Mission Cloud

As an Account Executive, you will report to a Sales Leader. You will be responsible for pursuing new sales prospects, cross-selling and upselling to select existing customers, and achieving sales quotas while ensuring customer satisfaction. You will work closely with assigned AWS sales teams and will be responsible for building productive relationships and collaboration plans with AWS. You will have an in-depth understanding of Mission Cloud and AWS services and provide recommendations to customers on how to address their business needs. This position is 100% remote with 40% or more travel. Responsibilities - Generate sales and promote market growth within assigned territory - Establish, build and maintain customer relationships with key decision makers in support of providing business solutions and tools - Establish, build and maintain relationships with AWS and other market partners - Maintain communication and reporting cadence with key stakeholders at AWS - Track and report on individual leads and opportunities, as well as overall pipeline and business results in your territory - Evaluate insights from customer interactions, identify opportunities for further business process improvements, and prepare a compelling business case including pain points, cost justifications, and high-impact needs that can be addressed by Mission Cloud - Maintain in-depth knowledge of products in order to educate customers on the nuances and specifics of offerings - Ensure customer needs and issues are addressed quickly and delegate to the appropriate team within Mission Cloud while maintaining a sales-oriented focus - With assistance from Sales Manager, prioritize high profile and high potential accounts by size, volume, usage, and potential for upselling opportunities - Collaborate with Solutions Architects to create client proposals; manage contract creation and negotiations - Engage support from management on larger and more strategic deals - Collaborate with Cloud Advisors (internal demand generation reps) on prospecting campaigns Requirements - Ability to work in a technology-related sales or business development role - Ability to work in a consultative selling of professional and/or managed services - Ability to manage complex sales cycles - Excellent written and verbal communication skills; ability to communicate with C-suite executives - AWS Cloud Practitioner certification to be achieved within first 30 days of employment at Mission Cloud - Must be able and willing to manage 40% or more travel - Knowledge of engineering, computer science, or MIS and ability to work with cloud computing services is a plus. Placement within the range is determined by a variety of factors, including but not limited to knowledge, skills, and ability as evaluated during the interview process. The compensation range for the base salary of this role is: $110,000 - $137,183 Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

As a Senior GenAI Solutions Architect you will work with clients to build Generative AI applications on AWS. You will work with clients to understand their requirements and future state needs as well as their current environment and technical challenges. You will design and propose solutions, helping clients understand how the project will accomplish their goals. You will lead a team of GenAI Engineers to implement projects, and build cutting-edge solutions. This position is 100% remote. Responsibilities - Design and lead team through implementation of GenAI applications and solutions on AWS, including use of agent frameworks, vector data stores, Sagemaker Jumpstart and Amazon Bedrock - Facilitate design sessions with clients and Mission Cloud team to create the strategy, architecture, and implementation plan for GenAI projects - Build and implement technical roadmaps in collaboration with other Solution Architects and Project Managers that are in alignment with customer goals and objectives - Communicate the proposed solution to clients so they understand the benefits, translating the technical elements into business language - Develop strategic roadmaps and project plans based on customer goals - Work with GenAI Engineers and Architects to break down complex development plans into LOE estimates, design documents and project plans - Implementation of customer roadmaps in coordination with GenAI Engineers; build and maintain Jira backlog, and ensure project tasks are completed on time, high quality, and progress toward the project goals - Document customer technical solutions that have been implemented in alignment with Mission standards - Be the technical liaison between customers and engineering teams; communicate complex technical concepts in easy-to-understand non-technical language - Work with Project Managers to set customer expectations, drive alignment, and coordinate timelines - Support pre-sales engineers in proposal design and positioning, including helping define an approach to solving a prospect’s technical challenges and helping the business development team estimate and plan projects - Be an escalation point for high-level technical and client issues - Mentor GenAI Engineers and more junior consultants - Support process improvement initiatives for GenAI projects - Support recruiting efforts by participating on interview panels