• The Support Analyst is the primary service contact assisting customers to effectively utilize the software to meet their firm’s business objectives. • The Support Analyst leverages advanced software troubleshooting skills, strong business acumen, and proven customer soft skills to proactively resolve simple to complex service requests from external customers and implementation personnel. • Ability to effectively capture, document, analyze, and reconcile customers' procedural, setup, Elite application, and integration-related inquiries utilizing remote access tools, data analysis tools, and internal systems. • Documents the nature and scope of found issues and takes steps toward resolution including testing and leveraging existing internal knowledge bases and documentation. • Communicates and recommends simple to complex business processes, procedural and/or diverse service request solutions to resolve customer issues.

• Support the MDaudit customer base by providing technical troubleshooting • Serve as an escalation point for issues requiring deeper investigation • Collaborate closely with engineering, product and data teams • Issue reproduction, log and data analysis, data remediation activities • Assist with data ingestion monitoring and frontline support coverage • Document findings clearly within the support ticketing system

• Join our team to drive reliability by resolving critical support issues for pipeline operations. • Working as part of the Irth team on cutting-edge data management and data analytics technology, the successful candidate will collaborate with our engineers and customers in our mission to deliver best in class solutions for the oil & gas industry. • The ideal candidate has significant experience with pipeline integrity data systems such as Inline Inspection (ILI), PODS and other GIS platforms (APDM, UPDM), corrosion & CP databases, field NDE data, and in-house integrity data management systems. • If you have experience working in analysis of pipeline integrity datasets, we would like to hear from you.

• Provide troubleshooting support for conditioning and filtration products across multiple sales channels. • Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally. • Assist customers with the installation and setup of residential and commercial equipment. • Enter customer orders, process warranty replacements, and provide post-sales order management support. • Use CRM and other software tools to document and manage customer needs and concerns. • Be a subject matter expert, offering product recommendations and support to both internal and external customers. • Collaborate with customer service and technical support teams within Watts. • Participate in continuous improvement initiatives to enhance products and processes. • Maintain knowledge of factory processes, tools, materials, and equipment.