• Own the "Signal": You will define and maintain the metrics that actually matter for in-year performance. • Deep-Dive Interventions: You will lead "surge" projects to diagnose and unblock critical goals at risk. • Bridge Product & Strategy: You will translate long-horizon corporate theses into in-year operational reality. • Synthesize for Leadership: You’ll think ahead of our executive team, preparing CEO/COO-level materials that translate unstructured signals into structured diagnoses they can act on. • Pressure-test our Assumptions: You’ll work closely with Corporate Strategy and Product teams to identify gaps between our external market forces and our internal execution.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. This role exists to ensure the operational foundation, systems, and workflows that support Managed Services are accurate, scalable, and continuously improving. As the Managed Services Operations Lead, you will report to the Director, Managed Services and own core operational platforms, including Gainsight and Vantage, as well as the reporting, automation, and data models that support all Managed Services functions, not limited to Customer Success. You will lead complex operational initiatives such as billing rules migrations, platform transitions, and workflow modernization, while partnering closely with Finance, Engineering, Delivery, and Managed Services leadership to ensure data integrity and operational excellence. Responsibilities Reporting & Business Rhythm (Gainsight) - Own the design, build, and ongoing maintenance of Gainsight dashboards, reports, and data models used to support Managed Services leadership, Customer Success, and cloud practice strategy - Translate evolving customer tracking, success measurement, and cloud practice needs into Gainsight reporting frameworks, including cloud-specific dashboards and operational rollups - Ensure reporting accuracy and alignment across Gainsight, billing systems, and customer-facing artifacts - Partner with leadership to enable data-driven decision making through trusted, well-governed Gainsight reporting Platform & Tool Ownership - Serve as primary Gainsight administrator and subject matter expert for Managed Services, including rule configuration, data processing, field governance, and workflow orchestration - Own rule processing and workflow logic within Gainsight to ensure fields, objects, and automations evolve alongside customer tracking and operational needs - Actively support and optimize additional tooling across Managed Services beyond Customer Success - Design and maintain integrations and workflows across tools, including CRM and communication platforms, to ensure reliable data flow and operational consistency Program & Operational Execution - Lead complex cross-functional initiatives, including the Vantage billing rules migration - Provide operational leadership for platform and workflow migrations, including Gmail to Outlook, Confluence to SharePoint, and Slack to Microsoft Teams - Build and maintain automation workflows that integrate tools such as Gainsight, Slack, Teams, and CRM systems, including message and activity workflows supported by platforms like Rattle - Act as the point of accountability for operational accuracy tied to managed service customer reporting, billing outputs, and internal systems Process, Automation & Documentation - Identify opportunities to automate manual processes and operational handoffs across Managed Services - Design and implement workflow improvements that increase scale and consistency without additional headcount - Create and maintain SOPs, system documentation, and operational runbooks - Ensure system logic, workflows, and operational processes remain well-documented and auditable as tooling evolves Requirements - Experience in Managed Services Operations, Customer Operations, Business Systems, or Program Management roles - Proven ownership of enterprise tools and platforms supporting delivery, reporting, or billing workflows - Strong analytical and data skills, with a high degree of attention to detail, particularly related to financial data - Demonstrated ability to lead complex, cross-functional projects independently - Strong documentation and process discipline, including SOPs and repeatable workflows - Comfortable operating across ambiguity, prioritizing competing initiatives, and driving execution - Excellent written and verbal communication skills, with the ability to influence without direct authority

Role Description We are seeking a Project Coordination Analyst to join our Corporate Team . This is a unique opportunity for an entrepreneurial, highly driven person with a well-rounded skill set to join the Corporate Team, whose responsibilities extend beyond those of traditional project coordination. The ideal person for this role will need to not only have a strong grasp of project coordination, analysis, and cross-functional support, but also be flexible and a strategic thinker able to take on a variety of tasks. - Project Setup & Validation: Receive and set up new projects/assignments across multiple systems, ensuring all provided information is accurate and complete. - Project Maintenance: Manage and update project details, including following up with relevant stakeholders to obtain missing or revised information. - Status & Billing Oversight: Maintain accurate project statuses and ensure invoicing and payor details are kept up to date. - Access Management: Provide employees with appropriate access to projects/assignments across various platforms. - Communication Support: Answer incoming calls via the call queue and respond to project setup requests received through group email. - Special Projects: Provide support for ad hoc and strategic initiatives as needed. Qualifications - High school diploma or equivalent, and at least 5 years of administrative or insurance-related experience. - Proven background in administrative support, including accurate data entry and data management. - Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.) with the ability and willingness to learn new technologies. - Demonstrated job stability and reliability. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Strong organizational and time-management skills with the ability to consistently meet deadlines. - Excellent written and verbal communication skills with a professional, approachable style. - High level of accuracy, attention to detail, and thoroughness in all tasks. - Collaborative team player who contributes positively to team dynamics. - Must reside in the United States and in the Eastern time zone. - Ability to work flexibly, including occasional evenings, weekends, or holidays during high-volume periods or CAT (catastrophe) events. Requirements - Bachelor's degree preferred. - Experience in insurance claims, including intake and claims management. - Prior experience in the insurance sector and familiarity with dispute resolution processes is highly desirable. Benefits - Flexible work environment allows employees to work remotely, when needed. - Medical, Dental, and Vision Insurance.

