Customer Success Specialist Remote | United States ABOUT Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment. ROLE The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. This role will ensure our clients are supported while following company policies. This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager. RESPONSIBILITIES Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve). Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate. Reply to customers via email and text promptly in our CRM and ticketing system. Understand our client’s journey as a lead buyer at Property Leads. Follow all Property Leads policies when handling customer support inquiries. Work closely with our refund team to resolve a refund dispute that the lead buyer declined. Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed. Face and handle conflict professionally. Keep track of all customer's requests, inquiries, etc. REQUIREMENTS SALARY $60,000 - $ 80,000 USD annual salary BENEFITS Competitive total compensation Paid Sick Time

• Deliver end-to-end implementations of Pinewood.AI for dealership variable operations, from discovery and scoping through configuration, training, go-live, and after care. • Configure and validate sales workflows including lead management, opportunity tracking, desking, F&I handoffs, inventory visibility, CRM processes, and reporting. • Design, adapt, and deliver high-quality training to mixed-ability audiences, from entry-level sales consultants to sales managers and executive leadership, both on-site and remotely. • Create and localize training materials for the North American market, tailoring terminology, spelling, examples, and process detail for North American sales environments. • Coach best practices for dealership sales processes including lead response, pipeline management, compliance, reporting accuracy, desking, and performance optimization. • Support business change activities such as stakeholder alignment, adoption planning, sales process standardization, and training effectiveness. • Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the training and delivery teams. • Collaborate closely with product, support, and delivery teams to resolve issues, share customer feedback, and continuously improve the rollout experience. • Travel extensively across North America (approximately 80%) to deliver on-site consultancy, training, and go-live support.

Pinewood.AI is seeking a knowledgeable and people-focused Training and Implementation Consultant specializing in dealership Variable Operations. You’ll work directly with dealership sales teams, sales managers, GSMs, internet directors, and leadership to ensure a smooth transition to our Automotive Intelligence Platform. This is a hands-on role where you’ll combine your expertise in dealership Variable Ops workflows with implementation, configuration, and training skills. You’ll play a key part in helping sales teams adopt new processes, build confidence in the platform, and drive consistent execution from onboarding through long-term adoption. With our North American expansion underway, this is very much a start-up environment within a well-established global business. We’re looking for someone who thrives on change, embraces challenges, and brings a proactive, can-do attitude to building something new. Travel is a significant part of this role. You will be on the road around 80% of the time, working directly with dealerships. Key Responsibilities: - Deliver end-to-end implementations of Pinewood.AI for dealership variable operations, from discovery and scoping through configuration, training, go-live, and after care. - Configure and validate sales workflows including lead management, opportunity tracking, desking, F&I handoffs, inventory visibility, CRM processes, and reporting. - Design, adapt, and deliver high-quality training to mixed-ability audiences, from entry-level sales consultants to sales managers and executive leadership, both on-site and remotely. - Create and localize training materials for the North American market, tailoring terminology, spelling, examples, and process detail for North American sales environments. - Coach best practices for dealership sales processes including lead response, pipeline management, compliance, reporting accuracy, desking, and performance optimization. - Support business change activities such as stakeholder alignment, adoption planning, sales process standardization, and training effectiveness. - Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the training and delivery teams. - Collaborate closely with product, support, and delivery teams to resolve issues, share customer feedback, and continuously improve the rollout experience. - Travel extensively across North America (approximately 80%) to deliver on-site consultancy, training, and go-live support.

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers.  We empower our customers to deliver the right medicine to the right patient at the right time, every time.  We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions. Bluesight is seeking a passionate project manager to run the implementation of PrivacyPro for new customers. This person is responsible for forming relationships with clinicians, privacy and compliance teams and end users of Bluesight's products and ensuring our clients have the best possible implementation experience. This position is a key member of the implementation team and is responsible for scheduling project milestones, hosting kick-off & follow-up calls, and training end users on our products & services. The ideal candidate has a high attention to detail, loves to talk to people of different backgrounds, and can operate in an environment that is often ambiguous and requires creativity to resolve issues. Duties & Responsibilities Manage all aspects of the PrivacyPro implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines. Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Zoom, ad hoc meetings, emails, etc. Manage multiple implementation projects, with various priorities and deadlines at once for different customers. Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes. Act as a liaison between the customer’s IT group and our internal Data Analysts, Product and Dev teams to facilitate the technical configuration of the software. Maintain up to date project plans, tickets and other project documentation to ensure project timelines are on track and visible to leadership. Work closely with the product team and other internal teams to provide customer feedback which will help define future enhancements to our products Qualifications & Skills -Competitive salary -Time off when you need it – unlimited vacation days! -Generous insurance coverage -401k program with a company match -Fun, collaborative culture! EOE AA M/F/VET/Disability All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.