Kami

• Create amazing web experiences for over 30 million teachers and students • Collaborate with customers/teachers to improve product functionality • Develop high-performance front-end code using the latest technologies • Work autonomously and collaboratively within a team • Attend conferences and trade shows (user base primarily in the US) as required

• We are seeking a dynamic, results-oriented Manager to lead our high-performing Strategic Sales team. • In this role you will be responsible for driving revenue growth, developing sales talent, and executing strategic sales initiatives. • Directly manage and provide strategic guidance to experienced Strategic Sales Representatives including executing targeted sales strategies for key accounts and market segments. • Providing hands-on deal support and coaching the team on complex contract negotiation and presentations to C-level executives. • Drive continuous learning and performance improvement by implementing performance standards, practices, and systems that promote accountability and success. • Use data-driven information to understand high potential sales opportunities and drive targeted sales strategies. • Review and identify areas for improvement in sales pipeline creation, conversion, or follow-up execution. • Ensure consistent pipeline generation, coverage and velocity to drive revenue. • Lead, mentor, and coach a team of Strategic Sales Representatives to exceed sales quotas and key performance indicators (KPIs). • Conduct regular 1:1 meetings, provide constructive feedback, and create personalized development plans. • Monitor and analyze team performance data, including call activity, pipeline progression, and closed deals. • Use data-driven insights to identify trends, forecast revenue, and implement corrective actions as needed. • Act as Strategic Sales SME and partner with RevOps, Customer Success, Marketing and other teams to improve process, tooling and execution.

• P&C administration and operations • Maintain and update employee records accurately and confidentially in HR systems (e.g., HRIS) and physical files • Ensure all documentation is complete and compliant with relevant legislation • Provide guidance and support on P&C operational matters and new initiatives • Facilitate the onboarding process for new hires, including preparing orientation materials, coordinating induction sessions, and ensuring all necessary paperwork is completed • Drive employee experience initiatives to foster a positive work and culture environment including welfare programmes and team building initiatives • Support data analysis of employee experiences including conducting surveys, analysing feedback and results, and contribute operational insights to inform improvements • Facilitate implementation and communication of HR policies and procedures. • Ensure employees have access to relevant HR information and provide guidance on HR-related queries • Provide administrative support for employee relations activities, including scheduling meetings, preparing documentation, and assisting with investigations as required • Generate HR-related reports as needed, such as headcount reports, turnover statistics, and training summaries. • Assist in the analysis of HR data to identify trends and insights • Identify areas for continuous improvement in the scope of processes, knowledge content, procedures, workflows, and industry best practices • Drive end to end P&C projects from requirements-gathering, identifying risks and issues, communicating with relevant stakeholders and delivering successful project execution

• Solve complex technical puzzles by diagnosing deep-tier issues for both Kami and Book Creator, providing solutions for problems that the frontline analysts cannot resolve alone • Act as the go-to expert for the support desk, reducing the need for management to handle technical escalations • Lead high-stakes customer calls and screen-shares to troubleshoot platform bugs or integration hurdles in real-time, serving as the expert voice for our users • Deliver internal training materials and mentorship that directly improve the first-response resolution rate of the frontline team • Act as a technical mentor for Support Analysts, providing "at-the-desk" coaching and guidance to help them build their own diagnostic skills and confidence • Investigate recurring technical themes and work closely with product and engineering teams to translate user feedback into reproducible bug reports and actionable insights • Monitor high-priority ticket queues to ensure complex cases meet resolution benchmarks while maintaining the highest quality of service

• Full-Cycle Sales & Revenue Generation including consistently meeting or exceeding quarterly sales targets by employing strategic sales methodologies • Owning the full sales cycle—leveraging inbound interest and proactive outbound prospecting to close deals • Identifying and capitalizing on expansion opportunities (upselling/cross-selling) within existing accounts to nurture long-term partnerships • Prospecting & Market Expertise researching and qualifying district prospects, identifying key decision-makers (superintendents, principals, tech directors, curriculum leaders) • Positioning Kami as a must-have solution and executing creative strategies to influence K-12 decision-makers and drive adoption • Sharing EdTech sales insights to enhance team learning and strategy development • Consultative Selling & Relationship Building building and nurturing relationships using a multi-channel approach (email, phone, LinkedIn, video conferencing, and occasional in-person) • Leading discovery calls to assess district needs, delivering tailored product demonstrations, and crafting compelling proposals • Representing Kami at state and national education conferences (with travel up to 25%) • Sales Operations & Optimization managing a high-volume pipeline • Recording, analyzing, and optimizing sales activities using our CRM and marketing automation tools for accurate forecasting • Providing actionable feedback to Go-To-Market (GTM) leadership to refine sales strategies, messaging, and product positioning for the segment.

• Process and validate customer Purchase Orders (POs) by checking them against sales documentation, contracts, and pricing, ensuring accuracy and completeness. • Create and issue customer invoices, resolve discrepancies, and manage invoice adjustments, including the issuance of credit notes. • Manage invoice submission and payment collection, including providing payment details, completing customer forms, and following customer-specific billing processes. • Access and work within customer procurement portals (e.g., SAP, Polaris) to retrieve POs, upload invoices, track status, and respond to customer queries. • Manage the full license lifecycle, including creating, renewing, deploying, and diagnosing product keys to ensure smooth customer onboarding. • Act as a primary point of contact for accounts receivable and billing-related communications, delivering a professional and helpful customer experience. • Investigate and rectify inaccuracies from existing or past orders to ensure customer accounts are healthy. • Maintain meticulous records of data changes or corrections to ensure accuracy and compliance with company protocols. • Coordinate and manage seasonal billing support staff during peak months (June–September), including task allocation, training, and quality checks. • During off-peak periods, lead process improvement initiatives, document workflows, identify automation opportunities, and support broader finance operations. • Partner closely with the Financial team to support cash collection, reporting, and internal controls across the order-to-cash cycle.