Requirements - Proven experience designing and implementing creative GenAI and ML solutions leveraging the latest tools and frameworks, especially from AWS - Experience designing vector data store solutions including database selection, configuration and schema setup - Strong python experience - Experience with GenAI application architecture design - Experience working with data pipelines, and demonstrated ability to handle unstructured, semi-structured data, working in a data lake environments - Experience with IAC solutions such as Terraform, AWS CDK or CloudFormation - Ability to lead projects, train, and mentor more junior team members - Ability to work with implementation of application and data security, encryption, PII/PSI legislation, identity and access management across environments - AWS Certified AI Practitioner Certification (required within 6 months of hire) - AWS Solution Architect - Associate Certification (required within 6 months of hire) - Additional AWS Specialty or Professional Certification (required within 1 year of hire) Nice to haves: - Ability to architect a solution using the broader AWS ecosystem including VPC, IAM EC2, and Lambda functions - Web development experience, especially in designing and hosting web apps or working with React - Demonstrated knowledge of software development lifecycle tools and methodologies including version management with git and CI/CD pipelines and tooling - Demonstrated experience with containerization and dependency management strategies Placement within the range is determined by a variety of factors, including but not limited to knowledge, skills, and ability as evaluated during the interview process. The compensation range for the base salary of this role is: $125,000 - $171,550. Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. This role exists to ensure the operational foundation, systems, and workflows that support Managed Services are accurate, scalable, and continuously improving. As the Managed Services Operations Lead, you will report to the Director, Managed Services and own core operational platforms, including Gainsight and Vantage, as well as the reporting, automation, and data models that support all Managed Services functions, not limited to Customer Success. You will lead complex operational initiatives such as billing rules migrations, platform transitions, and workflow modernization, while partnering closely with Finance, Engineering, Delivery, and Managed Services leadership to ensure data integrity and operational excellence. Responsibilities Reporting & Business Rhythm (Gainsight) - Own the design, build, and ongoing maintenance of Gainsight dashboards, reports, and data models used to support Managed Services leadership, Customer Success, and cloud practice strategy - Translate evolving customer tracking, success measurement, and cloud practice needs into Gainsight reporting frameworks, including cloud-specific dashboards and operational rollups - Ensure reporting accuracy and alignment across Gainsight, billing systems, and customer-facing artifacts - Partner with leadership to enable data-driven decision making through trusted, well-governed Gainsight reporting Platform & Tool Ownership - Serve as primary Gainsight administrator and subject matter expert for Managed Services, including rule configuration, data processing, field governance, and workflow orchestration - Own rule processing and workflow logic within Gainsight to ensure fields, objects, and automations evolve alongside customer tracking and operational needs - Actively support and optimize additional tooling across Managed Services beyond Customer Success - Design and maintain integrations and workflows across tools, including CRM and communication platforms, to ensure reliable data flow and operational consistency Program & Operational Execution - Lead complex cross-functional initiatives, including the Vantage billing rules migration - Provide operational leadership for platform and workflow migrations, including Gmail to Outlook, Confluence to SharePoint, and Slack to Microsoft Teams - Build and maintain automation workflows that integrate tools such as Gainsight, Slack, Teams, and CRM systems, including message and activity workflows supported by platforms like Rattle - Act as the point of accountability for operational accuracy tied to managed service customer reporting, billing outputs, and internal systems Process, Automation & Documentation - Identify opportunities to automate manual processes and operational handoffs across Managed Services - Design and implement workflow improvements that increase scale and consistency without additional headcount - Create and maintain SOPs, system documentation, and operational runbooks - Ensure system logic, workflows, and operational processes remain well-documented and auditable as tooling evolves Requirements - Experience in Managed Services Operations, Customer Operations, Business Systems, or Program Management roles - Proven ownership of enterprise tools and platforms supporting delivery, reporting, or billing workflows - Strong analytical and data skills, with a high degree of attention to detail, particularly related to financial data - Demonstrated ability to lead complex, cross-functional projects independently - Strong documentation and process discipline, including SOPs and repeatable workflows - Comfortable operating across ambiguity, prioritizing competing initiatives, and driving execution - Excellent written and verbal communication skills, with the ability to influence without direct authority

