Role Description The Customer Support Associate will be responsible for handling day-to-day customer interactions across live chat and email, ensuring a seamless, high-quality support experience for our users. This role is focused on: - Resolving queries efficiently - Maintaining strong communication standards - Delivering a great customer experience at scale This is a graveyard shift role, starting at 2:30 AM IST to 11:30 AM IST, supporting our global customer base. Core Responsibilities - Live Chat & Email Support (Core Focus) - Handle customer queries via live chat and email with: - Prompt and accurate responses - Clear, empathetic, and professional communication - Ensure a high standard of customer experience across all interactions. - Follow defined SOPs, macros, and tone guidelines consistently. - Troubleshoot customer issues and provide effective, timely resolutions. - Escalate complex or unresolved issues to relevant teams when needed. - Maintain detailed and accurate records of customer interactions. - Customer Experience & Process Excellence - Deliver high-quality, on-brand support while resolving queries efficiently. - Follow SOPs and workflows, stay updated on product changes, collaborate with the team for smooth shift operations, and proactively flag recurring issues to improve overall customer experience. Qualifications - 2–4 years of experience in Customer Support (Chat & Email-heavy environments preferred) - Strong written communication skills with attention to tone and clarity - Customer-first mindset with a problem-solving approach - Experience working with global customers (US, EU, or similar markets) is a plus - Willingness to work in a graveyard shift (starting 2:30 AM IST) - Basic understanding of support tools like Freshdesk, Kapture, or Intercom is a plus - Interest in photography as a hobby is a bonus What happens after you apply? - Step 1: If your profile aligns with our vibe and requirements for the role, our people team will reach out to you for a brief phone call. - Step 2: If everything aligns, your next chat will be with one of your future team members to better understand the role and your experience. - Step 3: You will then be given a task - this helps us evaluate your thought process and help you showcase your expertise. - Step 4: If everything goes well, you will meet the leadership for a quick bar-raiser round. - Step 5: If you do manage to clear all rounds, this is the point we make an offer, shake hands, and welcome you to the team.

Role Description We are looking for a driven and detail-oriented Coordinator, Client Services to join the Click Influence team. In this role, you will provide essential support to the Client Services team, helping to keep campaigns running smoothly and clients well-served. You will assist across the full campaign lifecycle - from brief to final report - while also contributing to day-to-day administrative and operational needs of the team. This is an exciting opportunity for someone who thrives in a fast-paced agency environment, is passionate about influencer culture, and is eager to grow their career in account management and client services. Core Responsibilities: - Support Client Services Managers and Directors in the day-to-day management of client accounts across a range of verticals. - Serve as an internal point of coordination, helping to keep workstreams organized and deadlines on track. - Attend client and internal meetings, take detailed notes, and distribute clear action items and follow-ups to the team. - Assist with drafting and iterating on client briefs through approval rounds with accuracy and speed. - Support business development activities including pitches, proposals, and new client onboarding. - Maintain and update key client-facing and internal documents including briefs, timelines, reports, and contact sheets. - Build and refine presentation decks for client meetings, pitches, and campaign reviews. - Ensure all materials are on-brand, accurate, and ready ahead of deadlines. - Organize and maintain accurate records across contracts, briefs, and reporting documents. - Track campaign deliverables end-to-end and flag risks or delays proactively to the wider team. - Compile post-campaign reports with performance metrics and insights. - Ensure all campaigns are executed on brief, on time, and within budget. Qualifications - 1–2 years of experience in influencer marketing, digital media, or a related agency role (internship experience considered). - Strong organizational skills with the ability to juggle multiple campaigns and deadlines simultaneously. - Excellent attention to detail, particularly when managing documents, decks, and reporting materials. - Clear, professional communicator - both internally and in client-facing settings. - Proficiency in PowerPoint/Google Slides and Word/Google Docs; comfort with Excel/Google Sheets. - Familiarity with the US influencer and creator ecosystem across platforms such as YouTube, Instagram, TikTok, Kick, and Twitch. - Experience supporting senior team members in an agency or marketing environment. - Genuine passion for the creator economy, social media trends, and digital culture. - Experience with creator and project management tools such as CreatorIQ, Monday.com, and similar.

