Role Description We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management. The Operations Manager will be responsible for: - Project management, team coordination, and ensuring accountability for deadlines. - Optimizing workflows and standardizing processes. - Ensuring that the team operates efficiently and effectively. Digital Marketing Agency experience is a plus. What you’ll be doing: - Oversee project management system (Zoho) and ensure alignment with business processes. - Conduct and lead daily team meetings to track project progress and team accountability. - Monitor and track deadlines to ensure timely delivery of client projects. - Develop and optimize SOPs and workflows to improve efficiency. - Collaborate with leadership to implement strategic initiatives that enhance operational performance. - Ensure the smooth onboarding of new team members, providing guidance on workflows and expectations. - Manage and optimize team productivity by identifying inefficiencies and resolving operational bottlenecks. - Oversee team coordination across different time zones to maintain seamless communication and workflow execution. Qualifications - 3+ years of experience in an Operations or Project Management role. - Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.). - Highly organized and detail-oriented with experience in workflow optimization and process standardization. - Experience managing remote teams, ideally of around 15+ people in an agency setup. - Strong analytical skills with the ability to identify inefficiencies and implement effective solutions. - Excellent communication skills with the ability to lead and motivate teams. - Experience conducting daily stand-ups and team meetings to ensure project accountability. - Experience working in digital marketing agencies is required. - US experience is required. Requirements - Position: Operations Manager - Remote Status: Fully Remote - Preferred Location: South Africa, Latin America, Pakistan - Working Hours: 9 am - 6 pm EST - Holidays: US Federal Holidays - Salary: USD 2200 - USD 2800 per month - Internal Job ID: 1275

• Partner with sales to assist New Business and Existing Business (upsell and cross-sell) opportunities • Help business leaders understand precisely how Wunderkind can positively impact their email and text messaging programs, their website, and ultimately their revenue. • Demonstrate industry, product, and subject matter expertise as a representative of the Wunderkind team • Perform quantitative and qualitative analyses of the current digital customer experience of Wunderkind prospects to properly contextualize our value. • Build materials for sales presentations as needed with  • Partner with the Implementation team and Customer Success team to ensure launch strategies address the goals and needs of clients across a wide range of industries and verticals, and maintain consistency with eventual launch strategy • Create impactful written and verbal recommendations for potential clients • Assist in building sales positioning and go-to market strategies for new initiatives, pressure-testing messaging and presentations and providing internal feedback on opportunities for enhancements • Leverage learnings across pitches to create and deliver company trainings and professional development activities for internal teams

• Full responsibility for our Amazon business (DACH focus, potential expansion to the USA) • Amazon PPC & Performance Marketing: Strategy, management and optimization of all Sponsored Ads (SP, SB, SD) including DSP – you will manage the ad budget independently to meet profit targets (TACoS, contribution margin) • Listing & Content Optimization: Develop and continuously optimize product listings, A+ Content and Brand Stores – including AI-assisted content and image creation (with support from the internal design team) • Assortment Development: Independently research and identify products that fit our portfolio as “Amazon-first” offerings • Data Analysis & Reporting: Monitor all relevant KPIs (TACoS, ACoS, Profit, Brand Analytics, Search Query Performance) and derive concrete actions • Build & Manage Your Own Freelancer Team (e.g., VAs for listing maintenance, reporting, reviews) – you will receive a dedicated budget and set up the team independently • Direct Collaboration with Executive Management – you will report directly to the executive team and actively shape the Amazon strategy

• Serve as the primary lead for new client deployments—owning everything from kickoff to launch. • Build tailored implementation plans that align with each employer’s workforce needs, benefits portfolio, and engagement goals. • Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution. • Track project milestones and dependencies, manage risks, and keep timelines on track with precision. • Design platform configurations and directory customization plans that reflect each client’s brand, culture, and priorities. • Lead discovery conversations to understand workforce challenges and translate those into actionable solutions. • Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies. • Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption. • Analyze client performance data and user feedback to identify early wins and opportunities for improvement. • Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations. • Codify implementation workflows, toolkits, and playbooks to support future scale. • Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores). • Contribute to Wellist’s implementation framework and play a key role in growing our client success function.