The Sales Manager,AWS Solutions will lead, coach, and develop a high-performing team of Account Executives and Client Executives covering core markets. This role oversees a significant regional portfolio and is accountable for driving strategic growth across AWS cloud solutions, professional services, and managed services. The Sales Manager will execute segment-aligned go-to-market strategies, maintain strong alignment with AWS leadership, and partner cross-functionally to deliver customer value and achieve revenue objectives. This is a highly visible leadership role responsible for scaling AWS-related revenue, strengthening partner alignment, and building a performance-driven, customer-centric sales culture. Travel up to 40% is required. What You Will Do: Strategic Leadership & AWS Alignment - Develop sales strategies in tandem with Sales Directors based on market trends and AWS growth initiatives. - Tailor and execute go-to-market strategy for assigned segments. - Build and maintain alignment with AWS segment-level leadership and partner teams. - Identify unique challenges and growth opportunities within assigned segments; develop and implement action plans. - Operationalize annual strategies and initiatives within assigned territory. - Provide recommendations for sales budget and resource allocation. - Engage AWS technical and partner resources on target accounts. Sales Management & Revenue Execution - Lead and provide daily oversight to assigned Account Executives and Client Executives. - Ensure team achieves monthly, quarterly, and annual sales quotas. - Conduct weekly pipeline and activity metric reviews with direct reports. - Manage monthly/quarterly sales projections and forecasting accuracy. - Monitor and report on pipeline, closed deals, and overall team performance. - Support complex sales cycles, including AWS co-sell engagements. - Assist with contract negotiation, redlining, and deal strategy. - Attend to required order management tasks and escalated post-sales activities. - Create a team-oriented sales environment that rewards success and drives continuous improvement. - Effectively communicate up, down, and through the organization as required. Account Strategy & Business Development - Develop account strategies that promote profitable growth across AWS cloud, professional, and managed services. - Collaborate with Account Executives to build account development and penetration plans. - Identify new business opportunities and optimize expansion within existing accounts. - Provide consultative, solution-based selling leadership across complex, multi-stakeholder sales cycles. - Participate in and lead customer-facing meetings, executive business reviews, and planning sessions. - Travel to customer sites, AWS engagements, and events as required. Cross-Functional Collaboration - Work with leadership across Sales, Marketing, and Service Delivery to facilitate successful deal closures. - Drive process improvements to enhance sales effectiveness and customer outcomes. - Manage resources for customers including technology specialists, AWS Solutions Architects, and vendor partners. - Collaborate with field and inside sales teams to build synergy across sales motions. Talent Management - Hire, train, coach, and retain a diverse, high-performing sales team. - Recruit for open Account Executive and Client Executive positions and ramp new hires successfully. - Conduct regular 1:1 meetings focused on performance, career development, and growth. - Coordinate ongoing AWS product knowledge and sales skills training. - Actively pursue continuous personal leadership development. - Ensure CDW policies, procedures, and the CDW Way are modeled and upheld. What We Expect of You: Experience & Background - 7+ years of experience in technology-related sales or business development. - Minimum 2 years of leadership or supervisory experience with direct reports. - Proven successful track record in sales, preferably within cloud, AWS, professional services, or managed services. - Strong consultative, solution-based selling experience. - Experience managing complex, enterprise-level sales cycles. - Demonstrated ability to manage contract negotiation and redlining. - Experience aligning with AWS partner teams preferred. Technical & Certification Expectations - Working knowledge of AWS services, cloud migration strategies, and managed services delivery models. - AWS Solutions Architect – Associate certification to be achieved within the first year in role. Leadership & Core Competencies - Proven leadership skills with ability to hire, motivate, coach, and retain top talent. - Strong pipeline management and forecasting discipline. - Effective negotiation and closing skills. - Strong conflict resolution and problem-solving skills. - Ability to communicate effectively with C-suite executives. - Adaptable and able to lead through change in a high-visibility environment. - Strong strategic thinking aligned to long-term company goals. - Excellent time management and organizational skills. - Strong internal and external customer acumen, operating with the highest levels of ethics and integrity. Travel Requirements - Must be able and willing to travel up to 40% to customer meetings, AWS engagements, events, and other CDW locations. - Must have reliable transportation. Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