Role Description Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing, enabling organisations to enforce sanctions at scale to help combat rogue entities and state actors. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. Our mission is to elevate brand awareness and drive revenue growth through innovative marketing strategies that captivate audiences, foster customer loyalty and amplify the influence of our brand in the marketplace. This is a brand new role. Reporting into our incoming Director of Marketing, you'll be a key driver of commercial performance at Ripjar, owning the execution of marketing activity across the full funnel and working closely with our Chief of Staff, CRO and CEO. You'll be the engine behind our commercial operations, turning strategy into action and helping the business grow. What you'll be doing: - Own the day-to-day execution of marketing campaigns across email, paid, content, and events working closely with our agencies. - Build, manage, and continuously optimise our sales and marketing tech stack, including CRM, automation, analytics, LLMs and AI-driven tools. - Act as the internal interface between the business and our agency partners, gathering briefs, extracting knowledge from subject matter experts, and translating it into campaign-ready material and paid campaigns. - Proactively identify opportunities to automate sales and marketing tasks and implement solutions using AI and no-code/low-code tooling. - Build Ripjar’s knowledge graph and develop new marketing and operational skills. - Track, report, and act on performance data, owning key sales and marketing metrics and making decisions confidently based on what the data shows. - Work closely with the agency to help shape Ripjar's brand voice and content output across website, social, and sales collateral. - Stay ahead of the curve on AI-powered marketing tools and bring new capabilities into the team's workflow. Qualifications - Experience in marketing, growth, or marketing operations role or a technical role with significant marketing exposure. - A genuine interest in or background in software engineering, systems thinking, or technical problem-solving. - Confident working with marketing tools across CRM, automation, analytics, and paid; you don't need to know every tool on day one, but you pick them up fast. - Demonstrable experience working with AI tools and integrating AI into workflows. - Demonstrable familiarity or expertise with HTML/CSS, SQL, APIs. - Strong stakeholder management skills - able to chase busy people diplomatically, extract what you need, and move campaigns forward without getting stuck. - Confident decision-maker: you default to action, communicate clearly when you're uncertain, and don't wait for perfect information. - Strong written communication; you can write crisp briefs, clear copy, and sharp emails. - Experience of managing and executing Marketo campaigns. Requirements - Experience in B2B SaaS, fintech, regtech, or a similarly technical industry. - Experience managing relationships with external agencies. - Exposure to account-based marketing (ABM) strategies. - Experience with coding or scripting (Python, JavaScript), even at a hobbyist level. - Experience in a startup or scale-up environment where you've had to be resourceful and self-directed. Technical Skills We don't prescribe a fixed stack; part of this role is helping us build and evolve it. That said, you should be comfortable across tools like: - CRM & Automation: Salesforce, or similar. - Email & Campaigns: Marketo. - Analytics: Google Analytics, Looker, or similar dashboarding tools. - AI Tools: ChatGPT, Claude, Perplexity or others; we want someone actively experimenting. - No-code / Workflow integrations: Zapier, Make, Notion, Airtable. - Ads: Google Ads, LinkedIn Campaign Manager. Benefits - Competitive base salary DOE. - Remote working with occasional travel. - 25 days annual leave + your birthday off, rising to 30 days after 5 years of service. - 35 hour working week. - Flexible working hours. - Life assurance. - Private Family Healthcare. - Employee Assistance Programme. - Company contributions to your pension. - Enhanced maternity/paternity pay. - The latest tech including a top of the range MacBook Pro. - Offices equipped with well-stocked pantries with food, snacks and drinks when in the office.