• Lead the design, implementation, and ongoing optimization of **CMDB architecture**, ensuring data accuracy, governance, and scalability. • Own and manage **ServiceNow Discovery**, including configuration, troubleshooting, and continuous improvement. • Design and implement **integrations using REST, SOAP, MID Server, and Integration Hub**, ensuring seamless data flow across systems. • Define and maintain **CMDB data models, CIs, relationships, and reconciliation rules** aligned with best practices. • Collaborate with stakeholders to gather requirements and translate them into **technical solutions focused on CMDB and integrations**. • Perform **CMDB health checks, audits, and data normalization** to ensure high data quality and compliance. • Develop and maintain **custom scripts (Business Rules, Script Includes, APIs)** to support CMDB and integration use cases. • Troubleshoot and resolve issues related to **Discovery, integrations, and CMDB data inconsistencies**. • Participate in client discussions, providing **technical expertise specifically around CMDB strategy and integration architecture**. • Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required. • Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.

• Design and build REST connectors/webhooks to normalize JSON payloads. • Implement automated flows in Flow Designer and orchestration playbooks. • Configure event rules and alerts. • Develop and optimize ITSM modules aligned with ITIL best practices. • Administer and configure advanced AI solutions such as Now Assist, AIOps, and Predictive Intelligence. • Create dashboards and operational health views for services and MIM.

Role Description We are seeking a highly skilled Junior ServiceNow Developer to work remote with potential visits to Alexandria, VA. - Develops scripts and minor enhancements for the ServiceNow platform under supervision, focusing on low-risk tasks such as UI changes or minor automation. Qualifications - 3 years of experience - Bachelors Degree - Basic knowledge of ServiceNow Development Requirements - Maintain focus and awareness throughout scheduled working hours. - Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard. - Lift and move objects weighing up to 15 pounds as needed. - Exhibit excellent verbal and written communication skills, with a strong command of the English language. - Demonstrate the ability to work independently while also collaborating effectively as part of a team. - Quickly learn and retain routine tasks and processes. - Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities. - Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request. - Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS). Benefits - Competitive compensation - Comprehensive medical benefits - 401(k) match - Generous PTO accrual - Professional development reimbursement - Corporate-funded technology certifications - Robust employee recognition and appreciation programs

• Acts as a liaison with the business to deliver ITSM supports processes and enhancements within the Platform. • Facilitates meetings to gather input, process requirements into stories and feedback from stakeholders at all levels on process performance. • Suggests test scenarios and creates draft unit test plan and executes test plans to the requirements of users. • Collaborates and owns the relationship with stakeholders across the organization including service and process managers to ensure synergy of processes and procedures between support groups. • Performs operational and/or administrative activities on the Platform including Process Coordination, Facilitation and Training. • Documents process requirements from process owners and key stakeholders, documents acceptance criteria, conducts test results against acceptance criteria, and prepares release notes and documentation. • Identify opportunities to refine day-to-day business processes and technologies to mitigate business continuity risk. • Promotes the ITSM process, educates peers and drive continual improvement use of Platform.