The primary goal of Mission’s platform is to accelerate the delivery of quality services to our customers and create a feature set that can be built upon by product teams. As a Software Engineer, Backend, you will contribute to maintaining REST and GraphQL APIs served by a Flask application running in a containerized AWS workload. Your code will interact with several types of databases including PostgreSQL, Redis and ElasticSearch. Test driven development is crucial to us - all releases are tested and inspected for quality and security in our automated CI/CD pipelines. Your contributions will drive company and departmental objectives which directly improve the quality of life for all teams at Mission and provide deep value to our customers. This position is 100% remote and must be located in Mexico. Responsibilities - Develop and maintain REST and GraphQL APIs that drive our web applications and automation - Develop and maintain production code for quality and performance; ensure code is clear and well tested - Develop and maintain integrations with services such as AWS, Okta, ServiceNow, Salesforce, and New Relic - Participate in software delivery processes such as refining work scope, estimating effort, code reviewing, testing, maintenance and recommending operational improvements - Promote, contribute and maintain clear and concise documentation on our code base - Collaborate with senior engineers to implement improvements to design and processes - Collaborate with other teams to advise on technical feasibility of feature requirements. - Identify and enforce information security controls and best practices in Mission’s production environments - Participate in occasional on-call rotations; one week per quarter - Support internal Mission teams by providing technical and operational guidance for systems and tools managed by the Product Development team Requirements - Professional experience or equivalent in designing and developing web applications using Python. - Proficiency with REST and GraphQL API development. - Familiarity with databases such as PostgreSQL, Redis, and ElasticSearch. - Experience in writing unit and integration tests in Python. - Experience managing CI/CD deployments in tools like Gitlab within a Kubernetes/EKS environment. - Experience developing and deploying software in the AWS ecosystem. - Strong teamwork and communication skills, capable of conveying technical needs to engineering and non-engineering teams. - AWS Cloud Practitioner OR PCAP to be achieved within one year of hire Benefits - Major Medical Expenses Insurance – comprehensive national coverage with emergency care abroad - Life Insurance – protection including natural and accidental death, disability, and funeral assistance - Dental Plan – preventive care, cleanings, x-rays, and preferred rates for additional treatments - Vision Plan – free annual eye exam and discounts on prescription glasses and contact lenses - Funeral Assistance Services – support available for employees and family members - Grocery Voucher – monthly allowance to support your household needs - Savings Fund – 4% employer contribution to grow your savings faster - Vacation Benefits – vacation time accrues from your first day of employment (no waiting period) Placement within the range is determined by a variety of factors, including but not limited to knowledge, skills, and ability as evaluated during the interview process. Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

As a Associate Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion. This position is 100% remote. Responsibilities - Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers - Understand AWS Cloud Technologies and how they are delivered through Mission Cloud - Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers - Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements - Gather technical requirements from customers, including new and existing AWS account details and configurations - Educate customers on current technologies, Mission Cloud services, and industry best practices Requirements - Experience working in a technical Customer Support, Implementation, or Onboarding role - Ability to work in a project management role - Ability to work with public cloud, preferably with AWS - Ability to communicate regularly with customers over phone or video conference and email - Ability to work with contracts and understand service level agreements - Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients) - Ability to work in a fast paced evolving environment - AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud) Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

