to detail. - Strong written and verbal communication skills. - Process oriented and can develop systems to make the team more efficient without sacrificing accuracy. - Proven ability to effectively manage multiple tasks and deadlines. - Familiarity with underwriting, financial analysis, and due diligence processes. - Proficiency in document preparation, agreement drafting, and contract review. - Familiarity with real estate contracts, lease agreements, escrow management, and transaction-related documentation. Requirements - Coordinate and manage the purchase and disposition process for the company’s transactions by ensuring every detail is gathered, completed, and reviewed with precision. - Facilitate clear and timely communication among buyers, sellers, brokers, investors, banks, escrow agents/title companies, legal counsel, and internal teams. - Draft and review template sale, lease, and other agreements related to real estate deals. - Monitor and take responsibility for critical dates and deadlines throughout the transaction process, proactively ensuring compliance. - Assist with underwriting processes, including financial analysis, risk assessment, and due diligence reviews. - Coordinate and oversee due diligence activities, ensuring timely completion and review of all necessary third party reports and information. - Assist in the preparation of documents and workflows for investors and lenders. - Prepare investment memos and information packages for deals to be distributed to investors, lenders, or other stakeholders in a deal. - Provide proactive support to the acquisition team, ensuring all transaction-related tasks progress efficiently. Expected Outcomes - Within 30 days, have a clear understanding and outline of all existing SOP’s and tasks related to our real estate deals and transactions, including escrow processes, contract reviews, and document preparation. - Refine our system to track and communicate all contractual critical dates for our deals as well as the implications of said dates. - Facilitate clear and timely communication among all 3rd parties and stakeholders for each deal. - Ensure adherence to critical deadlines, proactively managing contingencies and transaction requirements. - Provide comprehensive support throughout the acquisition, development, and disposition process, resulting in smooth, efficient, and successful real estate deals. - Provide support with underwriting basic proformas for retail and industrial projects. - Provide support with construction draws on development projects.

• Own Part D clinical engagement and spend analytics end-to-end. Serve as the single-threaded owner for clinical management program performance, tracking KPIs and ROI for pharmacy spend optimization — ensuring outputs directly inform interventions, provider actions, and business decisions. • Build and maintain data infrastructure. Design, optimize, and QA SQL-based pipelines and datasets across claims, pharmacy, and vendor sources. Partner with Data Engineering on architecture, automation, and documentation aligned to CMS (Centers for Medicare and Medicaid Services), PQA (Pharmacy Quality Alliance), and internal standards. • Generate and communicate insights. Analyze Part D performance and clinical interventions to identify trends, gaps, and early warning signals. Conduct root cause analyses across adherence, prescribing behavior, and specialty drug utilization. Translate findings into clear recommendations and build dashboards that support both operational and executive decision-making. • Evaluate programs and vendors. Design test-and-learn frameworks to assess the effectiveness of pharmacy interventions, clinical programs, and vendor initiatives. Define success metrics, run cohort analyses, and apply learnings to future improvements. • Enable cross-functional partners. Act as the primary analytics partner for Part D spend management operations and vendor teams. Bridge business needs to technical teams, and partner with Product and Engineering to integrate insights into Counterpart Assistant and provider workflows. • Build operational structure. Establish standardized analytics workflows, SOPs, and intake processes. Drive consistent use of measure logic and business rules across teams to support a scalable performance management cadence. • Drive technology and automation. Support initiatives to improve prescribing interoperability, real-time visibility, and automation of intervention tracking and performance monitoring.

• Handle and triage tickets via ITSM. • Ensure adherence to the first-response SLA. • Provide support to customers via telephone, ITSM, and email. • Monitor customers' environments at the AWS level. • Document events and incidents within tickets. • Escalate incidents to specialized teams. • Alert on-call personnel when necessary. • Open, log, track, and close tickets via ITSM. • Perform first-level troubleshooting by following documented procedures and FAQs.