Role Description NASA’s Identity, Credential, and Access Management (ICAM) is seeking a contractor to join its software developers to create and maintain custom developed solutions. This role will specifically be supporting ICAM’s IdMAX (Identity Management and Access Exchange), NAMS (NASA Access Management), custom container applications, and integrations. These solutions predominantly utilize Spring Boot and JAVA. - The developer will be responsible for understanding functional and technical system requirements. - Designing and implementing applications. - Handling deployments. - Working closely with the operational support team on testing, troubleshooting, and providing Tier 3 operational support as needed for delivered solutions. - Working under the general supervision of the development lead, an experienced mentor, in an agile team environment. Qualifications - BS/BA Degree in Computer Science is preferred but other IT-related degrees will be considered as well. - Junior to Mid – Less than 4 years of related work experience. Requirements - Proficiency in Javascript, including server-side and client-side scripting. - Experience working in ITIL/Agile environment. - Experience with technical documentation, story refinement, and tracking coded changes. - Strong Problem-Solving and analytical skills. - Strong communication and collaboration abilities in an Agile development and able to operate independently. Benefits - Comprehensive health insurance options. - A generous 401K plan. - Competitive salaries. - Continuous career growth opportunities. - Flexible schedules including remote work. - Mentoring and performance incentives.

Role Description Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space and Intelligence Business Group (AFSI) of SAIC is seeking a ServiceNow Software Developer Senior to support a transformational infrastructure program for DCSA. The ServiceNow Software Developer Senior will play a pivotal role in the DCSA AT client engagement by leveraging their expertise in the ServiceNow platform to enhance, optimize, and automate IT service management and business processes. The ideal candidate will have a strong background in ServiceNow development, excellent problem-solving skills, and a deep understanding of ITIL processes. They will work closely with stakeholders to understand requirements, design solutions, and implement ServiceNow modules and functionalities to meet the needs of the DCSA. This position is remote. Key Responsibilities - ServiceNow Development: - Develop and configure ServiceNow functionality using Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Flow Designer. - Customize ServiceNow applications and facilitate configuration management of all implemented changes. - Develop workflows, scripts, business rules, UI policies, UI actions, client scripts, and notifications. - Scripting & Automation: - Write and maintain server-side and client-side JavaScript. - Implement automation using Flow Designer. - Use Glide APIs to manipulate data and enforce logic. - Support integrations by consuming or exposing REST/SOAP APIs under guidance. - Integration and Automation: - Design and implement integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and integration hub. - Automate routine tasks and processes to improve efficiency and reduce manual efforts. - Data & Platform Support: - Maintain data quality across ServiceNow tables. - Configure reference fields, choice lists, and catalog items. - Support CMDB updates and basic relationship management. - Perform data imports and transform maps. - Testing & Issue Resolution: - Perform unit testing and functional testing of developed solutions. - Troubleshoot defects and production issues. - Fix bugs and implement change requests. - Support UAT and post-deployment validation. - Platform Support: - Monitor assigned functionality for performance and reliability. - Identify and report technical debt or platform risks. - Adhere to ServiceNow best practices and upgrade-safe development patterns. Qualifications - Strong background in ServiceNow development. - Excellent problem-solving skills. - Deep understanding of ITIL processes. Company Description SAIC is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion.

• Lead end-to-end design, configuration, and implementation of ServiceNow WSD modules including Workplace Case Management, Space Management, Move Management, Visitor Management, and Asset Management. • Conduct persona workshops to capture requirements, validate workflows, and define user experience expectations across cross-functional stakeholder groups. • Configure preventive maintenance strategies, service catalogs, and work order management processes; develop and implement AutoCAD-driven space management configurations including floorplan imports, space assignments, and occupancy analytics. • Design and build multi-persona analytics dashboards and reporting, integrating WSD capabilities across facilities, physical assets, space planning, and move management into a cohesive workplace solution. • Serve as the recognized WSD subject matter expert, partnering with senior federal managers and executives to provide strategic direction and validate enterprise platform approach through strategy sessions, assessments, and design reviews. • Assess the operational and functional baseline of client organizations, evaluate platform gaps, and define modernization roadmaps that align WSD capabilities with agency mission and cross-functional goals spanning facilities, HR, IT, and security. • Develop and maintain configuration documentation and SOPs; support organizational change management by identifying training needs, designing adoption strategies, and coaching client teams on WSD capabilities. • Mentor and provide technical guidance to more junior ServiceNow developers and functional analysts on WSD best practices and federal delivery standards.

• Design, develop, and deliver robust ServiceNow solutions for enterprise clients across the DACH region • Take full ownership of ServiceNow workstreams - plan, prioritize, and drive delivery independently with minimal supervision • Lead projects end-to-end: from initial scoping and solution design through to go-live and handover • Act as the primary technical point of contact for assigned clients, managing expectations and communicating progress proactively • Coordinate with developers, consultants, and client teams to ensure on-time, on-quality delivery • Prepare and deliver structured presentations to senior client stakeholders — including architecture overviews, sprint reviews, and solution demonstrations • Create high-quality documentation and deliverables: solution designs, architecture diagrams, and implementation reports • Support presales processes by contributing technical input to proposals, RFP responses, and solution concepts • Plan and facilitate process workshops with client stakeholders to capture requirements and define target architectures • Lead and execute Discovery configurations and troubleshooting (patterns, MID Server, credentials, probes/sensors) • Architect and maintain a healthy, well-structured CMDB including IRE, normalization, deduplication, and CMDB Health dashboards • Implement and govern CSDM 5.0 data models — mapping Business Services, Technical Services, Application Services, and supporting CIs