As a Senior Cloud Support Engineer you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high standard while working as part of a global 24x7x365 team. Senior Cloud Support Engineers work four ten hour shifts a week or five eight hour shifts. This position is 100% remote. Responsibilities - Lead advance troubleshooting and provide guidance on AWS environments, ensuring optimal cloud performance and security for Mission Cloud customers through Mission’s support ticket platform - Independently manage and resolve complex customer-facing cases related to AWS Services and leverage AWS expertise to guide customers on how to troubleshoot, make changes to, or setup AWS resources - Act as a senior escalation point for AWS support and resolve cases in house, where possible, to provide an excellent customer experience - Advocate for customers when cases are escalated to AWS and help expedite and facilitate a positive resolution of the case - Lead root cause analysis for recurring customer issues, joining calls with customers on a frequent basis to assist in live troubleshooting and explanations of AWS services to expedite resolution of customer-submitted cases - Collaborate with internal teams, escalate issues, and leverage available resources to deliver a positive customer experience - Work a shift schedule to provide 24x7 support - Maintain knowledge of current AWS services - Provide an excellent customer experience in every customer interaction - Train and mentor junior engineers, building and iterating through existing technical documentation to further enable entry level engineers - Participate in interview process for new team members Requirements - Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch - Experience communicating directly with customers over phone and chat in English - Ability to be adaptable and think critically in customer situations - Knowledge of infrastructure and networking in AWS Services, with deep understanding of EC2 and VPC - Understanding of networks and website management, including IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributions - Understanding of web server applications and the administration of web application environments - Working knowledge of web server applications (Apache, nginx, Tomcat, IIS, or varnish) and administrating web application environments (LAMP, RoR, Java, or ASP.NET Core | Open-source web framework for .NET ) - Ability to understand and troubleshoot database issues for both RDS and NoSQL databases - Understand how to identify problematic queries using tools such as RDS performance insights - Ability to understand containerization solutions (infrastructure, pipelines, automation) using tools such as Docker (Dockerfiles, ECS, ECS Fargate) or Kubernetes (manifests, Helm and deployment tooling, KOPS, EKS, or Fargate) - Knowledge of technical customer support processes that include planning, coordinating, problem resolution, and documentation - Ability to work a flexible schedule, including nights, weekends, and holidays - Experience working as System Administrator (Linux and Windows) preferred - AWS SysOps Associate certification required and Solutions Architect - Professional Certification preferred Benefits - Major Medical Expenses Insurance – comprehensive national coverage with emergency care abroad - Life Insurance – protection including natural and accidental death, disability, and funeral assistance - Dental Plan – preventive care, cleanings, x-rays, and preferred rates for additional treatments - Vision Plan – free annual eye exam and discounts on prescription glasses and contact lenses - Funeral Assistance Services – support available for employees and family members - Grocery Voucher – monthly allowance to support your household needs - Savings Fund – 4% employer contribution to grow your savings faster - Vacation Benefits – vacation time accrues from your first day of employment (no waiting period) Commitment to Diversity and Inclusion We are committed to diversity and inclusion. We value every individual’s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute to one’s authentic self. Mission Cloud makes every effort to ensure that all employees are compensated fairly regardless of gender, ethnicity, race, or past salary history. We understand that fair compensation practices establish that diversity, fair hiring processes, and fair pay are part of who we are as a company and maintain positive employee morale. We use market data to define salary ranges for each role and regularly review compensation adjustments as needed based on salary range updates. Mission Cloud is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission Cloud will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

As a Senior Cloud Solutions Architect (VDI/AWS Workspaces), you will work with Mission Cloud’s customers to develop strategic solutions leveraging the AWS portfolio, focused on WorkSpaces. You will work with our Project Management and Cloud Engineering teams to provide Mission’s Professional Services to the accounts and projects to which you’re aligned. As a Cloud Solution Architect, you’ll be the primary point of contact for your accounts. Our Cloud Solution Architects are responsible for holding regular consulting sessions to build a roadmap for further optimization, automation, and resiliency while the hand-on engineers execute the road map items driving world class outcomes. This position is 100% remote. Occasional travel may be required. Responsibilities - Consult with multiple clients simultaneously to understand business and technical needs - Be a trusted advisor to assigned clients; help align customer expectations