• Own a portfolio of named strategic customers (typically $500K+ ACV), with flexibility to engage additional high-value Azul Prime customers as opportunities arise. • Build and maintain deep, long-term relationships with technical stakeholders — SREs, Java developers, platform engineers, and architects. • Partner closely with Sales, Customer Success, and Support on joint account planning, renewals, and expansion opportunities. • Serve as the primary technical advisor for Azul Prime across your accounts. • Lead troubleshooting, root cause analysis, and performance tuning engagements for JVM-based applications running at enterprise scale. • Provide architectural guidance on reliability, scalability, latency, throughput, and cloud cost optimization. • Work with customers to identify and qualify candidate applications for Azul Prime, then partner with them through successful production deployment. • Collaborate with Azul’s runtime, compiler, GC, and tooling engineering teams to resolve complex technical issues. • Channel structured, actionable customer feedback into Azul’s product and engineering organizations to help shape the roadmap. • Act as a senior point of technical escalation for high-severity issues within your accounts. • Design and deliver customer-facing workshops, training sessions, and technical business reviews. • Create and maintain high-quality technical documentation, runbooks, and reusable customer-facing assets for Azul Prime. • Share knowledge internally, mentoring peers across the TAM, Sales Engineering, and Support organizations. • Keep internal systems current with account activity, engagement notes, and customer outcomes.

Role Description Atención al Cliente Claro HFC – Técnico - REMOTO ¿Buscas estabilidad, buen sueldo y crecimiento real? Esta es tu oportunidad. - Funciones: Atención al cliente para Claro por llamadas, servicio HOGAR. - Salario básico (pagos quincena y fin de mes). - Bono de desempeño + bono por condición de trabajo. - Capacitación pagada. - Línea de carrera rápida. Requirements - Modalidad: REMOTO. - Turno mañana rotativo rango 2 p.m. - 12 a.m. (8 hrs de gestión + 1 break). - Vacantes limitadas – ingreso inmediato. Benefits - Convenios educativos y corporativos. - Seguro de salud particular gratuito + cobertura familiar. - Apoyo en salud mental psicológico. Company Description MDY Customer Experience, importante empresa transnacional de BPO (Business Process Outsourcing), con más de 28 años en el rubro de Telecomunicaciones y operaciones en Latinoamérica, brinda servicios a reconocidas compañías del país. Nos caracterizamos por generar y adaptar soluciones únicas con altos estándares de calidad en servicios de Contact Center. MDY rechaza de manera expresa toda práctica discriminatoria. No toleramos la discriminación hacia ningún colaborador o solicitante de empleo por motivos de edad, discapacidad, etnia, estado civil, género, nacionalidad, ideología, política, raza, religión, orientación sexual o cualquier otra característica especificada por parte de la compañía o legislación vigente ante discriminación.

• Own Technical Support & Delivery • Lead Technical Cadences • Technical Advocacy for Customers • Proactive Guidance & Product Readiness • Drive Visibility and Operational Excellence

• Actively engage in calls and meetings with current and future customers. • Collaborate and oversee technical discussions in ongoing business opportunities. • Provide in-depth recommendations on architecture, sizing, implementation and scalability. • Offer coaching and presentations in customized workshops, webinars, and hands-on training sessions. • Assist prospective customers to build solid and honest business cases. • Create and present materials to showcase product functionality and performance. • Take the lead in internal initiatives to improve our processes, systems, and tools. • Leverage your technical expertise as a subject matter expert within the team. • Act as a dedicated team player within our global group, emphasizing mutual support and knowledge sharing as key priorities.