• Maintain and support Varian products in accordance with technical documentation to ensure uninterrupted operational readiness of the equipment • Advise customers on the operation and maintenance of Varian equipment, including spare part requirements, in compliance with technical documentation and safety standards (including remote support) • Provide remote user support to promptly address service needs • Prepare spare parts lists to initiate orders • Maintain records of user cases, remote support activities, and service visits in the company’s electronic information systems, including descriptions of technical issues, actions taken, time spent, and parts used • Prepare service reports, expense claims, and other documentation regularly to ensure accurate and up-to-date data • Collaborate with related departments to ensure timely access to technical or other necessary information • Keep technical documentation up to date • Maintain a high level of professional knowledge and ensure compliance with safety standards in accordance with local regulations and Varian policies • Perform other tasks as assigned by the manager

• Subject matter expert for OnGuard related projects • Hosting technical advisement calls and ownership of call agenda • Troubleshooting OnGuard security system issues – OS, Database, Services, Network other • Provide software and database expertise to customers and VAR project resources • Provide cybersecurity system hardening recommendations • Provide reporting on system support progress and set action items • System design and planning • Develop and implement system maintenance strategies • Evaluation, optimization, and development of access control business processes.

• Domestic travel (car/flight) to manufacturing sites to collect alignment measurement data using proprietary devices and software. • Engage with potential and existing clients, collaborate with team members, and participate in discussions to improve personal sales performance. • Represent Fluke in a customer-facing role, ensuring professional interactions with clients. • All necessary PPE will be provided, including for work at heights from OSHA-compliant platforms. • Build relationships with the service team through team-building events and social activities.

• Installation, repair, and testing of field equipment, in accordance with customer’s or manufacturer's specifications and company procedures. • Diagnose and repair electrical/mechanical/controls equipment malfunctions and warranty repairs. Use a variety of diagnostic tools to identify problems, and implement necessary repairs including replacing faulty components, repairing wiring, and troubleshooting software issues. • Perform assembly/modifications and overall quality defect resolution on all IE products and equipment. Driven to resolve all QA/QC issues with full circle resolution with IE plants, PMs, Engineers, and Quality teams. • May occasionally travel to support areas throughout the country and possibly overseas. • Completion of receiving Inspections with internal Regional Managers, subcontractors, and customers to protect IE from unjustified warranty claims. • Assess Warranty claims and works Regional Manager to understand the validity of such claims with regards to codes, specifications, and requirements. • Performs preventative maintenance programs for an assortment of electrical/mechanical equipment to ensure optimal performance and prevent downtime as well as generating new revenue streams for field service team. • Ensures adherence to document processes for all work performed, including the nature of the problem, the steps taken to resolve the problem, and the parts used in order to create professional service reports. • Response to client calls, emails and texts is a critical priority and should be responded to without hesitation. • Maintain, inspect, and care for IE tools, equipment, and vehicles, - tool inventory completed monthly, vehicle inspection bi-weekly and monthly expense reports all due to the RSM on time. • Adheres to all safety regulations and procedures onsite. This includes wearing personal protective equipment when onsite, following lockout/tagout procedures, and working in a safe and hazard-free environment as well as promoting and implementing and managing safety standards to employees and supporting networks. • Communicates effectively with customers and internal team to understand their needs and provide them with a timely solution. This includes explaining the nature of the problem, the estimated time to repair, and the cost of the repair. • Responds to customer inquiries and complaints and works to resolve issues in a timely and satisfactory manner. • Develops relationships with customers, commissioning agents and general contractors. • Adhere to all IE provided training, development and continued technicians products and services training to ensure they are following IE best practices. • Mentor and per develop any technicians or sub-vendors requiring training or knowledge of IE products and equipment. • Continued education, development, and safety training programs • Evaluate and approve safety programs and safety ratings for subcontractors. • Maintains regular and consistent job attendance, comes to work and meetings on time. • Follows and complies with IE Core Values. • Follow and comply with IE safety program including following IE’s Cardinal Safety Rules. • Must maintain a safe and clean work area at all times.