• Join our team to drive reliability by resolving critical support issues for pipeline operations. • Working as part of the Irth team on cutting-edge data management and data analytics technology, the successful candidate will collaborate with our engineers and customers in our mission to deliver best in class solutions for the oil & gas industry. • The ideal candidate has significant experience with pipeline integrity data systems such as Inline Inspection (ILI), PODS and other GIS platforms (APDM, UPDM), corrosion & CP databases, field NDE data, and in-house integrity data management systems. • If you have experience working in analysis of pipeline integrity datasets, we would like to hear from you.

• Provide troubleshooting support for conditioning and filtration products across multiple sales channels. • Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally. • Assist customers with the installation and setup of residential and commercial equipment. • Enter customer orders, process warranty replacements, and provide post-sales order management support. • Use CRM and other software tools to document and manage customer needs and concerns. • Be a subject matter expert, offering product recommendations and support to both internal and external customers. • Collaborate with customer service and technical support teams within Watts. • Participate in continuous improvement initiatives to enhance products and processes. • Maintain knowledge of factory processes, tools, materials, and equipment.

• Be actively logged in and available to answer all incoming calls from customers with the ability to identify, troubleshoot and resolve their issues • Monitor inbound emails from customers and automated systems • Create/manage incident and service request in the ticketing system • Perform troubleshooting, fault identification and execute a resolution or a workaround to reestablish services as quickly as possible • Coordinate maintenance and repairs with field support, network engineers, and vendors • Provide regular notifications to customers on network outages and/or upgrades • Document all processes and outages through the internal ticketing systems

• Help keep customers happy • Build the automations and tooling that scale support • Collaborate directly with your teammate • Report to Head of Customer Experience • Surfacing customer pain points is core