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DYOPATH

Driving Your Organizations's PATH to success.

Service Desk Level 1 Analyst

AnalystAnalystFull TimeRemoteMid LevelTeam 501-1,000Since 2020H1B SponsorCompany SiteLinkedIn

Location

Mexico

Posted

43 days ago

Salary

$17K / month

Seniority

Mid Level

High School2 yrs expEnglishVoIP

Job Description

Service Desk Level 1 Analyst

DYOPATH

• Respond to incoming phone calls, emails, and chat messages requesting technical support • Log all service desk interactions in the ticketing system • Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues • Resolve technical issues when possible and escalate when necessary • Ensure timely and accurate resolution of all service desk requests • Conduct follow‑up with customers or employees to ensure satisfaction • Continuously improve technical skills through training, certifications, and self‑directed learning • Participate in special projects as assigned

Job Requirements

  • High school diploma or equivalent required
  • Associate or bachelor’s degree in computer science or related field preferred
  • Relevant certifications (or pursuing):
  • HDI Support Center Analyst (HDI‑SCA)
  • ITIL Foundation
  • Microsoft 365 Certified: Fundamentals
  • CompTIA A+
  • 1–2 years of experience in a technical support role, preferably in a service desk environment
  • Strong customer service skills with the ability to explain technical information to non‑technical users
  • Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
  • Knowledge of ITIL or similar frameworks is a plus
  • Ability to work independently and as part of a team
  • Excellent problem‑solving and analytical abilities
  • Ability to manage multiple tasks and prioritize effectively

Benefits

  • Savings / Monthly 13% cap
  • Pantry Vouchers 9% deposited every month
  • Christmas Bonus: 25 days of your daily income
  • Vacations - 12 days after the first year
  • Anniversary Bonus - 10 days of base salary
  • Vacation Premium – 40% first year
  • Major Medical Insurance covers you and your immediate family
  • Life Insurance
  • Quarterly Bonus
  • Marriage or Bereavement Time off
  • Maternity/Paternity Time off
  • Ergonomic Chair
  • 250 pesos monthly stipend for internet and electricity

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