Role Description Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing, enabling organisations to enforce sanctions at scale to help combat rogue entities and state actors. We are a remote first team, with a head office based in Cheltenham. This position is open to UK wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time. Our mission is to elevate brand awareness and drive revenue growth through innovative marketing strategies that captivate audiences, foster customer loyalty and amplify the influence of our brand in the marketplace. This is a brand new role. Reporting into our incoming Director of Marketing, you'll be a key driver of commercial performance at Ripjar, owning the execution of marketing activity across the full funnel and working closely with our Chief of Staff, CRO and CEO. You'll be the engine behind our commercial operations, turning strategy into action and helping the business grow. What you'll be doing: - Own the day-to-day execution of marketing campaigns across email, paid, content, and events working closely with our agencies. - Build, manage, and continuously optimise our sales and marketing tech stack, including CRM, automation, analytics, LLMs and AI-driven tools. - Act as the internal interface between the business and our agency partners, gathering briefs, extracting knowledge from subject matter experts, and translating it into campaign-ready material and paid campaigns. - Proactively identify opportunities to automate sales and marketing tasks and implement solutions using AI and no-code/low-code tooling. - Build Ripjar’s knowledge graph and develop new marketing and operational skills. - Track, report, and act on performance data, owning key sales and marketing metrics and making decisions confidently based on what the data shows. - Work closely with the agency to help shape Ripjar's brand voice and content output across website, social, and sales collateral. - Stay ahead of the curve on AI-powered marketing tools and bring new capabilities into the team's workflow. Qualifications - Experience in marketing, growth, or marketing operations role or a technical role with significant marketing exposure. - A genuine interest in or background in software engineering, systems thinking, or technical problem-solving. - Confident working with marketing tools across CRM, automation, analytics, and paid; you don't need to know every tool on day one, but you pick them up fast. - Demonstrable experience working with AI tools and integrating AI into workflows. - Demonstrable familiarity or expertise with HTML/CSS, SQL, APIs. - Strong stakeholder management skills - able to chase busy people diplomatically, extract what you need, and move campaigns forward without getting stuck. - Confident decision-maker: you default to action, communicate clearly when you're uncertain, and don't wait for perfect information. - Strong written communication; you can write crisp briefs, clear copy, and sharp emails. - Experience of managing and executing Marketo campaigns. Requirements - Experience in B2B SaaS, fintech, regtech, or a similarly technical industry. - Experience managing relationships with external agencies. - Exposure to account-based marketing (ABM) strategies. - Experience with coding or scripting (Python, JavaScript), even at a hobbyist level. - Experience in a startup or scale-up environment where you've had to be resourceful and self-directed. Technical Skills We don't prescribe a fixed stack; part of this role is helping us build and evolve it. That said, you should be comfortable across tools like: - CRM & Automation: Salesforce, or similar. - Email & Campaigns: Marketo. - Analytics: Google Analytics, Looker, or similar dashboarding tools. - AI Tools: ChatGPT, Claude, Perplexity or others; we want someone actively experimenting. - No-code / Workflow integrations: Zapier, Make, Notion, Airtable. - Ads: Google Ads, LinkedIn Campaign Manager. Benefits - Competitive base salary DOE. - Remote working with occasional travel. - 25 days annual leave + your birthday off, rising to 30 days after 5 years of service. - 35 hour working week. - Flexible working hours. - Life assurance. - Private Family Healthcare. - Employee Assistance Programme. - Company contributions to your pension. - Enhanced maternity/paternity pay. - The latest tech including a top of the range MacBook Pro. - Offices equipped with well-stocked pantries with food, snacks and drinks when in the office.

• Design and own the operating system that connects sales, onboarding, delivery, and retention into one cohesive engine • Lead a distributed global team across time zones, setting weekly priorities and holding contractors and employees accountable to results • Own new MRR targets: coordinate SDR activity, manage an outsourced sales team, and close new business personally where needed • Build an MRR-first model: define packaging, pricing minimums, and scope controls that reduce churn and rework • Run weekly sales and ops cadences, maintain a live scorecard, and deliver monthly KPI reviews to the Owner • Strengthen client onboarding, communication standards, and escalation protocols to protect a 95%+ retention target • Manage capacity planning, contractor coverage, and scheduling to prevent delivery bottlenecks during growth • Own rolling 13-week cash flow tracking and flag risks proactively • Build and maintain SOPs, templates, and checklists so the team can execute consistently without heroics • Track and improve key metrics: MRR health, close rates, on-time delivery, rework rates, and labor cost as % of revenue

• Global AD is currently in a phase of operational structuring • The Operations Analyst steps in here: to build the foundation that will support this growth • Review, map, and keep operational workflows for key accounts and departments up to date • Identify bottlenecks, rework, and recurring friction points • Continue structuring and standardizing ClickUp • Document each new operational playbook • Assist in training new team members on ClickUp • Develop a monthly operational report for the COO and leadership • Monitor the operational activity of the Client Services area • Ensure basic governance rituals are being performed • Monitor the status of each budget • Follow up and ensure technical specifications are reviewed by the responsible teams

• Monitor and Improve Enrollment Performance: Monitor, analyze, and report on key metrics across the enrollment funnel including activation, conversion, appointment completion, churn, and capacity. Translate data into clear, actionable insights and communicate performance, risks, and priorities to leadership on a regular cadence. • Drive Operational Execution: Coordinate priorities, timelines, and deliverables across multiple teams involved in enrollment. Ensure work is progressing as expected, proactively identify risks, and step in to resolve issues before they impact the member experience or business goals. Partner with Enrollment Operations leadership to prioritize initiatives and align on performance goals • Identify and Fix What’s Not Working: Continuously evaluate workflows across care coordination, logistics, onboarding, and scheduling. Identify bottlenecks, uncover root causes, and implement solutions that improve speed, quality, and scalability. • Lead Process Improvement Initiatives: Execute process improvements in partnership with leadership, ensuring solutions are implemented effectively and sustained over time. Ensure solutions are not one-off fixes, but scalable systems that can support continued growth. • Drive Cross-Functional Alignment: Partner closely with Care Delivery, Clinical Operations, Practice Operations, Marketing, Supply Chain, Support, and Product teams to ensure seamless coordination and handoffs. Act as the connective tissue across teams to keep enrollment running smoothly. • Run the Operating Cadence: Own the weekly enrollment operating rhythm. Facilitate team meetings, track action items, surface blockers, and ensure accountability without introducing unnecessary process overhead. • Build and Maintain Scalable Systems: Own documentation, SOPs, QA standards, and handoff protocols. Ensure processes are clearly defined, consistently executed, and not dependent on tribal knowledge.