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction. Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years, we are committed to our employees' total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here. Summary: Under the direction of the team lead, process documents for electronic filing with the Securities and Exchange Commission's (SEC) Electronic Data Gathering, Analysis, and Retrieval (EDGAR) system on behalf of Donnelley Financial Solutions clients. This is a second shift role working from 2:00 - 10:00pm ET. Responsibilities: - Read, review, comprehend, and complete customer requests as specified. - Research and compile data needed to prepare electronic filing of SEC form types, EDGAR filings, and other financial compliance documents. - Follow detailed workflow processes to complete tasks. - Ensure final documents are complete and ready for electronic submission to the SEC. - Perform other related duties and participate in special projects as assigned. Qualifications: - 1-2 years of experience reviewing, processing, and transmitting EDGAR documents to the SEC or within financial communications - Strong understanding of SEC form types, including definitions, filing requirements, and deadlines - Knowledge of form structure, field definitions, and required components, with the ability to identify missing or omitted information - Familiarity with multiple filing formats, including HTML, XML, PDF, TXT, XBRL, JPG, and GIF - Understanding of EDGAR-related terminology and the ability to answer EDGAR questions - Self-motivated learner with a proactive approach to expanding EDGAR knowledge - Solid knowledge of general administrative operations and job-specific processes - Ability to follow company policies, procedures, and regulatory requirements, and understand their impact across departments - Proficiency in MS Office (Word, Excel, PowerPoint), Adobe PDF, and related software - Willingness and ability to learn and become proficient with DFIN proprietary filing tools - Strong written and verbal communication skills to explain processes, methods, and procedures - Excellent organizational and time-management skills, with the ability to meet deadlines and coordinate with team members - Working hours are from 2:00 - 10:00pm ET and should have flexibility to work overtime, weekends, and holidays as required - Bachelor's degree required It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status. If you are a qualified individual w ith a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to talentacquisition@dfinsolutions.com . At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from talentacquisition@dfinsolutions.com . If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via talentacquisition@dfinsolutions.com (this email is for general TA questions and is not used for updates on your application status). #BI-Remote

Title: Client Service Representative II Location: Lenexa, Kansas Work Type: Remote, Full Time Job Description: Category Customer Service Location Lenexa, Kansas Job function Operations Job family Client Services Shift Day Employee type Regular Full-Time Work mode Remote Client Service Representative II - Lenexa, KS, Monday to Friday, 8:00 AM to 5:00 PM Pay range:$17.20+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a moderate complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Responsibilities: - Use professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. - Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. - Research and resolve more complex customer issues, including those referred by other teams, as part of established processes and/or protocols. - Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records. - As needed, report priority and critical matters to clients and relevant internal parties following established procedures for reporting and documentation. - Follow all policies regarding follow-up and shift change notification. - Follow up with relevant parties as needed, based on the issue being addressed. - Follow through in a timely manner to resolve all issues and concerns. - Provide complete and accurate information, education and guidance to clients about business processes - Escalate issues as appropriate to keep immediate supervisor informed of client concerns, problems or deviations from established procedures. - May provide coaching and/or training to less experienced staff. - Provide suggestions for process improvements to maximize quality and efficiencies in the department - Comply with company policies and governmental regulations - Perform other duties as assigned to meet the business needs or customer requirements. - This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. Qualifications: Required Work Experience: - 2 years' experience in a similar role Preferred Work Experience: - 2-4 years of relevant professional experience. - Wellness Platforms: - Wellness Engine - QLS - Powerterm - Perceptive Content - Kofax - QDRS - APEX - Sam Perdiem Password Reset Tool - Summit App - Absorb - Toxicology Platforms: - QTN - CCI - QTN - PCT, International - ESP - QBS - CCF Imaging - Smartworks - ExamOne Portal - ExamOne Database - Quest Select - Eligibility - QLS - Facilities Database - Optimaxx Physical and Mental Requirements: - Sitting for long periods of time. - Repeating motions that may include the wrists, hands and/or fingers. (Typing) Knowledge: - Proper telephone etiquette to handle customer inquiries - Basic knowledge of operating office equipment - Basic understanding of fundamental medical and laboratory terminology - Understand the importance of Quality Service and how it is measured - Microsoft products (Outlook, Teams, Word, Excel etc.) - Salesforce - Five9 Skills: - Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers - Proficiency in basic computer skills (Word, Excel, Outlook) - Ability to multi-task and work in a fast-paced environment - Strong organizational skills - Ability to analyze and solve problems. - Good listening skills - Ability to maintain professional and tactful manner in stressful situations - Ability to deal with client information in a confidential manner - Ability to work in both an individual and team environment Education - High School Diploma or Equivalent (Required) 58159 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.