with best practices - Develop strategic roadmaps and project plans based on customer goals - Work with clients and Project Managers to set expectations, drive alignment, and coordinate timelines - Document and present recommendations to customers, including senior leadership - Translate customer requirements into LOE estimates, design documents and keep project tracking boards up to date - Provide guidance to Cloud Engineers as they implement customer roadmaps - Quality check engineering work; ensure top quality work and customer satisfaction - Support Presales Cloud Solutions Architects in proposal design and positioning - Mentor Cloud Engineers Requirements - Experience working in a customer-facing consulting role - Experience developing project roadmaps, LOE estimates, and design documents - Ability to lead customer facing projects, assigning work to teams, and quality checking engineering work - Ability to translate technical requirements to a non-technical audience - Ability to present solutions to customers, overcome objectives, and create consensus - Extensive experience designing and deploying AWS WorkSpaces and AppStream/WorkSpaces Applications environments aligned to user personas, including persistent and non-persistent models. Must have led persona-based pilots/PoCs, including success criteria definition, compatibility validation, rollback planning, and user readiness considerations. - Strong knowledge of networking for end-user computing. Must have experience with bandwidth planning, latency/RTT targets, and client connectivity considerations. Must be able to troubleshoot and remediate user experience issues caused by network conditions. - Hands-on experience designing AWS VPC connectivity for EUC, including DNS considerations, directory reachability, routing, and enterprise connectivity patterns (e.g., VPN/Direct Connect) for WorkSpaces environments. - Expertise with Active Directory integration and SSO standards for VDI environments, including SAML-based federation patterns and associated prerequisites/claims mapping. - Experience designing and operating certificate-based or passwordless authentication. - Experience with application management and virtualization, including Intune, SCCM, golden image creation, and app streaming. - Expertise within OS and end-user computing environments (Windows/Linux WorkSpaces, profile management, and peripheral support). Demonstratable experience with OS hardening, application packaging, performance optimization (login time/resource usage), and lifecycle management (versioning/patching/testing). - Proficiency managing WorkSpaces via automation and scripting, leveraging CLS/SDK/PowerShell tooling to standardize provisioning, configuration changes, and operational tasks at scale. - Experience implementing EUC observability and operational readiness, including monitoring signals, troubleshooting workflows, and support playbooks for connection/performance incidents. - Experience modernizing/migrating from VDI platforms (e.g., Citrix, Horizon, AVD) to AWS WorkSpaces, including application dependency analysis, sequencing and wave planning, and cutover planning. - Ability to integrate WorkSpaces with enterprise SaaS solutions (e.g., Microsoft 365, Google Drive) while maintaining security and user experience. - Demonstrated capability to identify security gaps and produce actionable remediation recommendations to strengthen a client’s VDI/EUC security posture (network boundary controls, identity posture, access controls). - Occasional off-hours support, depending on client's need Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

As an Senior Account Executive, you will report to a Sales Leader. You will be responsible for pursuing new sales prospects, cross-selling and upselling to select existing customers, and achieving sales quotas while ensuring customer satisfaction. You will work closely with assigned AWS sales teams and will be responsible for building productive relationships and collaboration plans with AWS. You will have an in-depth understanding of Mission Cloud and AWS services and provide recommendations to customers on how to address their business needs. This position is 100% remote with 40% or more travel. Responsibilities - Generate sales and promote market growth within assigned territory - Establish, build and maintain customer relationships with key decision makers in support of providing business solutions and tools - Establish, build and maintain relationships with AWS and other market partners - Maintain communication and reporting cadence with key stakeholders at AWS - Track and report on individual leads and opportunities, as well as overall pipeline and business results in your territory - Evaluate insights from customer interactions, identify opportunities for further business process improvements, and prepare a compelling business case including pain points, cost justifications, and high-impact needs that can be addressed by Mission Cloud - Maintain in-depth knowledge of products in order to educate customers on the nuances and specifics of offerings - Ensure customer needs and issues are addressed quickly and delegate to the appropriate team within Mission Cloud while maintaining a sales-oriented focus - With assistance from Sales Manager, prioritize high profile and high