Role Description We are seeking a highly skilled Junior ServiceNow Developer to work remote with potential visits to Alexandria, VA. - Develops scripts and minor enhancements for the ServiceNow platform under supervision, focusing on low-risk tasks such as UI changes or minor automation. Qualifications - 3 years of experience - Bachelors Degree - Basic knowledge of ServiceNow Development Requirements - Maintain focus and awareness throughout scheduled working hours. - Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard. - Lift and move objects weighing up to 15 pounds as needed. - Exhibit excellent verbal and written communication skills, with a strong command of the English language. - Demonstrate the ability to work independently while also collaborating effectively as part of a team. - Quickly learn and retain routine tasks and processes. - Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities. - Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request. - Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS). Benefits - Competitive compensation - Comprehensive medical benefits - 401(k) match - Generous PTO accrual - Professional development reimbursement - Corporate-funded technology certifications - Robust employee recognition and appreciation programs

• Acts as a liaison with the business to deliver ITSM supports processes and enhancements within the Platform. • Facilitates meetings to gather input, process requirements into stories and feedback from stakeholders at all levels on process performance. • Suggests test scenarios and creates draft unit test plan and executes test plans to the requirements of users. • Collaborates and owns the relationship with stakeholders across the organization including service and process managers to ensure synergy of processes and procedures between support groups. • Performs operational and/or administrative activities on the Platform including Process Coordination, Facilitation and Training. • Documents process requirements from process owners and key stakeholders, documents acceptance criteria, conducts test results against acceptance criteria, and prepares release notes and documentation. • Identify opportunities to refine day-to-day business processes and technologies to mitigate business continuity risk. • Promotes the ITSM process, educates peers and drive continual improvement use of Platform.

• Designs, documents, and governs enterprise-wide ServiceNow functional architectures that align with enterprise architecture standards, ServiceNow leading practices, and business capability needs. • Owns and maintains the 12–24-month ServiceNow platform architecture roadmap, ensuring scalability, performance, maintainability, and a consistent end-user experience across all modules. • Defines and enforces platform standards, architectural guardrails, and reusable solution patterns aligned to out-of-the-box ServiceNow capabilities and configuration-over-customization principles. • Serves as the primary and final functional design authority for ServiceNow solutions, providing architectural review and approval prior to major releases, deployments, or deviations from standards. • Translates complex business and operational requirements into scalable ServiceNow workflows, service models, and data model alignment. • Leads functional architecture and design for cross-module and cross-platform implementations, including ITSM, HRSD, Strategic Portfolio Management (SPM), CMDB/CSDM, and other ServiceNow modules. • Conducts impact analyses and risk assessments for proposed ServiceNow designs, identifying risks related to platform health, performance, security, data integrity, technical debt, and total cost of ownership. • Establishes and governs enterprise demand intake, backlog management, and prioritization models for ServiceNow, eliminating fragmented, duplicative, or misaligned solutions. • Ensures ServiceNow architecture adheres to security, compliance, performance, and availability requirements by partnering with security, compliance, and technical architecture stakeholders. • Collaborate with Solution Architects, Platform Architects, and Digital Product teams to ensure all ServiceNow solutions conform to approved functional architecture and platform standards. • Provides architectural oversight and guidance to internal delivery teams and external implementation partners, ensuring alignment with approved designs and long-term roadmap objectives. • Leads or contributes to the development of RFIs, RFPs, and Statements of Work (SOWs) related to ServiceNow platform capabilities and vendor implementations. • Contributes to the maturation of the ServiceNow operating model, supporting the transition from project-based delivery to product-oriented, platform stewardship. • Stays current with ServiceNow platform releases, architectural patterns, and enterprise workflow automation trends.

Role Description NASA’s Identity, Credential, and Access Management (ICAM) is seeking a contractor to join its software developers to create and maintain custom developed solutions. This role will specifically be supporting ICAM’s IdMAX (Identity Management and Access Exchange), NAMS (NASA Access Management), custom container applications, and integrations. These solutions predominantly utilize Spring Boot and JAVA. - The developer will be responsible for understanding functional and technical system requirements. - Designing and implementing applications. - Handling deployments. - Working closely with the operational support team on testing, troubleshooting, and providing Tier 3 operational support as needed for delivered solutions. - Working under the general supervision of the development lead, an experienced mentor, in an agile team environment. Qualifications - BS/BA Degree in Computer Science is preferred but other IT-related degrees will be considered as well. - Junior to Mid – Less than 4 years of related work experience. Requirements - Proficiency in Javascript, including server-side and client-side scripting. - Experience working in ITIL/Agile environment. - Experience with technical documentation, story refinement, and tracking coded changes. - Strong Problem-Solving and analytical skills. - Strong communication and collaboration abilities in an Agile development and able to operate independently. Benefits - Comprehensive health insurance options. - A generous 401K plan. - Competitive salaries. - Continuous career growth opportunities. - Flexible schedules including remote work. - Mentoring and performance incentives.