TailorMed

• Own the product strategy and roadmap for a net-new product area, building capabilities that streamline workflows and improve the medication journey and outcomes. • Lead zero-to-one initiatives that bring automation, intelligence, and operational efficiency into complex healthcare processes. • Oversee the end-to-end product development lifecycle—from discovery and validation through launch and ongoing optimization—using real-world performance data and user behavior insights. • Design solutions that address key healthcare workflow challenges, including documentation requirements, clinical data capture, rule variation across stakeholders, submissions, follow-up workflows, exception handling and communication with patients. • Own product analytics for your domain, including defining success metrics such as cycle times, drop-off points, throughput, and workflow efficiency. • Partner closely with engineering teams to deliver high-quality product features, write PRDs, translate market needs into clear requirements, and mitigate risks to meet milestones. • Collaborate cross-functionally with operations, customer success, and commercial teams to ensure solutions align with real-world customer workflows, desired patient experience and market dynamics. • Define and measure end-to-end program impact, ensuring product insights directly inform roadmap, prioritization, and strategic investment. • Own the integration of this product area into TailorMed’s broader product ecosystem, driving cohesion and consistency across platforms.

• Build and execute targeted sourcing strategies for GTM and Ops roles • Identify and engage passive candidates in order to impact top of funnel and candidate pipeline • Partner closely with recruiters and hiring managers to understand role requirements, ideal candidate profiles, and what makes each role compelling • Maintain a strong and organised pipeline in our ATS, ensuring accurate tracking and timely communication with candidates • Contribute to employer branding efforts — helping TailorMed show up in the right communities and in front of the right talent • Continuously refine sourcing approaches based on data — tracking outreach rates, response rates, and pipeline conversion • Stay close to the talent market — understanding where great people are, what they care about, and how to reach them

• Own the product strategy and roadmap for a new AI product area, building capabilities that streamline workflows and improve the patient medication journey. • Lead 0→1 AI product initiatives that transform complex healthcare workflows and shape how AI is built across TailorMed. • Own the product lifecycle from discovery to launch and iteration, using customer insights, product data, and AI performance to drive continuous improvement. • Build intelligent solutions that simplify complex healthcare workflows, from clinical documentation and data capture to submissions, exception handling, and patient communication. • Define success metrics and own product performance, measuring workflow efficiency, AI effectiveness, adoption, and business impact. • Partner with engineering and data teams to translate customer problems into scalable AI products, writing clear requirements and driving execution from concept to delivery. • Collaborate across operations, customer success, clinical, compliance, strategy, and commercial teams to build AI products that solve real customer problems. • Use data and customer insights to shape roadmap priorities, improve AI models, and guide strategic product investment. • Drive the evolution of TailorMed's AI platform, ensuring your product integrates seamlessly into our broader ecosystem and helps define what's next.

Role Description The Copay Claims Processor is a member of the TailorMed Complete team and serves as an extension of our customer’s internal teams. In this role, you'll help improve financial outcomes for patients by using our platform to submit claims on the patient’s and provider’s behalf to the approved manufacturer or foundation copay program, and for our customers by helping them improve their financial performance as an organization. - Ability to review pending claims thoroughly in detail to ensure accuracy - Submit copay claims through appropriate channels, including follow through to payment posting - Conduct timely follow up to check for claims status - Work closely with the Financial Navigation team to ensure accurate and timely processing of claims - Claim denial review and understanding in how to evaluate for next steps - Conduct outbound calls with manufacturer copay programs and foundation copay programs to resolve any issues or discrepancies - Conduct outbound calls effectively with customer’s revenue cycle department to resolve any issues or discrepancies - Post claim payments accurately and appropriately as received - Maintain accurate records of all claims processed - Meet productivity and quality standards Qualifications - 2+ years of experience in medical billing and coding, or financial navigation experience - Ability to work effectively in a remote environment - Experience working within EMRs and Billing Systems - Experience working with insurance providers and healthcare organizations - Knowledge of all insurance types - Excellent communication and organizational skills - Ability to work well in a fast-paced environment - Willingness to adhere to and work during customer’s business hours - High school diploma or equivalent required - Workspace clear of noise and ability to work with PHI in a secure setting Benefits - Competitive salary + equity - Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - 401(k) plan - Paid holidays, vacation, and sick leave - Six weeks of paid parental leave - Company-paid life insurance - Company provided equipment and technology you’ll need to be successful in your role - The opportunity to help shape the future of healthcare

Role Description Join Us at TailorMed – Transforming Healthcare Affordability. At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey—from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay. The Financial Navigator helps improve financial outcomes for patients by using our platform to evaluate patients for available assistance including: - Federal and State subsidies or programs - Disease-specific assistance programs - Patient assistance programs - Local community resources Key Responsibilities: - Be the face of TailorMed to our customers and patients. Live, demonstrate and grow our company values. - Conduct virtual consultations with patients and gather information to support applications. - Conduct application enrollment process and track status until a determination is made and maintain communication with the patient. - Collaborate with providers to ensure the smooth service operations. - Follow escalation process to support both clients and patients for swift resolution. - Act as a super-user for the TailorMed platform, identifying enhancements to improve user experience and patient outcomes. - Maintain confidentiality and HIPAA compliance. - Meet productivity and quality standards. - Follow Standard Operating Procedures surrounding role and client services. - Lead with compassion and act with confidence. - Able to effectively work in a remote environment. Qualifications - 2–5 years of experience in a financial navigator or financial advocate role within a healthcare organization. - In-depth knowledge of the healthcare industry, including insurance rules and regulations. - Experience working with Medicare, Medicaid, and commercial insurance plans. - Experience submitting claims to copay assistance and manufacturer programs. - Familiarity with medical terminology, ICD-10, and HCPCS codes. - Appropriate workspace to conduct remote work, free of sound obstruction for outbound calls. - Proven ability to deliver client-focused solutions tailored to individual patient needs. - Excellent written and verbal communication skills, with the ability to engage empathetically with newly diagnosed patients. - Strong initiative with the ability to manage a high-volume caseload independently and adapt to rapidly shifting priorities. - Positive, high-energy attitude with a genuine commitment to patient advocacy. - Eagerness to contribute to building a new function and grow as part of an expanding team. Requirements - Prior experience working in a startup or early-stage organization. - Working knowledge of Electronic Medical Records (EMR) systems. - Bachelor's degree or equivalent professional experience. Benefits - Competitive salary + equity. - Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work. - 401(k) plan with a 4% employer match. - Paid holidays, vacation, and sick leave. - Six weeks of paid parental leave. - Company-paid life insurance. - Company equipment and technology you’ll need to be successful in your role. - The opportunity to help shape the future of healthcare.

