• Resolve incoming integration issues by leveraging modern frameworks and tooling (TypeScript, React, Node.js) • Own the support experience for our most complex integration tickets, setting the quality bar, and coaching the team on troubleshooting best practices • Act as the technical bridge between support and Customer Success, providing clear, proactive updates on incident status, impact, and resolution timelines • Build and maintain internal knowledge bases, troubleshooting runbooks, and documentation that enable the broader support team to resolve common integration issues independently, reducing escalation volume and accelerating time-to-resolution • Work with talented and kind engineers to make a significant impact on our customer base, enabling them to improve their security and prove it

• Partner directly with Account Executives to lead technical discovery, solution design, and product demonstrations • Own technical validation, proof of concept processes, and responses to security and compliance questionnaires • Serve as the primary technical resource during customer-facing engagements • Maintain and continuously sharpen competitive positioning and objection handling frameworks • Support partner-driven deals and co-selling motions with key partners • Develop and deliver training for internal teams on Electric’s platform • Serve as the primary technical escalation resource for the sales team • Own the ongoing refinement of demo environments and the technical sales narrative • Contribute directly to revenue growth by improving technical win rates • Document common deal scenarios, technical objection patterns, and win/loss insights

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: Position Overview The Salesforce Public Sector Practice Architect designs, governs, and executes scalable, secure, and compliant Salesforce solutions for government agencies. This role combines deep platform expertise with strong business and regulatory acumen to translate various agency requirements into robust multi‑cloud architectures aligned with standards such as FedRAMP and NIST. Key Responsibilities • Lead end‑to‑end functional architecture for Salesforce Public Sector implementations (PSS, AE1, Service Cloud, Digital Front Door, OmniStudio). • Translate government processes into secure, scalable solution designs, including data models, integrations, and security frameworks. • Produce architecture artifacts (ERDs, sequence diagrams, integration maps). • Participate in presales solution meetings, translate client requirements into demos, and deliver solution proposals. • Advise stakeholders, build demonstrable assets, create sales enablement, coordinate marketing activity, and run workshops. • Provide subject matter leadership across development, integrations, and data migrations. Required Skills & Experience Public Sector Expertise: • Knowledge of government programs (benefits, case management, licensing, grants, inspections, citizen services) • Experience with State and/or Local agencies and regulatory frameworks (Must have); Federal agencies and regulatory framework (Nice to have) Business & Technical Skills: • Strong process design, requirements analysis, and solution scoping • Deep Salesforce expertise: Public Sector Solutions, Service Cloud, Experience Cloud, OmniStudio, APIs, LWC, Apex, integrations, security architecture, and DevOps • Understanding of compliance frameworks (FedRAMP, NIST 800‑53, CJIS, HIPAA) Soft Skills: • Excellent communication, stakeholder management, and leadership • Strong analytical thinking, problem solving, and ability to drive consensus • Adaptability and ownership in fast‑paced public sector environments Experience: • 7 or more years of Salesforce experience, 3 or more years as an architect • 3 or more years of experience supporting public sector clients • Proven success leading large, multi‑system Salesforce programs Preferred Certifications: • Salesforce Application or System Architect • Public Sector Solutions • OmniStudio Consultant • Service Cloud Consultant • Marketing Cloud (Nice to Have) Job Type & LocationThis is a Permanent position based out of Chicago, IL. Pay and BenefitsThe pay range for this position is $128000.00 - $192000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Make a difference. Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in-house, customer-facing product experts. The Enterprise SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Commercial SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams. What You’ll Be Doing: - Join as an early member of a high growth team working together to solve technical and customer problems the right way - Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers - Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility - Deliver product and technical presentations to potential and existing customers - Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape - Drive product conversations based on need and problems learned during customer interactions - Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material What Makes You a Great Fit: - Ideally located in Atlanta, Orlando, Miami, and/or Tampa - 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running. - We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership - We are a remote-first company so you would need to learn to work and collaborate with an international team - You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products - You will love solving technical challenges and thrive on bringing creative solutions to our customers - You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table! - You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life! Compensation & Rewards: In the United States the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: - 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. - Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. - Transparent Communication – Expect open decision-making and regular company-wide updates. - Innovation-Driven – Autonomy and support to ship great work and try new things. - Open Source Roots – Built on community-driven values that shape how we work. - Empowered Teams – High trust, low ego culture that values outcomes over optics. - Career Growth Pathways – Defined opportunities to grow and develop your career. - Approachable Leadership – Transparent execs who are involved, visible, and human. - Passionate People – Join a team of smart, supportive folks who care deeply about what they do. - In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. - Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.