• Support for operational processes within the Shared Services team • Independent coordination with internal stakeholders and external partners to further develop services • Preparation of price comparisons and support in supplier negotiations • Ownership of small independent projects and a variety of tasks such as research or preparing presentations

• Own the end-to-end vendor ecosystem across Claims, including TPAs, legal panels, and external service providers • Lead vendor strategy, sourcing (RFPs), and selection aligned to the Claims operating model • Drive vendor performance through KPIs, SLAs, and structured governance frameworks • Manage commercial relationships, including contract negotiation, cost control, and spend optimisation • Oversee legal panel and TPA performance, ensuring quality, compliance, and efficiency • Partner cross-functionally with Claims, Legal, Compliance, Finance and Strategy • Support M&A activity, including vendor due diligence and integration

• Oversee the execution of multiple interior design projects from concept through completion • Manage project timelines, procurement, vendor coordination, and client communication • Act as the central point of coordination across drafters, contractors, vendors, and internal teams • Oversee purchasing, financial tracking, and logistics while maintaining accurate documentation and systems • Enable the Lead Designer/CEO to focus on creative work by taking ownership of operational, administrative, and communication tasks • Create and manage purchase orders; track deposits, balances, invoices, collections, and due dates • Coordinate freight, receiving warehouses, deliveries, and installation logistics • Manage vendor relationships to ensure responsiveness, alignment, and professionalism • Act as the primary point of contact: manage calls, messages, WhatsApp, and forwarded phone line • Provide client updates, send proposals, and handle new client intake

• Respond to product sourcing requests from the sales team, finding the best possible options across domestic suppliers and overseas manufacturers • Evaluate recommendations not just on availability and price, but on product fit • Build and maintain a supplier knowledge base • Conduct regular market research, studying brands, trends, and retail aesthetics • Identify recurring product gaps • Document sourcing knowledge • Support outreach to new overseas manufacturers and domestic suppliers