potential accounts by size, volume, usage, and potential for upselling opportunities - Collaborate with Solutions Architects to create client proposals; manage contract creation and negotiations - Engage support from management on larger and more strategic deals - Collaborate with Cloud Advisors (internal demand generation reps) on prospecting campaigns Requirements - Ability to work in a technology-related sales or business development role - Ability to work in a consultative selling of professional and/or managed services - Ability to manage complex sales cycles - Excellent written and verbal communication skills; ability to communicate with C-suite executives - AWS Cloud Practitioner certification to be achieved within first 30 days of employment at Mission Cloud - Must be able and willing to manage 40% or more travel - Knowledge of engineering, computer science, or MIS and ability to work with cloud computing services is a plus. Benefits & Compensation - Access to health, vision and dental insurance with options 100% covered by Mission Cloud for employee and their dependents - Flexible Spending Accounts (Healthcare & Dependent Care) - Generous Paid Time Off (FlexPTO, parental leave, volunteering time off) - Reproductive health benefits - Pet insurance - 401k matching program - Life insurance paid by Mission Cloud - Monthly flex stipend - Monthly cell phone stipend - Home office expense benefit - An internal department dedicated to helping team members on their career pathInclusive work environment with several - Employee Resource Groups Placement within the range is determined by a variety of factors, including but not limited to knowledge, skills, and ability as evaluated during the interview process. The compensation range for the base salary of this role is: $110,000 - $137,183 Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.

The Strategic Growth Associate is a key role within our organization, responsible for supporting senior growth executives in the execution of strategic sales initiatives. This role acts as a junior sales overlay and program management function, reporting to the Manager of Strategic Growth and working closely with our sales, marketing, and delivery teams. This role provides a unique opportunity to work closely with Senior Growth Executives on high-impact partnerships and accounts, particularly within the Private Equity channel. The Strategic Growth Associate will play a critical role in executing Mission Cloud's strategic growth program through program operations, market research, and sales enablement activities. This position offers excellent career development opportunities with direct exposure to executive communications, strategic sales cycles, and partnership development.. Responsibilities - Execute GTM outreach and prospecting activities to identify and qualify new sales and partnership opportunities - Conduct market and competitive research using tools, including Pitchbook, to provide strategic insights - Maintain and optimize Salesforce CRM data, ensuring accurate tracking of opportunities, partnerships, and customer interactions - Own communication channels with key customer and partner stakeholders to ensure proactive communication and follow-up activities - Prepare executive-level and operational reports on program KPIs, including pipeline metrics, partnership status, and growth initiatives - Assist Senior Growth Executives with sales-related activities, including meeting preparation, proposal support, and opportunity qualification - Coordinate cross-functional activities between sales, customer success, marketing, and delivery teams to support strategic growth initiatives - Develop and maintain program documentation, playbooks, and best practices - Support the preparation and delivery of presentations on Mission service offerings and competencies - Track and analyze partnership performance metrics to identify areas for improvement and optimization Requirements - 3+ years experience in sales, operations, business development or related roles within the professional services, consulting, or cloud SaaS industries. - Direct experience with the Private Equity market preferred, either selling into PE value creation or supporting PE operating team or value creation function - High-energy, self-motivated with strong competitive mindset, intellectual curiosity and drive to take ownership of workstreams in a fast-paced, results-oriented environment - Experience with Pitchbook or similar market research platforms is highly preferred - Proficiency in Salesforce CRM and reporting tools - Strong analytical and research skills with the ability to synthesize complex information into actionable insights - Excellent written and verbal communication skills with the ability to create executive-level reports and presentations - Detail-oriented with strong organizational and project management capabilities - Ability to work effectively in a fast-paced, collaborative environment - Experience supporting sales teams or exposure to B2B sales processes - Proficiency in Microsoft Office Suite and data visualization tools - AWS Cloud Practitioner certification to be achieved within the first year of employment at Mission Cloud - Must be able and willing to manage up to 20% travel Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.