• Identify and cultivate new sales opportunities and convert relationships into long-term partnerships • Develop business plans to achieve and exceed sales targets and quotas • Engage clients to understand project scope, budgets, and timelines • Own the full sales cycle, with support and collaboration as needed, from prospecting through closing • Participate in negotiations and support contract execution while maintaining accurate sales records • Partner closely with internal stakeholders, including senior team members, to align on client objectives and deliver results • Build strong client relationships and support post-sale success and follow-through • Communicate proactively with clients to anticipate and meet evolving needs

• Identify and engage prospective customers within community oncology practices, specialty pharmacies, and infusion providers • Generate new pipeline through outbound prospecting, referrals, partnerships, and industry events • Conduct account research to map key stakeholders, organizational structure, and potential use cases within target organizations • Build relationships with leaders across pharmacy, oncology operations, and revenue cycle • Run discovery conversations to understand customer needs and position TailorMed's value • Qualify opportunities against defined criteria and transition them to the sales team • Partner with sales directors to advance qualified opportunities through the sales process • Develop and test targeted outreach messaging across email, phone, and LinkedIn to improve engagement and conversion • Maintain accurate pipeline activity and opportunity tracking in CRM • Collaborate with marketing and partnerships teams to support demand generation initiatives • Share feedback from prospect conversations to inform marketing strategy, messaging, and product development • Build deep knowledge of the oncology and specialty pharmacy landscape • Meet or exceed pipeline generation and activity targets, including meetings booked and qualified opportunities created

• Personally manage a limited portfolio of marquee enterprise accounts as a strategic sponsor and advisor. • Guide customers through complex, organization-wide initiatives to drive adoption and measurable ROI. • Use data, reporting, and case studies to tell the TailorMed story and demonstrate the value driven in each account. • Lead Executive Business Reviews and strategic planning sessions for top-tier accounts. • Shape and evolve TailorMed’s enterprise customer success strategy, engagement models, and value frameworks. • Partner with Sales and Commercial Leadership to drive renewals, uncover expansion opportunities, and achieve long-term account growth. • Support complex negotiations by clearly articulating customer value and outcomes. • Proactively identify portfolio-wide risks and mobilize cross-functional teams to protect retention. • Over time, lead, mentor, and develop a growing team of Enterprise Customer Success leaders. • Coach and mentor team members on executive presence, consultative engagement, and commercial acumen. • Represent the voice of enterprise customers internally, influencing product strategy and roadmap priorities. • Collaborate with Product, R&D, Operations, and Executive Leadership to align customer needs with company priorities. • Design and refine Customer Success processes, playbooks, and operating models to support scale. • Introduce new approaches to customer engagement, value measurement, and team enablement. • Maintain deep expertise in TailorMed’s platform, healthcare trends, and enterprise best practices. • Represent Customer Success in executive-level discussions and company-wide initiatives. • Champion a customer-first mindset while balancing customer advocacy with commercial outcomes.

• Own the product strategy and roadmap for a net-new AI-forward product area, building capabilities that streamline workflows and improve the medication journey. • Lead 0-1 initiatives that bring AI-driven solutions into complex healthcare processes, while establishing best practices for responsible and scalable AI adoption at TailorMed. • Oversee the end-to-end product development lifecycle—from discovery and validation through launch and ongoing optimization— embedding AI capabilities into the product, informed by real-world performance data and user behavior insights. • Design solutions that address key healthcare workflow challenges, including documentation requirements, clinical data capture, rule variation across stakeholders, submissions, follow-up workflows, exception handling, and communication with patients. • Own product analytics and AI performance monitoring, including defining success metrics such as cycle times, drop-off points, throughput, workflow efficiency, model performance, and impact. • Partner closely with engineering and data teams, write PRDs, translate market needs into clear requirements (including AI/data requirements), and mitigate technical, regulatory, and model-related risks to meet milestones. • Collaborate cross-functionally with operations, customer success, clinical, compliance, strategy and commercial teams to ensure AI solutions align with real-world customer workflows, desired patient experience, regulatory standards, and market dynamics. • Define and measure end-to-end program impact, ensuring insights directly inform roadmap, prioritization, model iteration, and strategic investment. • Own the integration of AI capabilities and this product area into TailorMed’s broader product ecosystem, driving cohesion, governance, and consistency across platforms.

• Identify and cultivate new sales opportunities and convert relationships into long-term partnerships • Develop comprehensive business plans to achieve and exceed sales targets and quotas • Engage clients to understand project scope, budgets, and timelines • Own the entire sales cycle, from prospecting and lead generation through closing the deal • Lead negotiations and oversee contracts while maintaining accurate sales records • Partner with executives to align on client objectives and deliver measurable results • Strengthen customer loyalty and build lasting trust with exceptional post-sale support and follow-through • Communicate proactively and consistently with clients to anticipate and meet their evolving needs