• Eigenaarschap over retentie met een zero-churn mindset: fungeer als het vertrouwde contactpunt voor toegewezen dealeraccounts • Anticipeer op klantproblemen, voer strakke opvolging uit en zorg ervoor dat klanten oprecht waarde hechten aan en houden van de oplossing • Stimuleer succesvolle pilot-implementaties en converteer deze naar langetermijncontracten • Monitor klanttevredenheid en zorg voor meetbare prestatieresultaten • Identificeer vroegtijdig upsell- en cross-sell-signalen binnen bestaande accounts • Leid uitbreidingsgesprekken en sluit rollouts af voor extra dealerlocaties en nieuwe use cases • Coördineer nauw met interne Product- en Engineering-teams om implementaties te ondersteunen • Begrijp de ins en outs van het product om effectief waarde te communiceren naar klanten • Vertaal klantfeedback naar duidelijke vereisten voor de Product- en Engineering-teams • Manage klantverwachtingen rond productmogelijkheden en aanpassingsmogelijkheden • Fungeer als brug tussen klantbehoeften en interne technische resources

Join our Team About This Opportunity We are looking for a Head of Vendor Management to lead our partnerships with Approved Service Providers (ASPs) and subcontractors delivering telecom field services across Egypt. You will own the full vendor lifecycle - strategy, governance, performance, risk, and cost - ensuring partners deliver safely, on time, and at the right quality. This role sits at the crossroads of operations, sourcing, finance, and health and safety, and requires deep, hands-on knowledge of the Egyptian telecom subcontractor landscape. What You Will Do - Define and drive the vendor and ASP strategy for Egypt, including delivery models, commercial structures, and vendor segmentation. - Manage day-to-day vendor performance across field rollout, maintenance, and site services, tracking productivity, quality, and cost. - Lead capacity planning: forecast demand, secure trained crews, and proactively resolve bottlenecks. - Establish and run formal governance with key vendors, including regular performance reviews, escalation paths, and corrective action tracking. - Ensure compliance with ethics, anti-corruption standards, health and safety requirements, and local regulations across all subcontracted work. - Partner with Sourcing on vendor selection, contract negotiations, rate cards, and performance-based commercial structures. - Control vendor spend and drive cost optimisation without compromising safety or quality. - Align internal teams - operations, finance, legal, and project management - on vendor plans, risks, and priorities. - Lead, coach, and develop a team of vendor and ASP managers. You Will Bring - 10+ years in telecom network rollout and/or managed services field operations. - Bachelor's degree in Engineering, Business, or a related field. Postgraduate qualifications or certifications in project management, sourcing, or operations are an advantage. - Deep, recent experience in the Egyptian telecom market - either managing Egyptian ASPs/subcontractors directly, or having held a leadership role within an Egyptian ASP/subcontractor. - Demonstrated success in vendor performance management: KPIs, audits, governance, and improvement programs. - Solid track record in commercial and contract discussions with vendors. - Strong understanding of telecom field operations, site lifecycle, and health and safety requirements. - Ability to design and run clear governance frameworks with KPIs and performance dashboards. - Excellent negotiation skills; able to balance cost, quality, capacity, and risk. - Strong stakeholder management and people leadership capabilities. - Fluency in English and Arabic (written and spoken). Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Egypt (EG) || Cairo Req ID: 784179

• Plan and coordinate post‑implementation tasks across the CS lifecycle. • Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance. • Proactively monitor account health, document key interactions and any actions taken to improve it. • Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders. • Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement. • Continue to develop our post‑implementation playbooks, best practices and support processes. • When required, assist our support channels by leading conversations to escalate or resolve customer queries. • As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours Forge and cultivate relationships with our most engaged players as a VIP Host. You'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players. To foster long-term customer loyalty, you'll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy. What you'll do as a VIP Host - Create new business revenue by understanding and developing strong, authentic, and trusted player relationships. - Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses. - Maintain a thorough understanding of the market while proactively providing new game offerings, promotions, channels, and platforms to players. - Lead player reactivation efforts to increase engagement. - Compile player feedback to support improvements to the platform and identify opportunities. - Execute against all VIP policies and guidelines, including responsible gaming policies. What you'll bring - Bachelor's degree in a related field or relevant experience. - At least 3 years of experience in a Sales, Account Management, or customer-facing role. - Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment. - An analytical mindset to make quick and confident decisions on data and trends. - Willingness to travel and work nights and weekends. #LI-MZ1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 68,000.00 USD - 85,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.