TailorMed logo
TailorMed

Removing barriers, from cost to care

Enterprise Account Executive

Account ExecutiveSalesFull TimeRemoteLeadTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

84 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Enterprise Account Executive

TailorMed

• Personally manage a limited portfolio of marquee enterprise accounts as a strategic sponsor and advisor. • Guide customers through complex, organization-wide initiatives to drive adoption and measurable ROI. • Use data, reporting, and case studies to tell the TailorMed story and demonstrate the value driven in each account. • Lead Executive Business Reviews and strategic planning sessions for top-tier accounts. • Shape and evolve TailorMed’s enterprise customer success strategy, engagement models, and value frameworks. • Partner with Sales and Commercial Leadership to drive renewals, uncover expansion opportunities, and achieve long-term account growth. • Support complex negotiations by clearly articulating customer value and outcomes. • Proactively identify portfolio-wide risks and mobilize cross-functional teams to protect retention. • Over time, lead, mentor, and develop a growing team of Enterprise Customer Success leaders. • Coach and mentor team members on executive presence, consultative engagement, and commercial acumen. • Represent the voice of enterprise customers internally, influencing product strategy and roadmap priorities. • Collaborate with Product, R&D, Operations, and Executive Leadership to align customer needs with company priorities. • Design and refine Customer Success processes, playbooks, and operating models to support scale. • Introduce new approaches to customer engagement, value measurement, and team enablement. • Maintain deep expertise in TailorMed’s platform, healthcare trends, and enterprise best practices. • Represent Customer Success in executive-level discussions and company-wide initiatives. • Champion a customer-first mindset while balancing customer advocacy with commercial outcomes.

Job Requirements

  • 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships in a high-growth B2B SaaS environment; healthcare experience preferred.
  • Proven experience leading and scaling Customer Success teams supporting enterprise customers.
  • Strong track record managing complex enterprise accounts and engaging C-suite stakeholders.
  • Demonstrated success driving renewals, expansions, and revenue growth through value-based partnerships.
  • Experience developing Customer Success strategies, engagement models, or operating frameworks.
  • Strategic, analytical thinker with strong executive communication skills.
  • Comfortable partnering with Product, R&D, and IT organizations.
  • Ability to lead through ambiguity and manage competing priorities.
  • Willingness to travel approximately 20%.

Benefits

  • Competitive salary + equity
  • Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
  • 401(k) plan with a 4% employer match
  • Paid holidays, vacation, and sick leave
  • Six weeks of paid parental leave
  • Company-paid life insurance
  • New MacBook, plus all of the equipment and technology you’ll need to be successful in your role

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