• System implementation and training: Pre-implementation project management, planning, scheduling and client preparation • On-site implementation of live system, and train staff to comfortable level by conclusion of visit • Develop post-implementation plan, obtain necessary client sign-offs and thoroughly document all implementation/training details • Respond to client service requests in a timely manner and resolve issues to client satisfaction • Recommend and perform upgrades on systems to ensure longevity. • Diagnose and resolve hardware, software, and user error problems, both on the phone and on site as required • “Own the call”, actively participate in problem resolution from beginning to end, even after escalation • Follow up with customers to ensure issue has been resolved • Stays current on job related equipment, procedures and information via attendance at meetings and seminars and reading technology related publications • Participate in the after-hours ‘On Call’ rotation • Assist in training internal Customer Support and Sales personnel and participate in sales presentations as needed to assist Sales Team • Ability to be an level three escalation path for the support department as needed

Customer Success Specialist Remote | United States ABOUT Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment. ROLE The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies. This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager. RESPONSIBILITIES Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve). Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate. Reply to customers via email and text promptly in our CRM and ticketing system. Understand our client’s journey as a lead buyer at Property Leads. Follow all Property Leads policies when handling customer support inquiries. Work closely with our refund team to resolve a refund dispute that the lead buyer declined. Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed. Face and handle conflict professionally. Keep track of all customer's requests, inquiries, etc. REQUIREMENTS SALARY $60,000 - $ 80,000 USD annual salary BENEFITS Competitive total compensation Paid Sick Time

• Deliver end-to-end implementations of Pinewood.AI for dealership variable operations, from discovery and scoping through configuration, training, go-live, and after care. • Configure and validate sales workflows including lead management, opportunity tracking, desking, F&I handoffs, inventory visibility, CRM processes, and reporting. • Design, adapt, and deliver high-quality training to mixed-ability audiences, from entry-level sales consultants to sales managers and executive leadership, both on-site and remotely. • Create and localize training materials for the North American market, tailoring terminology, spelling, examples, and process detail for North American sales environments. • Coach best practices for dealership sales processes including lead response, pipeline management, compliance, reporting accuracy, desking, and performance optimization. • Support business change activities such as stakeholder alignment, adoption planning, sales process standardization, and training effectiveness. • Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the training and delivery teams. • Collaborate closely with product, support, and delivery teams to resolve issues, share customer feedback, and continuously improve the rollout experience. • Travel extensively across North America (approximately 80%) to deliver on-site consultancy, training, and go-live support.

Pinewood.AI is seeking a knowledgeable and people-focused Training and Implementation Consultant specializing in dealership Variable Operations. You’ll work directly with dealership sales teams, sales managers, GSMs, internet directors, and leadership to ensure a smooth transition to our Automotive Intelligence Platform. This is a hands-on role where you’ll combine your expertise in dealership Variable Ops workflows with implementation, configuration, and training skills. You’ll play a key part in helping sales teams adopt new processes, build confidence in the platform, and drive consistent execution from onboarding through long-term adoption. With our North American expansion underway, this is very much a start-up environment within a well-established global business. We’re looking for someone who thrives on change, embraces challenges, and brings a proactive, can-do attitude to building something new. Travel is a significant part of this role. You will be on the road around 80% of the time, working directly with dealerships. Key Responsibilities: - Deliver end-to-end implementations of Pinewood.AI for dealership variable operations, from discovery and scoping through configuration, training, go-live, and after care. - Configure and validate sales workflows including lead management, opportunity tracking, desking, F&I handoffs, inventory visibility, CRM processes, and reporting. - Design, adapt, and deliver high-quality training to mixed-ability audiences, from entry-level sales consultants to sales managers and executive leadership, both on-site and remotely. - Create and localize training materials for the North American market, tailoring terminology, spelling, examples, and process detail for North American sales environments. - Coach best practices for dealership sales processes including lead response, pipeline management, compliance, reporting accuracy, desking, and performance optimization. - Support business change activities such as stakeholder alignment, adoption planning, sales process standardization, and training effectiveness. - Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the training and delivery teams. - Collaborate closely with product, support, and delivery teams to resolve issues, share customer feedback, and continuously improve the rollout experience. - Travel extensively across North America (approximately 80%) to deliver on-site consultancy, training, and go-live support.